Mark A. Toleman

Orcid: 0000-0002-0535-8103

According to our database1, Mark A. Toleman authored at least 74 papers between 1992 and 2023.

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Bibliography

2023
Safety and Quality Within the Healthcare Supply Chain: A Great Unknown.
Proceedings of the MEDINFO 2023 - The Future Is Accessible, 2023

2022
Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model.
Proceedings of the 28th Americas Conference on Information Systems, 2022

2021
Factors affecting e-government adoption in Liberia: A practitioner perspective.
Electron. J. Inf. Syst. Dev. Ctries., 2021

Does Digital Transformation of the Australian Healthcare supply chain improve clinical safety?
Proceedings of the Australasian Conference on Information Systems, 2021

2020
Development and evaluation of a software-mediated process assessment method for IT service management.
Inf. Manag., 2020

A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia.
Proceedings of the 24th Pacific Asia Conference on Information Systems, 2020

Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia.
Proceedings of the Australasian Conference on Information Systems, 2020

2019
Design Science Research in Doctoral Projects: An Analysis of Australian Theses.
J. Assoc. Inf. Syst., 2019

2018
Benefits and relevance of International Standards in a design science research project for process assessments.
Comput. Stand. Interfaces, 2018

The Impact of Ineffective ITG on IT Deployment: A Study of Failed IT Deployment Initiatives.
Proceedings of the Australasian Conference on Information Systems, 2018

2017
The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment.
Proceedings of the Software Process Improvement and Capability Determination, 2017

The phenomenon of P3 community for IT support: a crowd-support case study.
Proceedings of the 2017 International Conference on Information Resources Management, 2017

An Analysis of Design Science Research Adoption in Doctoral Projects in Australia.
Proceedings of the Australasian Conference on Information Systems, 2017

Failed IT projects: is poor IT governance to blame?
Proceedings of the Australasian Conference on Information Systems, 2017

2016
Innovative decision support for IT service management.
J. Decis. Syst., 2016

Decision support systems for IT service management.
Int. J. Inf. Decis. Sci., 2016

The Issue of Reliability in Software Mediated Process Assessments.
Proceedings of the Software Process Improvement and Capability Determination, 2016

2015
Evaluation of Software Mediated Process Assessments for IT Service Management.
Proceedings of the Software Process Improvement and Capability Determination, 2015

Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management.
Proceedings of the Australasian Conference on Information Systems, 2015

2014
Towards Transparent and Efficient Process Assessments for IT Service Management.
Proceedings of the Software Process Improvement and Capability Determination, 2014

Software-Mediated Process Assessment for IT Service Capability Management.
Proceedings of the 22st European Conference on Information Systems, 2014

Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management.
Proceedings of the Advancing the Impact of Design Science: Moving from Theory to Practice, 2014

2013
Software-Mediated Process Assessment in IT Service Management.
Proceedings of the Software Process Improvement and Capability Determination, 2013

A Tool for IT Service Management Process Assessment for Process Improvement.
Proceedings of the Product-Focused Software Process Improvement, 2013

A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement.
Proceedings of the Design Science at the Intersection of Physical and Virtual Design, 2013

2012
A model to select processes for IT service management improvement.
Proceedings of the Australasian Conference on Information Systems, 2012

2011
A method for comparing traditional and component-based models in information systems re-engineering.
Inf. Syst. E Bus. Manag., 2011

IT Service Management: Towards a Contingency Theory of Performance Measurement.
Proceedings of the International Conference on Information Systems, 2011

2009
Continuous Fraud Detection in Enterprise Systems through Audit Trail Analysis.
J. Digit. Forensics Secur. Law, 2009

Implementing it Service Management: A Case Study Focussing on Critical Success Factors.
J. Comput. Inf. Syst., 2009

Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion.
Proceedings of the Australasian Conference on Information Systems, 2009

2007
One-size e-business adoption model does not fit all.
J. Theor. Appl. Electron. Commer. Res., 2007

Education for IT Service Management Standards.
Int. J. IT Stand. Stand. Res., 2007

The Role of Universities in IT Service Management Education.
Proceedings of the Pacific Asia Conference on Information Systems, 2007

Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector.
Proceedings of the Australasian Conference on Information Systems, 2007

SME Adoption of e-Commerce in the Central Okanagan Region of Canada.
Proceedings of the Australasian Conference on Information Systems, 2007

Bridging the IS Academic-Practitioner Relationship Divide: a Review, a Theoretical Framework, and an Example of Interaction.
Proceedings of the Australasian Conference on Information Systems, 2007

A Web Site Sophistication Model Based on Value-Added Technology Solutions and Services.
Proceedings of the Australasian Conference on Information Systems, 2007

Ontological Evaluation of Business Models: Comparing Traditional and Component-Based Paradigms in Information Systems Re-Engineering.
Proceedings of the Ontologies: A Handbook of Principles, 2007

