Robert E. Kraut

Orcid: 0000-0002-8554-2137

Affiliations:
  • Carnegie Mellon University, Human-Computer Interaction Institute, Pittsburgh, PA, USA


According to our database1, Robert E. Kraut authored at least 217 papers between 1979 and 2024.

Collaborative distances:

Awards

ACM Fellow

ACM Fellow 2011, "For contributions to human-computer interaction.".

Timeline

Legend:

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Bibliography

2024
How Did They Build the Free Encyclopedia? A Literature Review of Collaboration and Coordination among Wikipedia Editors.
ACM Trans. Comput. Hum. Interact., February, 2024

What Makes Digital Support Effective? How Therapeutic Skills Affect Clinical Well-Being.
Proc. ACM Hum. Comput. Interact., 2024

Motivating Experts to Contribute to Digital Public Goods: A Personalized Field Experiment on Wikipedia.
Manag. Sci., 2024

Examining the Role of Relationship Alignment in Large Language Models.
CoRR, 2024

Consequences of Conflicts in Online Conversations.
Proceedings of the Eighteenth International AAAI Conference on Web and Social Media, 2024

"If This Person is Suicidal, What Do I Do?": Designing Computational Approaches to Help Online Volunteers Respond to Suicidality.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2024

Multi-Level Feedback Generation with Large Language Models for Empowering Novice Peer Counselors.
Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers), 2024

2023
Systematic review and meta-analysis of AI-based conversational agents for promoting mental health and well-being.
npj Digit. Medicine, 2023

Agent-based Simulation for Online Mental Health Matching.
CoRR, 2023

Metrics for Peer Counseling: Triangulating Success Outcomes for Online Therapy Platforms.
Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, 2023

Facilitating Counselor Reflective Learning with a Real-time Annotation tool.
Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, 2023

Using Comments for Predicting the Affective Response to Social Media Posts.
Proceedings of the 11th International Conference on Affective Computing and Intelligent Interaction, 2023

2022
Learning to Become a Volunteer Counselor: Lessons from a Peer-to-Peer Mental Health Community.
Proc. ACM Hum. Comput. Interact., 2022

Modeling Motivational Interviewing Strategies on an Online Peer-to-Peer Counseling Platform.
Proc. ACM Hum. Comput. Interact., 2022

Designing a Medical Crowdfunding Website from Sense of Community Theory.
Proc. ACM Hum. Comput. Interact., 2022

Understanding Conflicts in Online Conversations.
Proceedings of the WWW '22: The ACM Web Conference 2022, Virtual Event, Lyon, France, April 25, 2022

2021
Join, Stay or Go?: A Closer Look at Members' Life Cycles in Online Health Communities.
Proc. ACM Hum. Comput. Interact., 2021

Together But Alone: Atomization and Peer Support among Gig Workers.
Proc. ACM Hum. Comput. Interact., 2021

Scaffolding the Online Peer-support Experience: Novice Supporters' Strategies and Challenges.
Proc. ACM Hum. Comput. Interact., 2021

Technical Features of Asynchronous and Synchronous Community Platforms and their Effects on Community Cohesion: A Comparative Study of Forum-based and Chat-based Online Mental Health Communities.
J. Comput. Mediat. Commun., 2021

Predicting Well-being Using Short Ecological Momentary Audio Recordings.
Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021

2020
Successful Online Socialization: Lessons from the Wikipedia Education Program.
Proc. ACM Hum. Comput. Interact., 2020

Can You be More Social? Injecting Politeness and Positivity into Task-Oriented Conversational Agents.
CoRR, 2020

What Makes People Feel Close to Online Groups? The Roles of Group Attributes and Group Types.
Proceedings of the Fourteenth International AAAI Conference on Web and Social Media, 2020

Mining and Predicting Temporal Patterns in the Quality Evolution of Wikipedia Articles.
Proceedings of the 53rd Hawaii International Conference on System Sciences, 2020

2019
Scaling up analogical innovation with crowds and AI.
Proc. Natl. Acad. Sci. USA, 2019

Multi-level Modeling of Social Roles in Online Micro-lending Platforms.
Proc. ACM Hum. Comput. Interact., 2019

The Channel Matters: Self-disclosure, Reciprocity and Social Support in Online Cancer Support Groups.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

Seekers, Providers, Welcomers, and Storytellers: Modeling Social Roles in Online Health Communities.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

Career Mentoring in Online Communities: Seeking and Receiving Advice from an Online Community.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

