Wilson Ozuem

According to our database, Wilson Ozuem authored at least 9 papers between 2016 and 2024.

Collaborative distances:

• Dijkstra number of six.
• Erdős number of seven.

2024

Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views.

Wilson Ozuem, Michelle Willis, Silvia Ranfagni, Kerry E. Howell, Serena Rovai

Inf. Technol. People, 2024

Examining user-generated content, service failure recovery and customer-brand relationships: an exploration through commitment-trust theory.

Wilson Ozuem, Michelle Willis, Kerry E. Howell, Silvia Ranfagni, Serena Rovai

Internet Res., 2024

2023

Correction to: Understanding the process of meanings, materials, and competencies in adoption of mobile banking.

Muhammad Naeem, Wilson Ozuem, Kerry E. Howell, Silvia Ranfagni

Electron. Mark., December, 2023

2022

Understanding the process of meanings, materials, and competencies in adoption of mobile banking.

Muhammad Naeem, Wilson Ozuem, Kerry E. Howell, Silvia Ranfagni

Electron. Mark., December, 2022

Understanding misinformation and rumors that generated panic buying as a social practice during COVID-19 pandemic: evidence from Twitter, YouTube and focus group interviews.

Muhammad Naeem, Wilson Ozuem

Inf. Technol. People, 2022

2020

Subconscious marketing communication techniques and legal implications.

Gerry Brierley, Wilson Ozuem, Geoff Lancaster

J. Decis. Syst., 2020

Service quality in multichannel fashion retailing: an exploratory study.

Elena Patten, Wilson Ozuem, Kerry E. Howell

Inf. Technol. People, 2020

2019

Consumption and communication perspectives of IT in a developing economy.

Wilson Ozuem, Kerry E. Howell, Geoff Lancaster

Technol. Anal. Strateg. Manag., 2019

2016

Understanding technologically-induced customer services in the Nigerian banking sector: the internet as a post-modern phenomenon.

Wilson Ozuem, Kerry E. Howell, Geoff Lancaster

Int. J. Inf. Technol. Manag., 2016