Tolga Tezcan

According to our database, Tolga Tezcan authored at least 27 papers between 2002 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of three.

2024

Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times.

Zhenghua Long, Tolga Tezcan, Jiheng Zhang

Manuf. Serv. Oper. Manag., 2024

2021

Proactive Customer Service: Operational Benefits and Economic Frictions.

Kraig Delana, Nicos Savva, Tolga Tezcan

Manuf. Serv. Oper. Manag., 2021

Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies.

Kenan Arifoglu, Hang Ren, Tolga Tezcan

Manag. Sci., 2021

2019

Can Yardstick Competition Reduce Waiting Times?

Nicos Savva, Tolga Tezcan, Ozlem Yildiz

Manag. Sci., 2019

Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care.

Balaraman Rajan, Tolga Tezcan, Abraham Seidmann

Manag. Sci., 2019

When to Use Provider Triage in Emergency Departments.

Michael F. Kamali, Tolga Tezcan, Ozlem Yildiz

Manag. Sci., 2019

2016

Approximations for Chat Service Systems Using Many-Server Diffusion Limits.

Leon Cui, Tolga Tezcan

Math. Oper. Res., 2016

2015

Optimal sampling strategies in the coupon collector's problem with unknown population size.

Gregory Dobson, Tolga Tezcan

Ann. Oper. Res., 2015

2014

The Complex Nature of Migration at a Conceptual Level: An Overlook of the Internal Migration Experience of Gebze Through Fuzzy Cognitive Mapping Method.

Tolga Tezcan

Proceedings of the Fuzzy Cognitive Maps for Applied Sciences and Engineering, 2014

Routing and Staffing in Customer Service Chat Systems with Impatient Customers.

Tolga Tezcan, Jiheng Zhang

Oper. Res., 2014

2013

Stability analysis of N-model systems under a static priority rule.

Tolga Tezcan

Queueing Syst. Theory Appl., 2013

Optimal Workflow Decisions for Investigators in Systems with Interruptions.

Gregory Dobson, Tolga Tezcan, Vera Tilson

Manag. Sci., 2013

Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients.

Edieal J. Pinker, Tolga Tezcan

Oper. Res., 2013

2012

Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times.

Tolga Tezcan

Queueing Syst. Theory Appl., 2012

Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems.

Tolga Tezcan, Banafsheh Behzad

Manuf. Serv. Oper. Manag., 2012

Hazard Rate Scaling of the Abandonment Distribution for the <i>GI/M/n</i> + <i>GI</i> Queue in Heavy Traffic.

Josh Reed, Tolga Tezcan

Oper. Res., 2012

2011

State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems.

Jim G. Dai, Tolga Tezcan

Math. Oper. Res., 2011

Stability analysis of parallel server systems under longest queue first.

Golshid Baharian, Tolga Tezcan

Math. Methods Oper. Res., 2011

Shadow-Routing Based Control of Flexible Multiserver Pools in Overload.

Alexander L. Stolyar, Tolga Tezcan

Oper. Res., 2011

2010

Control of systems with flexible multi-server pools: a shadow routing approach.

Alexander L. Stolyar, Tolga Tezcan

Queueing Syst. Theory Appl., 2010

Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.

Itai Gurvich, James R. Luedtke, Tolga Tezcan

Manag. Sci., 2010

Dynamic Control of <i>N</i>-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic.

Tolga Tezcan, Jim G. Dai

Oper. Res., 2010

Low-Cost Side Channel Remote Traffic Analysis Attack in Packet Networks.

Sachin Kadloor, Xun Gong, Negar Kiyavash, Tolga Tezcan, Nikita Borisov

Proceedings of IEEE International Conference on Communications, 2010

2009

Instability of FIFO in a simple queueing system with arbitrarily low loads.

Tolga Tezcan

Oper. Res. Lett., 2009

2008

Optimal control of parallel server systems with many servers in heavy traffic.

Jim G. Dai, Tolga Tezcan

Queueing Syst. Theory Appl., 2008

Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime.

Tolga Tezcan

Math. Oper. Res., 2008

2002

General applications 1: a simulation architecture with distributed controllers for cell-based manufacturing systems.

Hansoo Kim, SugJe Sohn, Ying Wang, Tolga Tezcan, Leon F. McGinnis, Chen Zhou

Proceedings of the 34th Winter Simulation Conference: Exploring New Frontiers, 2002