Yixin Diao

Daniela Rosu

Proceedings of the 2018 IEEE/IFIP Network Operations and Management Symposium, 2018

2017

Building Automated Data Driven Systems for IT Service Management.

[BibT_eX]

[DOI]

J. Netw. Syst. Manag., 2017

Big data analytics for network and service management.

[BibT_eX]

[DOI]

Nur Zincir-Heywood

Int. J. Netw. Manag., 2017

2016

Guest Editors' Introduction: Special Issue on Big Data Analytics for Management.

[BibT_eX]

[DOI]

IEEE Trans. Netw. Serv. Manag., 2016

Service analytics for IT service management.

[BibT_eX]

[DOI]

IBM J. Res. Dev., 2016

Optimizing ATM cash flow network management.

[BibT_eX]

[DOI]

Ronnie Sarkar

Ea-Ee Jan

Proceedings of the 2016 IEEE/IFIP Network Operations and Management Symposium, 2016

Building Autonomic Systems for IT Service Management.

[BibT_eX]

[DOI]

Proceedings of the 2016 IEEE International Conference on Autonomic Computing, 2016

2015

Service-Delivery Modeling and Optimization.

[BibT_eX]

[DOI]

Interfaces, 2015

Modeling service variability in complex service delivery operations.

[BibT_eX]

[DOI]

Proceedings of the 11th International Conference on Network and Service Management, 2015

2014

Modeling the Impact of Service Level Agreements During Service Engagement.

[BibT_eX]

[DOI]

IEEE Trans. Netw. Serv. Manag., 2014

Predicting service delivery cost for non-standard service level agreements.

[BibT_eX]

[DOI]

Proceedings of the 2014 IEEE Network Operations and Management Symposium, 2014

A framework for predicting service delivery efforts using IT infrastructure-to-incident correlation.

[BibT_eX]

[DOI]

Joel W. Branch

Proceedings of the 2014 IEEE Network Operations and Management Symposium, 2014

Optimizing organizational design in complex service delivery systems.

[BibT_eX]

[DOI]

Gargi Dasgupta

Proceedings of the 10th International Conference on Network and Service Management, 2014

2013

SLA impact modeling for service engagement.

[BibT_eX]

[DOI]

Proceedings of the 9th International Conference on Network and Service Management, 2013

2012

Closed loop performance management for service delivery systems.

[BibT_eX]

[DOI]

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

A dynamic request dispatching system for IT service management.

[BibT_eX]

[DOI]

David Loewenstern

Proceedings of the 8th International Conference on Network and Service Management, 2012

Analysis of operational data to improve performance in service delivery systems.

[BibT_eX]

[DOI]

Proceedings of the 8th International Conference on Network and Service Management, 2012

2011

A Report on CNSM 2010.

[BibT_eX]

[DOI]

J. Netw. Syst. Manag., 2011

Adaptive memory load management in cloud data centers.

[BibT_eX]

[DOI]

IBM J. Res. Dev., 2011

Modeling a complex global service delivery system.

[BibT_eX]

[DOI]

Proceedings of the Winter Simulation Conference 2011, 2011

The cost of service quality in IT Outsourcing.

[BibT_eX]

[DOI]

Nikos Anerousis

Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, 2011

Staffing optimization in complex service delivery systems.

[BibT_eX]

[DOI]

Proceedings of the 7th International Conference on Network and Service Management, 2011

2010

Elements of system design optimization in service quality management.

[BibT_eX]

[DOI]

Nikos Anerousis

Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010

Dispatch tooling for global service delivery.

[BibT_eX]

[DOI]

Proceedings of the 6th International Conference on Network and Service Management, 2010

2009

Multi-tenant solution for IT service management: A quantitative study of benefits.

[BibT_eX]

[DOI]

Genady Grabarnik

Proceedings of the Integrated Network Management, 2009

An adaptive feedback controller for SIP server memory overload protection.

[BibT_eX]

[DOI]

Proceedings of the 6th International Conference on Autonomic Computing, 2009

Workload Management in Dynamic IT Service Delivery Organizations.

[BibT_eX]

[DOI]

Proceedings of the Integrated Management of Systems, 2009

Rule-Based Problem Classification in IT Service Management.