SIGCHI Research Ethics Town Hall.
Proceedings of the Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

2018
Effects of Collective Socialization on Newcomers' Response to Feedback in Online Communities.
ACM Trans. Soc. Comput., 2018

Research Ethics and Regulation: An Open Forum.
Proceedings of the Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2018

2017
Persuading Teammates to Give: Systematic versus Heuristic Cues for Soliciting Loans.
Proc. ACM Hum. Comput. Interact., 2017

Self-Disclosure and Channel Difference in Online Health Support Groups.
Proceedings of the Eleventh International Conference on Web and Social Media, 2017

Identifying Semantic Edit Intentions from Revisions in Wikipedia.
Proceedings of the 2017 Conference on Empirical Methods in Natural Language Processing, 2017

Shaping Pro and Anti-Social Behavior on Twitch Through Moderation and Example-Setting.
Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2017

Team Dating Leads to Better Online Ad Hoc Collaborations.
Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2017

Commitment of Newcomers and Old-timers to Online Health Support Communities.
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, 2017

2016
When Does Repository KMS Use Lift Performance? The Role of Alternative Knowledge Sources and Task Environments.
MIS Q., 2016

The Relationship between Facebook Use and Well-Being depends on Communication Type and Tie Strength.
J. Comput. Mediat. Commun., 2016

Edit Categories and Editor Role Identification in Wikipedia.
Proceedings of the Tenth International Conference on Language Resources and Evaluation LREC 2016, 2016

A Preliminary Look at MOOC-associated Facebook Groups: Prevalence, Geographic Representation, and Homophily.
Proceedings of the Third ACM Conference on Learning @ Scale, 2016

Who Did What: Editor Role Identification in Wikipedia.
Proceedings of the Tenth International Conference on Web and Social Media, 2016

Exploring the Effect of Student Confusion in Massive Open Online Courses.
Proceedings of the 9th International Conference on Educational Data Mining, 2016

A Contingency View of Transferring and Adapting Best Practices within Online Communities.
Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, 2016

Distributed Analogical Idea Generation with Multiple Constraints.
Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, 2016

Encouraging "Outside- the- box" Thinking in Crowd Innovation Through Identifying Domains of Expertise.
Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, 2016

Modeling Self-Disclosure in Social Networking Sites.
Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, 2016

A Market in Your Social Network: The Effects of Extrinsic Rewards on Friendsourcing and Relationships.
Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016

Does Saying This Make Me Look Good?: How Posters and Outsiders Evaluate Facebook Updates.
Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016

Team Dating: A Self-Organized Team Formation Strategy for Collaborative Crowdsourcing.
Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016

SIGCHI Lifetime Research Award Talk: Online Communication and Psychological Well-being.
Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016

2015
Internet use and psychological well-being: effects of activity and audience.
Commun. ACM, 2015

Exploring the Effect of Confusion in Discussion Forums of Massive Open Online Courses.
Proceedings of the Second ACM Conference on Learning @ Scale, 2015

2014
Agent-Based Modeling to Inform Online Community Design: Impact of Topical Breadth, Message Volume, and Discussion Moderation on Member Commitment and Contribution.
Hum. Comput. Interact., 2014

Keynote Speakers.
Proceedings of the Seconf AAAI Conference on Human Computation and Crowdsourcing, 2014

Reviewing versus doing: learning and performance in crowd assessment.
Proceedings of the Computer Supported Cooperative Work, 2014

A comparison of social, learning, and financial strategies on crowd engagement and output quality.
Proceedings of the Computer Supported Cooperative Work, 2014

Collaborative problem solving: a study of MathOverflow.
Proceedings of the Computer Supported Cooperative Work, 2014

Building loyalty to online communities through bond and identity-based attachment to sub-groups.
Proceedings of the Computer Supported Cooperative Work, 2014

The identification of deviance and its impact on retention in a multiplayer game.
Proceedings of the Computer Supported Cooperative Work, 2014

The role of founders in building online groups.
Proceedings of the Computer Supported Cooperative Work, 2014

Selecting an effective niche: an ecological view of the success of online communities.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2014

Distributed analogical idea generation: inventing with crowds.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2014

Searching for analogical ideas with crowds.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2014

Support matching and satisfaction in an online breast cancer support community.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2014

Growing closer on facebook: changes in tie strength through social network site use.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2014

Effects of simultaneous and sequential work structures on distributed collaborative interdependent tasks.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2014

Agent Based Modeling to Inform the Design of Multiuser Systems.
Proceedings of the Ways of Knowing in HCI, 2014

