Wolfgang J. Weitzl
Orcid: 0000-0001-9208-435X
According to our database1,
Wolfgang J. Weitzl
authored at least 6 papers
between 2014 and 2023.
Collaborative distances:
Collaborative distances:
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Bibliography
2023
Electron. Commer. Res., September, 2023
Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants' revenge.
Internet Res., 2023
2021
Proceedings of the CENTERIS 2021 - International Conference on ENTERprise Information Systems / ProjMAN 2021 - International Conference on Project MANagement / HCist 2021, 2021
2019
Rise and fall of complainants' desires: The role of pre-failure brand commitment and online service recovery satisfaction.
Comput. Hum. Behav., 2019
2018
An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth.
Comput. Hum. Behav., 2018
2014
Eur. J. Oper. Res., 2014