[BibT_eX]

[DOI]

Hani Jamjoom

David Loewenstern

Proceedings of the IEEE International Conference on Cloud Computing, 2009

2008

Using mixed integer programming to schedule it change requests.

[BibT_eX]

[DOI]

Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008

Estimating business value of IT services through process complexity analysis.

[BibT_eX]

[DOI]

Kamal Bhattacharya

Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008

Optimizing Change Request Scheduling in IT Service Management.

[BibT_eX]

[DOI]

Proceedings of the 2008 IEEE International Conference on Services Computing (SCC 2008), 2008

2007

Adaptive Tuning of Buffer Pool Size in Database Server Based on Iterative Algorithm.

[BibT_eX]

[DOI]

Junya Shimizu

IEICE Trans. Inf. Syst., 2007

Predicting Labor Cost through IT Management Complexity Metrics.

[BibT_eX]

[DOI]

Proceedings of the Integrated Network Management, 2007

Control Theory: a Foundational Technique for Self Managing Databases.

[BibT_eX]

[DOI]

Kevin Rose

Adam J. Storm

Proceedings of the 23rd International Conference on Data Engineering Workshops, 2007

IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.

[BibT_eX]

[DOI]

Proceedings of the Managing Virtualization of Networks and Services, 2007

Engineering Performance Using Control Theory.

[BibT_eX]

[DOI]

Proceedings of the 33rd International Computer Measurement Group Conference, 2007

Using Control Theory to Improve Productivity of Service Systems.

[BibT_eX]

[DOI]

Proceedings of the 2007 IEEE International Conference on Services Computing (SCC 2007), 2007

IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.

[BibT_eX]

[DOI]

Proceedings of the 2007 IEEE International Conference on Services Computing (SCC 2007), 2007

2006

Control of large scale computing systems.

[BibT_eX]

[DOI]

SIGBED Rev., 2006

Adaptive Self-tuning Memory in DB2.

[BibT_eX]

[DOI]

Adam J. Storm

Sam Lightstone

Proceedings of the 32nd International Conference on Very Large Data Bases, 2006

Modeling Differentiated Services of Multi-Tier Web Applications.

[BibT_eX]

[DOI]

Proceedings of the 14th International Symposium on Modeling, 2006

Dynamic Adaptation of Temporal Event Correlation for QoS Management in Distributed Systems.

[BibT_eX]

[DOI]

Rean Griffith

Gail E. Kaiser

Proceedings of the Quality of Service - IWQoS 2006: 14th International Workshop, 2006

Controlling Quality of Service in Multi-Tier Web Applications.

[BibT_eX]

[DOI]

Hidayatullah Shaikh

Proceedings of the 26th IEEE International Conference on Distributed Computing Systems (ICDCS 2006), 2006

Quantifying the Complexity of IT Service Management Processes.

[BibT_eX]

[DOI]

Alexander Keller

Proceedings of the Large Scale Management of Distributed Systems, 2006

2005

A control theory foundation for self-managing computing systems.

[BibT_eX]

[DOI]

IEEE J. Sel. Areas Commun., 2005

Control of fair queueing: modeling, implementation, and experiences.

[BibT_eX]

[DOI]

Proceedings of the Integrated Network Management, 2005

Self-Managing Systems: A Control Theory Foundation.

[BibT_eX]

[DOI]

Proceedings of the 12th IEEE International Conference on the Engineering of Computer-Based Systems (ECBS 2005), 2005

Comparative studies of load balancing with control and optimization techniques.

[BibT_eX]

[DOI]

Chai Wah Wu

Matthew Carroll

Lee Chu

Jerome Colaco

Proceedings of the American Control Conference, 2005

2004

Generic On-Line Discovery of Quantitative Models.

[BibT_eX]

[DOI]

IEEE Trans. Netw. Serv. Manag., 2004

Service level management: A dynamic discovery and optimization approach.

[BibT_eX]

[DOI]

Frank Eskesen

Steve Froehlich

Alexander Keller

IEEE Trans. Netw. Serv. Manag., 2004

Incorporating Cost of Control into the Design of a Load Balancing Controller.

