Serena Rovai

According to our database1, Serena Rovai authored at least 2 papers in 2024.

Collaborative distances:
  • Dijkstra number2 of six.
  • Erdős number3 of seven.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
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Links

On csauthors.net:

Bibliography

2024
Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views.
Inf. Technol. People, 2024

Examining user-generated content, service failure recovery and customer-brand relationships: an exploration through commitment-trust theory.
Internet Res., 2024


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