Yen-Hao Hsieh

Orcid: 0000-0002-5887-5163

According to our database1, Yen-Hao Hsieh authored at least 31 papers between 2009 and 2024.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of four.

Timeline

Legend:

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PhD thesis 
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Links

On csauthors.net:

Bibliography

2024
SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES.
J. Organ. Comput. Electron. Commer., April, 2024

2022
Sentiment Analysis: An ERNIE-BiLSTM Approach to Bullet Screen Comments.
Sensors, 2022

Online to offline social interaction on gaming motivations.
Kybernetes, 2022

2021
Understanding Customer Motivation to Share Information in Social Commerce.
J. Organ. End User Comput., 2021

Factors influencing consumer purchase behavior toward live streaming commerce.
Proceedings of the 27th Americas Conference on Information Systems, 2021

2020
A decision support system for service recovery in affective computing: an experimental investigation.
Knowl. Inf. Syst., 2020

2018
Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach.
Simul. Model. Pract. Theory, 2018

Modeling dynamic service recovery strategies: a signaling game approach.
Kybernetes, 2018

Design and characterization of a privacy-based service sustainability measurement mechanism.
Proceedings of the 22nd Pacific Asia Conference on Information Systems, 2018

Examining the Determinants of Valuable Customer Experiences in O2O Commerce Contexts.
Proceedings of the 24th Americas Conference on Information Systems, 2018

2017
The Influence of Customer's Sharing Behavior in Social Commerce.
Proceedings of the 23rd Americas Conference on Information Systems, 2017

2016
Can Customer Expectations be Measured in Real Time?
Int. J. Inf. Technol. Decis. Mak., 2016

Using a Markov-switching approach to modelling value co-creation.
Proceedings of the 18th Annual International Conference on Electronic Commerce, 2016

2015
An innovative approach to measuring technology spillovers in service-dominant logic.
Kybernetes, 2015

A Systematic Framework of Value Co-Creation Modelling in Service Systems.
Proceedings of the 19th Pacific Asia Conference on Information Systems, 2015

The Key Successful Factors of Customer Service Experience.
Proceedings of the 21st Americas Conference on Information Systems, 2015

Applying Affective Computing to Design a Decision Support System for Service Recovery.
Proceedings of the 21st Americas Conference on Information Systems, 2015

2014
FCM-based customer expectation-driven service dispatch system.
Soft Comput., 2014

Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers.
Inf. Syst. Frontiers, 2014

2013
Expectation-based coopetition approach to service experience design.
Simul. Model. Pract. Theory, 2013

Designing a Service Innovation Measurement of SMEs.
Proceedings of the HCI International 2013 - Posters' Extended Abstracts, 2013

2012
The Roles of Customer Expectation and Emotion in Service Experience.
Proceedings of the 18th Americas Conference on Information Systems, 2012

Service Mining: Concept and Opportunity.
Proceedings of the 18th Americas Conference on Information Systems, 2012

2011
A PSO-based intelligent service dispatching mechanism for customer expectation management.
Expert Syst. Appl., 2011

A System Dynamics Approach for Modeling Service Recovery.
Proceedings of the Eighth International Conference on Information Technology: New Generations, 2011

2010
Design of the Customer Expectation Measurement Model in Dynamic Service Experience Delivery.
Pac. Asia J. Assoc. Inf. Syst., 2010

Modeling service experience design processes with customer expectation management: A system dynamics perspective.
Kybernetes, 2010

Using System Dynamics to Analyze Customer Experience Design.
Int. J. Serv. Sci. Manag. Eng. Technol., 2010

Hawk-Dove Game Based Interactive Design to Manage Customer Expectation.
Proceedings of the Pacific Asia Conference on Information Systems, 2010

A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover.
Proceedings of the 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), 2010

2009
A quantitative approach to measure customer expectation for service innovation within service experience delivery.
Proceedings of the 11th International Conference on Electronic Commerce 2009, 2009


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