[BibT_eX]

[DOI]

Proceedings of the 10th IEEE Real-Time and Embedded Technology and Applications Symposium (RTAS 2004), 2004

Throttling utilities in the IBM DB2 universal database server.

[BibT_eX]

[DOI]

Sam Lightstone

Matthew Huras

Proceedings of the 2004 American Control Conference, 2004

Using MIMO linear control for load balancing in computing systems.

[BibT_eX]

[DOI]

Proceedings of the 2004 American Control Conference, 2004

Feedback Control of Computing Systems

[BibT_eX]

[DOI]

Dawn M. Tilbury

Wiley, ISBN: 978-0-47166880-0, 2004

2003

Managing Web server performance with AutoTune agents.

[BibT_eX]

[DOI]

Joseph P. Bigus

IBM Syst. J., 2003

Online Response Time Optimization of Apache Web Server.

[BibT_eX]

[DOI]

Proceedings of the Quality of Service, 2003

Generic On-Line Discovery of Quantitative Models for Service Level Management.

[BibT_eX]

Frank Eskesen

Steve Froehlich

Alexander Keller

Proceedings of the Integrated Network Management VII, Managing It All, 2003

Dynamic Surge Protection: An Approach to Handling Unexpected Workload Surges with Resource Actions that Have Lead Times.

[BibT_eX]

[DOI]

Proceedings of the Self-Managing Distributed Systems, 2003

Generic Online Optimization of Multiple Configuration Parameters with Application to a Database Server.

[BibT_eX]

[DOI]

Frank Eskesen

Steve Froehlich

Proceedings of the Self-Managing Distributed Systems, 2003

Enforcing Quality of Service Using Decentralized Runtime Feedback Control.

[BibT_eX]

[DOI]

Bruno Ciciani

Catherine H. Crawford

Proceedings of the 29th International Computer Measurement Group Conference, 2003

2002

Adaptive neural/fuzzy control for interpolated nonlinear systems.

[BibT_eX]

[DOI]

IEEE Trans. Fuzzy Syst., 2002

Using fuzzy control to maximize profits in service level management.

[BibT_eX]

[DOI]

IBM Syst. J., 2002

ABLE: A toolkit for building multiagent autonomic systems.

[BibT_eX]

[DOI]

Joseph P. Bigus

Don A. Schlosnagle

Jeff R. Pilgrim

W. Nathaniel Mills III

IBM Syst. J., 2002

Using MIMO feedback control to enforce policies for interrelated metrics with application to the Apache Web server.

[BibT_eX]

[DOI]

Neha Gandhi

Dawn M. Tilbury

Proceedings of the Management Solutions for the New Communications World, 2002

Optimizing Quality of Service Using Fuzzy Control.

[BibT_eX]

[DOI]

Proceedings of the Management Technologies for E-Commerce and E-Business Applications, 2002

A first-principles approach to constructing transfer functions for admission control in computing systems.

[BibT_eX]

[DOI]

Proceedings of the 41st IEEE Conference on Decision and Control, 2002

MIMO control of an Apache web server: modeling and controller design.

[BibT_eX]

[DOI]

Neha Gandhi

Dawn M. Tilbury

Proceedings of the American Control Conference, 2002

2001

Stable fault-tolerant adaptive fuzzy/neural control for a turbine engine.

[BibT_eX]

[DOI]

IEEE Trans. Control. Syst. Technol., 2001

A Business-Oriented Approach to the Design of Feedback Loops for Performance Management.

[BibT_eX]

[DOI]

Proceedings of the Operations & Management, 2001

Stochastic Modeling of Lotus Notes with a Queueing Model.

[BibT_eX]

[DOI]

Proceedings of the 27th International Computer Measurement Group Conference, 2001

Adaptive control for a class of nonlinear time-varying systems.

[BibT_eX]

[DOI]

Proceedings of the American Control Conference, 2001

Intelligent fault tolerant control using adaptive schemes and multiple models.

[BibT_eX]

[DOI]

Proceedings of the American Control Conference, 2001

2000

Fault diagnosis for a turbine engine.

[BibT_eX]

[DOI]