Ramah Al Balawi

According to our database, Ramah Al Balawi authored at least 5 papers between 2020 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

The Role of Dedicated Customer Service Accounts on Social Media Consumer Engagement: An Empirical Evidence from a Natural Experiment.

Ahreum Kim, Ramah Al Balawi, Yuheng Hu, Liangfei Qiu

Proceedings of the 45th International Conference on Information Systems, 2024

Collaborating Beyond Borders: The Role of Social Ties in International Eco-Innovation Partnerships.

Ecem Basak, Ramah Al Balawi, Ali Tafti

Proceedings of the 57th Hawaii International Conference on System Sciences, 2024

2023

Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry.

Ramah Al Balawi, Yuheng Hu, Liangfei Qiu

Inf. Syst. Res., 2023

Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service.

Ramah Al Balawi, Yuheng Hu, Liangfei Qiu

Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

2020

Ride-Sharing Services and Environmental Sustainability: An Empirical Investigation of UberX Entry and Gas Emissions.

Ramah Al Balawi, Ecem Basak, Ali Tafti, Mary Beth Watson-Manheim

Proceedings of the 26th Americas Conference on Information Systems, 2020