2013
Using Visual Information for Grounding and Awareness in Collaborative Tasks.
Hum. Comput. Interact., 2013

Effectiveness of Shared Leadership in Wikipedia.
Hum. Factors, 2013

The Impact of Membership Overlap on the Survival of Online Communities.
Proceedings of the International Conference on Information Systems, 2013

Using facebook after losing a job: differential benefits of strong and weak ties.
Proceedings of the Computer Supported Cooperative Work, 2013

Effects of peer feedback on contribution: a field experiment in Wikipedia.
Proceedings of the 2013 ACM SIGCHI Conference on Human Factors in Computing Systems, 2013

Gender, topic, and audience response: an analysis of user-generated content on facebook.
Proceedings of the 2013 ACM SIGCHI Conference on Human Factors in Computing Systems, 2013

Wikipedia classroom experiment: bidirectional benefits of students' engagement in online production communities.
Proceedings of the 2013 ACM SIGCHI Conference on Human Factors in Computing Systems, 2013

2012
Building Member Attachment in Online Communities: Applying Theories of Group Identity and Interpersonal Bonds.
MIS Q., 2012

Trust Across Borders: Buyer-Supplier Trust in Global Business-to-Business E-Commerce.
J. Assoc. Inf. Syst., 2012

Leading the Collective: Social Capital and the Development of Leaders in Core-Periphery Organizations
CoRR, 2012

Organizing without formal organization: group identification, goal setting and social modeling in directing online production.
Proceedings of the CSCW '12 Computer Supported Cooperative Work, 2012

Effectiveness of shared leadership in online communities.
Proceedings of the CSCW '12 Computer Supported Cooperative Work, 2012

To stay or leave?: the relationship of emotional and informational support to commitment in online health support groups.
Proceedings of the CSCW '12 Computer Supported Cooperative Work, 2012

CrowdWeaver: visually managing complex crowd work.
Proceedings of the CSCW '12 Computer Supported Cooperative Work, 2012

Coordination and beyond: social functions of groups in open content production.
Proceedings of the CSCW '12 Computer Supported Cooperative Work, 2012

Socializing volunteers in an online community: a field experiment.
Proceedings of the CSCW '12 Computer Supported Cooperative Work, 2012

Fresh faces in the crowd: turnover, identity, and commitment in online groups.
Proceedings of the CSCW '12 Computer Supported Cooperative Work, 2012

Twitter and the development of an audience: those who stay on topic thrive!
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2012

Communication and commitment in an online game team.
Proceedings of the CHI Conference on Human Factors in Computing Systems, 2012

2011
Early Detection of Potential Experts in Question Answering Communities.
Proceedings of the User Modeling, Adaption and Personalization, 2011

CrowdForge: crowdsourcing complex work.
Proceedings of the 24th Annual ACM Symposium on User Interface Software and Technology, 2011

Increasing commitment to online communities by designing for social presence.
Proceedings of the 2011 ACM Conference on Computer Supported Cooperative Work, 2011

Identifying shared leadership in Wikipedia.
Proceedings of the International Conference on Human Factors in Computing Systems, 2011

Should I open this email?: inbox-level cues, curiosity and attention to email.
Proceedings of the International Conference on Human Factors in Computing Systems, 2011

CrowdForge: crowdsourcing complex work.
Proceedings of the International Conference on Human Factors in Computing Systems, 2011

Donate for credibility: how contribution incentives can improve credibility.
Proceedings of the International Conference on Human Factors in Computing Systems, 2011

Social capital on facebook: differentiating uses and users.
Proceedings of the International Conference on Human Factors in Computing Systems, 2011

2010
Scientific Foundations: A Case for Technology- Mediated Social- Participation Theory.
Computer, 2010

Promoting Good Management: Governance, Promotion, and Leadership in Open Collaboration Communities.
Proceedings of the International Conference on Information Systems, 2010

Automatic Rating of User-Generated Math Solutions.
Proceedings of the Educational Data Mining 2010, 2010

Beyond Wikipedia: coordination and conflict in online production groups.
Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work, 2010

Socialization tactics in wikipedia and their effects.
Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work, 2010

Social use of computer-mediated communication by adults on the autism spectrum.
Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work, 2010

Why pay?: exploring how financial incentives are used for question & answer.
Proceedings of the 28th International Conference on Human Factors in Computing Systems, 2010

