Yen-Hao Hsieh

I-Ting Lu

J. Organ. Comput. Electron. Commer., April, 2024

2022

Sentiment Analysis: An ERNIE-BiLSTM Approach to Bullet Screen Comments.

[BibT_eX]

[DOI]

Xin-Ping Zeng

Sensors, 2022

Online to offline social interaction on gaming motivations.

[BibT_eX]

[DOI]

Li-Ming Chen

Kybernetes, 2022

2021

Understanding Customer Motivation to Share Information in Social Commerce.

[BibT_eX]

[DOI]

Ya-Ting Lo

J. Organ. End User Comput., 2021

Factors influencing consumer purchase behavior toward live streaming commerce.

[BibT_eX]

[DOI]

XinYun Zhuo

Proceedings of the 27th Americas Conference on Information Systems, 2021

2020

A decision support system for service recovery in affective computing: an experimental investigation.

[BibT_eX]

[DOI]

Szu-Chieh Chen

Knowl. Inf. Syst., 2020

2018

Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach.

[BibT_eX]

[DOI]

Yun-Hsuan Chou

Simul. Model. Pract. Theory, 2018

Modeling dynamic service recovery strategies: a signaling game approach.

[BibT_eX]

[DOI]

Shu-Yu Yeh

Kybernetes, 2018

Design and characterization of a privacy-based service sustainability measurement mechanism.

[BibT_eX]

[DOI]

Proceedings of the 22nd Pacific Asia Conference on Information Systems, 2018

Examining the Determinants of Valuable Customer Experiences in O2O Commerce Contexts.

[BibT_eX]

[DOI]

Hsiao-Hsuan Chiu

Proceedings of the 24th Americas Conference on Information Systems, 2018

2017

The Influence of Customer's Sharing Behavior in Social Commerce.

[BibT_eX]

[DOI]

Ya-Ting Lo

Leng-Heng Chang

Proceedings of the 23rd Americas Conference on Information Systems, 2017

2016

Can Customer Expectations be Measured in Real Time?

[BibT_eX]

[DOI]

Int. J. Inf. Technol. Decis. Mak., 2016

Using a Markov-switching approach to modelling value co-creation.

[BibT_eX]

[DOI]

Wei-Ting Chen

Proceedings of the 18th Annual International Conference on Electronic Commerce, 2016

2015

An innovative approach to measuring technology spillovers in service-dominant logic.

[BibT_eX]

[DOI]

Kybernetes, 2015

A Systematic Framework of Value Co-Creation Modelling in Service Systems.

[BibT_eX]

[DOI]

Proceedings of the 19th Pacific Asia Conference on Information Systems, 2015

The Key Successful Factors of Customer Service Experience.

[BibT_eX]

[DOI]

Yi-Chun Chuang

Proceedings of the 21st Americas Conference on Information Systems, 2015

Applying Affective Computing to Design a Decision Support System for Service Recovery.

[BibT_eX]

[DOI]

Szu-Chieh Chen

Yi-Chun Chuang

Proceedings of the 21st Americas Conference on Information Systems, 2015

2014

FCM-based customer expectation-driven service dispatch system.

[BibT_eX]

[DOI]

I-Hsuan Chen

Soft Comput., 2014

Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers.

[BibT_eX]

[DOI]

Hsiao-Chen Liu

Inf. Syst. Frontiers, 2014

2013

Expectation-based coopetition approach to service experience design.

[BibT_eX]

[DOI]

Yuting Lin

Simul. Model. Pract. Theory, 2013

Designing a Service Innovation Measurement of SMEs.

[BibT_eX]

[DOI]

Proceedings of the HCI International 2013 - Posters' Extended Abstracts, 2013

2012

The Roles of Customer Expectation and Emotion in Service Experience.

[BibT_eX]

[DOI]

Proceedings of the 18th Americas Conference on Information Systems, 2012

Service Mining: Concept and Opportunity.

[BibT_eX]

[DOI]

Hui-Chi Chang

Proceedings of the 18th Americas Conference on Information Systems, 2012

2011

A PSO-based intelligent service dispatching mechanism for customer expectation management.

[BibT_eX]

[DOI]

Ruei-Lin Kuo

Expert Syst. Appl., 2011

A System Dynamics Approach for Modeling Service Recovery.

[BibT_eX]

[DOI]

Proceedings of the Eighth International Conference on Information Technology: New Generations, 2011

2010

Design of the Customer Expectation Measurement Model in Dynamic Service Experience Delivery.

[BibT_eX]

[DOI]

Pac. Asia J. Assoc. Inf. Syst., 2010

Modeling service experience design processes with customer expectation management: A system dynamics perspective.

[BibT_eX]

[DOI]

Kybernetes, 2010

Using System Dynamics to Analyze Customer Experience Design.

[BibT_eX]

[DOI]

Int. J. Serv. Sci. Manag. Eng. Technol., 2010

Hawk-Dove Game Based Interactive Design to Manage Customer Expectation.

[BibT_eX]

[DOI]

Siao-Jhen Liou

Proceedings of the Pacific Asia Conference on Information Systems, 2010

A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover.

[BibT_eX]

[DOI]

Proceedings of the 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), 2010

2009

A quantitative approach to measure customer expectation for service innovation within service experience delivery.

[BibT_eX]

[DOI]