2006
ACM fellow profile: Bob Glass.
ACM SIGSOFT Softw. Eng. Notes, 2006

Success factors and barriers to telework adoption in ebusiness in Australia and Singapore: the influence of culture and organizational culture.
J. Theor. Appl. Electron. Commer. Res., 2006

Process improvement for small firms: An evaluation of the RAPID assessment-based method.
Inf. Softw. Technol., 2006

The IS-business relationship and its implications for performance: An empirical study of South African and Australian organisations.
Int. J. Inf. Manag., 2006

Extended RBAC with Role Attributes.
Proceedings of the Pacific Asia Conference on Information Systems, 2006

E-Business Processes and Factors of Influence: One Model does not Fit All.
Proceedings of the Pacific Asia Conference on Information Systems, 2006

Challenge of adopting multiple process improvement frameworks.
Proceedings of the Fourteenth European Conference on Information Systems, 2006

Factors Influencing the Decisions of SMEs to Purchase Software Package Upgrades.
Proceedings of the Australasian Conference on Information Systems, 2006

Transforming IT Service Management - the ITIL Impact.
Proceedings of the Australasian Conference on Information Systems, 2006

Short and Long-term Impacts of SPI in Small Software Firms.
Proceedings of the Australasian Conference on Information Systems, 2006

2005
A Framework for Understanding the Factors Influencing Pair Programming Success.
Proceedings of the Extreme Programming and Agile Processes in Software Engineering, 2005

A Framework for Assessing Payment Security Mechanisms and Security Information on e-Commerce Web Sites.
Proceedings of the Pacific Asia Conference on Information Systems, 2005

Addressing the challenges of replications of surveys in software engineering research.
Proceedings of the 2005 International Symposium on Empirical Software Engineering (ISESE 2005), 2005

Web Publishing: An Extreme, Agile Experience.
Proceedings of the Business Agility and Information Technology Diffusion, 2005

Building the bridge between academia and practice.
Proceedings of the Australasian Conference on Information Systems, 2005

Engineering Emotionally Intelligent Agents.
Proceedings of the Encyclopedia of Information Science and Technology (5 Volumes), 2005

2004
Training strategic problem solvers.
ACM SIGCSE Bull., 2004

Towards a Theoretical Framework of Determinants for the Adoption and Diffusion of Buyer Authenticated Credit Card Payment Programs: The Online Merchant's Perspective.
Proceedings of the 2004 IEEE International Conference on E-Commerce Technology (CEC 2004), 2004

Aligning Adoption Theory with Agile System Development Methodologies.
Proceedings of the Pacific Asia Conference on Information Systems, 2004

The influence of organisational behaviour on the perception of teleworking success in the business-to-consumer e-business application in Australia and Singapore.
Proceedings of the Australasian Conference on Information Systems, 2004

Crossing the Great Divide: a first step toward bridging the gap between Academia and Industry.
Proceedings of the Australasian Conference on Information Systems, 2004

Introductory Programming: What's Happening Today and Will There Be Anyone to Teach Tomorrow ?
Proceedings of the Sixth Australasian Computing Education Conference (ACE 2004), 2004

2003
Introductory Programming Languages at Australian Universities at the Beginning of the Twenty First Century.
J. Res. Pract. Inf. Technol., 2003

Outsourcing IT: Views from the Vendor's Side.
Proceedings of the Australasian Conference on Information Systems, 2003

Language Tug-Of-War: Industry Demand and Academic Choice.
Proceedings of the Fifth Australasian Computing Education Conference (ACE 2003), 2003

2002
Meeting Consumer Trust Concerns at the Checkouts of Australian Online Retailers.
Proceedings of the Australasian Conference on Information Systems, 2002

2001
Workshop on Developing Educational Material for HCI: Validation and Quality Control Issues.
Proceedings of the Human-Computer Interaction INTERACT '01: IFIP TC13 International Conference on Human-Computer Interaction, 2001

Generic Description of a Software Document Environment.
Proceedings of the 34th Annual Hawaii International Conference on System Sciences (HICSS-34), 2001

2000
Emotional Intelligence for Intuitive Agents.
Proceedings of the PRICAI 2000, Topics in Artificial Intelligence, 6th Pacific Rim International Conference on Artificial Intelligence, Melbourne, Australia, August 28, 2000

Applying Ecological Interface Design to Experimental Apparatus Used to Monitor a Refrigeration Plant.
Proceedings of the 1st Australasian User Interface Conference (AUIC 2000), 31 January, 2000

1998
Systematic evaluation of design choices for software development tools.
Softw. Concepts Tools, 1998

1996
The design of the user interface for software development tools
PhD thesis, 1996

Can Design Choices for Language-Based Editors be Analysed with Keystroke-Level Models?
Proceedings of the People and Computers XI, Proceedings of HCI '96, 1996

1992
Conceptual Issues in Language-Based Editor Design.
Int. J. Man Mach. Stud., 1992

An empirical investigation of menu design in language-based editors.
Proceedings of the 5th ACM SIGSOFT Symposium on Software Development Environments, 1992


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