Shu-Ting Pi

According to our database, Shu-Ting Pi authored at least 5 papers between 2023 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

Uncovering Customer Issues through Topological Natural Language Analysis.

Shu-Ting Pi, Sidarth Srinivasan, Yuying Zhu, Michael Yang, Qun Liu

CoRR, 2024

Teacher-Student Learning on Complexity in Intelligent Routing.

Shu-Ting Pi, Michael Yang, Yuying Zhu, Qun Liu

CoRR, 2024

Contact Complexity in Customer Service.

Shu-Ting Pi, Michael Yang, Qun Liu

CoRR, 2024

Don't Shoot The Breeze: Topic Continuity Model Using Nonlinear Naive Bayes With Attention.

Shu-Ting Pi, Pradeep Bagavan, Yejia Li, Disha Disha, Qun Liu

Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: EMNLP 2024, 2024

2023

Universal Model in Online Customer Service.

Shu-Ting Pi, Cheng-Ping Hsieh, Qun Liu, Yuying Zhu

Proceedings of the Companion Proceedings of the ACM Web Conference 2023, 2023