CoMedia - An International Collaboration Best Practice Case. - Michael J. Murphy; Walter Ganz; Alexander Karapidis (AIWoRC, 2000)

Germany: service engineering. - Walter Ganz (Commun. ACM, 2006)

Testing of New Services. - Walter Ganz; Thomas Meiren (ICSS, 2010)

Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms. - Jens Neuhüttler; Inka C. Woyke; Walter Ganz (AHFE (17), 2017)

Typology-Based Analysis of Artificial Intelligence in Service Companies. - Walter Ganz; Thomas Meiren (AHFE (8), 2020)

The Use of AI-Based Assistance Systems in the Service Sector: Opportunities, Challenges and Applications. - Maike Link; Claudia Dukino; Walter Ganz; Karin Hamann; Kathrin Schnalzer (AHFE (7), 2020)

Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems. - Jens Neuhüttler; Holger Kett; Sandra Frings; Jürgen Falkner; Walter Ganz; Florian Urmetzer (AHFE (8), 2020)

Perceived Quality of Artificial Intelligence in Smart Service Systems: A Structured Approach. - Jens Neuhüttler; Rudolf Fischer; Walter Ganz; Florian Urmetzer (QUATIC, 2020)