Asbjørn Følstad
Orcid: 0000-0003-2763-0996
According to our database1,
Asbjørn Følstad
authored at least 74 papers
between 2002 and 2023.
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Bibliography
2023
Int. J. Hum. Comput. Stud., November, 2023
Interact. Comput., June, 2023
Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair.
Proceedings of the Human-Computer Interaction - INTERACT 2023 - 19th IFIP TC13 International Conference, York, UK, August 28, 2023
The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities.
Proceedings of the Electronic Government - 22nd IFIP WG 8.5 International Conference, 2023
Proceedings of the 5th International Conference on Conversational User Interfaces, 2023
2022
Neural Comput. Appl., 2022
Int. J. Hum. Comput. Stud., 2022
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design.
Int. J. Hum. Comput. Stud., 2022
Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service.
Proceedings of the NordiCHI '22: Nordic Human-Computer Interaction Conference, Aarhus, Denmark, October 8, 2022
Proceedings of the Chatbot Research and Design - 6th International Workshop, 2022
Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022
2021
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues.
Qual. User Exp., 2021
Int. J. Hum. Comput. Stud., 2021
Conversational Agent as Trustworthy Autonomous System (Trust-CA) (Dagstuhl Seminar 21381).
Dagstuhl Reports, 2021
Computing, 2021
Proceedings of the Artificial Intelligence in HCI, 2021
Proceedings of the Companion Publication of the 2021 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2021
How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay.
Proceedings of the Chatbot Research and Design - 5th International Workshop, 2021
When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots.
Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021
2020
Qual. User Exp., 2020
Communicating Service Offers in a Conversational User Interface: An Exploratory Study of User Preferences in Chatbot Interaction.
Proceedings of the OzCHI '20: 32nd Australian Conference on Human-Computer-Interaction, 2020
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?
Proceedings of the Chatbot Research and Design - 4th International Workshop, 2020
2019
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study.
Interact. Comput., 2019
Proceedings of the 1st International Conference on Conversational User Interfaces, 2019
Proceedings of the Chatbot Research and Design - Third International Workshop, 2019
Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives.
Proceedings of the Chatbot Research and Design - Third International Workshop, 2019
Proceedings of the Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, 2019
2018
Proceedings of the Funology 2 - From Usability to Enjoyment, Second Edition, 2018
Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design.
Proceedings of the Internet Science, 2018
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study.
Proceedings of the Internet Science - 5th International Conference, 2018
Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, 2018
Proceedings of the Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018
2017
Hum. centric Comput. Inf. Sci., 2017
ACM Comput. Surv., 2017
Proceedings of the Internet Science - 4th International Conference, 2017
Proceedings of the Internet Science - 4th International Conference, 2017
Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency.
Proceedings of the Man-Machine Interactions 5, 2017
2016
Design Feedback From Users Through an Online Social Platform: Benefits and Limitations.
Interact. Comput., 2016
How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach.
Interact. Comput., 2016
Proceedings of the Human-Computer Interaction. Theory, Design, Development and Practice, 2016
2015
Proceedings of the Ninth International Conference on Web and Social Media, 2015
2014
Expectations and Experiences With MyLabourParty: From Right to Know to Right to Participate?
J. Comput. Mediat. Commun., 2014
Political Social Media Sites as Public Sphere: A Case Study of the Norwegian Labour Party.
Commun. Assoc. Inf. Syst., 2014
Customer support as a source of usability insight: why users call support after visiting self-service websites.
Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, 2014
Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, 2014
Proceedings of the Electronic Participation - 6th IFIP WG 8.5 International Conference, 2014
2013
Hum. centric Comput. Inf. Sci., 2013
Proceedings of the Design, User Experience, and Usability. Design Philosophy, Methods, and Tools, 2013
Proceedings of the Electronic Participation - 5th IFIP WG 8.5 International Conference, 2013
2012
Outliers in usability testing: how to treat usability problems found for only one test participant?
Proceedings of the Nordic Conference on Human-Computer Interaction, 2012
Effectiveness and Efficiency as Conflicting Requirements in Designing Emergency Mission Reporting.
Proceedings of the 2nd International Workshop on the Interplay between User Experience Evaluation and Software Development In conjunction with the 7th Nordic Conference on Human-Computer Interaction (NordiCHI 2012) Copenhagen, 2012
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2012
2010
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing.
J. Syst. Softw., 2010
Interact. Comput., 2010
Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases.
Adv. Hum. Comput. Interact., 2010
Proceedings of the 6th Nordic Conference on Human-Computer Interaction 2010, 2010
Proceedings of the First International Workshop on the Interplay between User Experience and Software Development, 2010
2009
Proceedings of the User Centric Media - First International Conference, 2009
Proceedings of the Human-Computer Interaction, 2009
2008
Improving the User-Centredness of E-Government Projects.
Proceedings of the WEBIST 2008, 2008
Proceedings of the 5th Nordic Conference on Human-Computer Interaction 2008, 2008
The Effect of Severity Ratings on Software Developers' Priority of Usability Inspection Results.
Proceedings of the First Workshop on the Interplay between Usability Evaluation and Software Development, 2008
2007
Work-Domain Experts as Evaluators: Usability Inspection of Domain-Specific Work-Support Systems.
Int. J. Hum. Comput. Interact., 2007
2006
Proceedings of the 4th Nordic Conference on Human-Computer Interaction 2006, Oslo, 2006
2005
Proceedings of the Funology - From Usability to Enjoyment, 2005
Use and Usefulness of HCI Methods: Results from an Exploratory Study among Nordic HCI Practitioners.
Proceedings of the People and Computers XIX, 2005
Participatory Development of Enterprise Process Models.
Proceedings of the Information Modeling Methods and Methodologies, 2005
2004
Proceedings of the Third Nordic Conference on Human-Computer Interaction 2004, 2004
2002
Proceedings of the Advanced Conceptual Modeling Techniques, 2002
Proceedings of the Extended abstracts of the 2002 Conference on Human Factors in Computing Systems, 2002