2009
Creating a Corpus of Targeted Learning Resources with a Web-Based Open Authoring Tool.
IEEE Trans. Learn. Technol., 2009

Herding the cats: the influence of groups in coordinating peer production.
Proceedings of the 2009 International Symposium on Wikis, 2009

A jury of your peers: quality, experience and ownership in Wikipedia.
Proceedings of the 2009 International Symposium on Wikis, 2009

Social mediating technologies: developing the research agenda.
Proceedings of the 27th International Conference on Human Factors in Computing Systems, 2009

Tailoring websites to increase contributions to online communities.
Proceedings of the 27th International Conference on Human Factors in Computing Systems, 2009

Coordination in collective intelligence: the role of team structure and task interdependence.
Proceedings of the 27th International Conference on Human Factors in Computing Systems, 2009

2008
Research Note - Awareness Displays and Social Motivation for Coordinating Communication.
Inf. Syst. Res., 2008

Editorial Overview - The Interplay Between Digital and Social Networks.
Inf. Syst. Res., 2008

Open Community Authoring of Targeted Worked Example Problems.
Proceedings of the Intelligent Tutoring Systems, 9th International Conference, 2008

Open community authoring of worked example problems.
Proceedings of the Cre8ing a learning world: Proceedings of the 8th International Conference for the Learning Sciences, 2008

Harnessing the wisdom of crowds in wikipedia: quality through coordination.
Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, 2008

Can markets help?: applying market mechanisms to improve synchronous communication.
Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, 2008

Mind your Ps and Qs: the impact of politeness and rudeness in online communities.
Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, 2008

Mopping up: modeling wikipedia promotion decisions.
Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, 2008

Keeping in touch by technology: maintaining friendships after a residential move.
Proceedings of the 2008 Conference on Human Factors in Computing Systems, 2008

Using tags to assist near-synchronous communication.
Proceedings of the 2008 Conference on Human Factors in Computing Systems, 2008

Taking up the mop: identifying future wikipedia administrators.
Proceedings of the Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, 2008

Mind your p's and q's: when politeness helps and hurts in online communities.
Proceedings of the Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, 2008

2007
Familiarity, Complexity, and Team Performance in Geographically Distributed Software Development.
Organ. Sci., 2007

Team Knowledge and Coordination in Geographically Distributed Software Development.
J. Manag. Inf. Syst., 2007

Talk amongst yourselves: inviting users to participate in online conversations.
Proceedings of the 12th International Conference on Intelligent User Interfaces, 2007

An Agent-Based Model To Understand Tradeoffs In Online Community Design.
Proceedings of the International Conference on Information Systems, 2007

Watching together: integrating text chat with video.
Proceedings of the 2007 Conference on Human Factors in Computing Systems, 2007

Project massive: self-regulation and problematic use of online gaming.
Proceedings of the 2007 Conference on Human Factors in Computing Systems, 2007

Modeling the impact of shared visual information on collaborative reference.
Proceedings of the 2007 Conference on Human Factors in Computing Systems, 2007

2006
Predicting Continued Participation in Newsgroups.
J. Comput. Mediat. Commun., 2006

Call for Papers - <i>Information Systems Research</i> Special Issue: The Interplay Between Digital and Social Networks.
Inf. Syst. Res., 2006

Supporting online problem-solving communities with the semantic web.
Proceedings of the 15th international conference on World Wide Web, 2006

Email overload at work: an analysis of factors associated with email strain.
Proceedings of the 2006 ACM Conference on Computer Supported Cooperative Work, 2006

Routine patterns of internet use & psychological well-being: coping with a residential move.
Proceedings of the 2006 Conference on Human Factors in Computing Systems, 2006

Motivating participation by displaying the value of contribution.
Proceedings of the 2006 Conference on Human Factors in Computing Systems, 2006

The impact of delayed visual feedback on collaborative performance.
Proceedings of the 2006 Conference on Human Factors in Computing Systems, 2006

Talk to me: foundations for successful individual-group interactions in online communities.
Proceedings of the 2006 Conference on Human Factors in Computing Systems, 2006

The Internet and Social Interaction: A Meta-analysis and Critique of Studies, 1995-2003.
Proceedings of the Computers, Phones, and the Internet, 2006

Examining the Impact of Internet Use on TV Viewing: Details Make a Difference.
Proceedings of the Computers, Phones, and the Internet, 2006

Communication Technology and Friendship During the Transition From High School to College.
Proceedings of the Computers, Phones, and the Internet, 2006

