Yu Zhang
Orcid: 0000-0002-2567-5851Affiliations:
- Chongqing University of Posts and Telecommunications, School of Economics and Management, China
According to our database1,
Yu Zhang
authored at least 4 papers
between 2018 and 2024.
Collaborative distances:
Collaborative distances:
Timeline
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2024
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Online presence:
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on orcid.org
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Bibliography
2024
Technology-driven mandatory customer participation: a new recovery strategy to promote customers' online post-recovery satisfaction.
Eur. J. Inf. Syst., May, 2024
2023
Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China.
Inf. Technol. Dev., October, 2023
2022
Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation.
Electron. Commer. Res. Appl., 2022
2018
The Effect of Customer Participation Types on Online Recovery Satisfaction: A Mental Accounting Perspective.
Future Internet, 2018