Social Studies of Domestic Information and Communication Technologies.
Proceedings of the Computers, Phones, and the Internet, 2006

Teenage Communication in the Instant Messaging Era.
Proceedings of the Computers, Phones, and the Internet, 2006

2005
Using Social Psychology to Motivate Contributions to Online Communities.
J. Comput. Mediat. Commun., 2005

<i>Information Systems Research</i> Special Issue: The Interplay Between Digital and Social Networks.
Inf. Syst. Res., 2005

Pricing Electronic Mail to Solve the Problem of Spam.
Hum. Comput. Interact., 2005

Understanding email use: predicting action on a message.
Proceedings of the 2005 Conference on Human Factors in Computing Systems, 2005

2004
The Internet and Social Participation: Contrasting Cross-Sectional and Longitudinal Analyses.
J. Comput. Mediat. Commun., 2004

Action as language in a shared visual space.
Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, 2004

Controlling interruptions: awareness displays and social motivation for coordination.
Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, 2004

Using social psychology to motivate contributions to online communities.
Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, 2004

Does CSCW need organization theory?
Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, 2004

Project massive: a study of online gaming communities.
Proceedings of the Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, 2004

Persistence matters: making the most of chat in tightly-coupled work.
Proceedings of the 2004 Conference on Human Factors in Computing Systems, 2004

2003
Visual Information as a Conversational Resource in Collaborative Physical Tasks.
Hum. Comput. Interact., 2003

Project Massive 1.0: Organizational Commitment, Sociability and Extraversion in Massively Multiplayer Online Games.
Proceedings of the Digital Games Research Conference 2003, 2003

Effects of head-mounted and scene-oriented video systems on remote collaboration on physical tasks.
Proceedings of the 2003 Conference on Human Factors in Computing Systems, 2003

Coordinating communication: awareness displays and interruption.
Proceedings of the Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, 2003

2002
Domesticating Computers and the Internet.
Inf. Soc., 2002

The quality of online social relationships.
Commun. ACM, 2002

Shared Mental Models, Familiarity, and Coordination: A Multi-Method Study of Distributed Software Teams.
Proceedings of the International Conference on Information Systems, 2002

Markets for attention: will postage for email help?
Proceedings of the CSCW 2002, 2002

The use of visual information in shared visual spaces: informing the development of virtual co-presence.
Proceedings of the CSCW 2002, 2002

Relationships among speech, vision, and action in collaborative physical tasks.
Proceedings of the Extended abstracts of the 2002 Conference on Human Factors in Computing Systems, 2002

2001
Editorial: Home use of information and communications technology.
Int. J. Hum. Comput. Stud., 2001

Shared Mental Models and Coordination in Large-Scale, Distributed Software Development.
Proceedings of the International Conference on Information Systems, 2001

Trajectories of Individual WWW Usage: Implications for Electronic Commerce.
Proceedings of the 34th Annual Hawaii International Conference on System Sciences (HICSS-34), 2001

Do we visit, call, or email?: media matter in close relationships.
Proceedings of the CHI 2001 Extended Abstracts on Human Factors in Computing Systems, 2001

2000
Computer Mediated Markets: An Introduction and Preliminary Test of Market Structure Impacts.
J. Comput. Mediat. Commun., 2000

Troubles With the Internet: The Dynamics of Help at Home.
Hum. Comput. Interact., 2000

Coordination of communication: effects of shared visual context on collaborative work.
Proceedings of the CSCW 2000, 2000

Coming to the wrong decision quickly: why awareness tools must be matched with appropriate tasks.
Proceedings of the CHI 2000 Conference on Human factors in computing systems, 2000

1999
Information and Communication: Alternative Uses of the Internet in Households.
Inf. Syst. Res., 1999

A research agenda for virtual work: are we asking the right questions? (panel session).
Proceedings of the Twentieth International Conference on Information Systems, 1999

Counting on community in cyberspace.
Proceedings of the CHI '99 Extended Abstracts on Human Factors in Computing Systems, 1999

1998
Coordination and Virtualization: The Role of Electronic Networks and Personal Relationships.
J. Comput. Mediat. Commun., 1998

Social Impact of the Internet: What Does It Mean?
Commun. ACM, 1998

Coordination, Overload and Team Performance: Effects of Team Communication Strategies.
Proceedings of the CSCW '98, 1998

Communication and Information: Alternative Uses of the Internet in Households.
Proceedings of the Proceeding of the CHI '98 Conference on Human Factors in Computing Systems, 1998

The Impact of Interorganizational Networks on Buyer-Seller Relationships.
Proceedings of the Doing Business Electronically, 1998

1997
Communication versus information: alternative uses of the internet at home.
Proceedings of the Eighteenth International Conference on Information Systems, 1997

Usability, Help Desk Calls, and Residential Internet Usage.
Proceedings of the Human Factors in Computing Systems, 1997

1996
How Open Data Networks Influence Business Performance and Market Structure.
Commun. ACM, 1996

The HomeNet Field Trial of Residential Internet Services.
Commun. ACM, 1996

The Internet @ Home (Introduction to the Special Section).
Commun. ACM, 1996

Talk, Trust and Telecommunications: Alternative Mechanisms for Coordinating Commercial Transactions.
Proceedings of the Seventeenth International Conference on Information Systems, 1996

Collaborative Wearable Systems Research and Evaluation (Video Program).
Proceedings of the CSCW '96, 1996

Collaboration in Performance of Physical Tasks: Effects on Outcomes and Communication.
Proceedings of the CSCW '96, 1996

Networking for Collaboration: Video Telephony and Media Conferencing (Tutorial).
Proceedings of the CSCW '96, 1996

1995
The Impact Of Electronic Commerce On Buyer-Seller Relationships .
J. Comput. Mediat. Commun., 1995

Coordination in Software Development.
Commun. ACM, 1995

An empirical study of collaborative wearable computer systems.
Proceedings of the Human Factors in Computing Systems, 1995

1994
Computer-Mediated Communication for Intellectual Teamwork: An Experiment in Group Writing.
Inf. Syst. Res., 1994

Life and Death of New Technology: Task, Utility and Social Influences on the Use of a Communication Medium.
Proceedings of the CSCW '94, 1994

Networking for collaboration: video telephony and media conferencing.
Proceedings of the Conference on Human Factors in Computing Systems, 1994

Debating the media space design space.
Proceedings of the Conference on Human Factors in Computing Systems, 1994

1993
Video as a Technology for Informal Communication.
Commun. ACM, 1993

1992
Task Requirements and Media Choice in Collaborative Writing.
Hum. Comput. Interact., 1992

Multimedia communications for users.
IEEE Commun. Mag., 1992

Computer-Mediated Communication and Collaborative Writing: Media Influence and Adaptation to Communication Constraints.
Proceedings of the CSCW '92, Proceedings of the Conference on Computer Supported Cooperative Work, Toronto, Canada, October 31, 1992

Iterative Design of Video Communication Systems.
Proceedings of the CSCW '92, Proceedings of the Conference on Computer Supported Cooperative Work, Toronto, Canada, October 31, 1992

Evaluating Video as a Technology for Informal Communication.
Proceedings of the Conference on Human Factors in Computing Systems, 1992

1991
Expressive richness: a comparison of speech and text as media for revision.
Proceedings of the Conference on Human Factors in Computing Systems, 1991

1990
Satisfying the need to know: Interpersonal information access.
Proceedings of the Human-Computer Interaction, 1990

Computer-Mediated Communication for Intellectual Teamwork: A Field Experiment in Group Writing.
Proceedings of the CSCW '90, 1990

The VideoWindow System in Informal Communication.
Proceedings of the CSCW '90, 1990

Computerization and the quality of working life: the role of control.
Proceedings of the ACM SIGOIS and IEEE CS TC-OA Conference on Office Information Systems, 1990

CHI in the applied research divisions at Bellcore (lab review).
Proceedings of the Conference on Human Factors in Computing Systems, 1990

1989
Computerization, Productivity, and Quality of Work-Life.
Commun. ACM, 1989

1988
Quilt: a collaborative tool for cooperative writing.
Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 Conference on Office Information Systems, 1988

Computers' impact on productivity and work life.
Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 Conference on Office Information Systems, 1988

Collaborative Document Production Using Quilt.
Proceedings of the CSCW '88, 1988

Patterns of Contact and Communication in Scientific Research Collaboration.
Proceedings of the CSCW '88, 1988

1987
Relationships and Tasks in Scientific Research Collaboration.
Hum. Comput. Interact., 1987

1986
Relationships and tasks in scientific research collaborations.
Proceedings of the CSCW '86, 1986

1984
Interface Design and Multivariate Analysis of UNIX Command Use.
ACM Trans. Inf. Syst., 1984

1983
Command use and interface design.
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1983

1979
Attitudes and their objects.
J. Philos. Log., 1979


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