Qian Chen

According to our database, Qian Chen authored at least 9 papers between 2019 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

User Experience of Digital Voice Assistant: Conceptualization and Measurement.

Qian Chen, Yeming Gong, Yaobin Lu

ACM Trans. Comput. Hum. Interact., February, 2024

Conceptualization and Measurement of Voice Interaction Usability: The Development of Cooperative Principle Theory for Smart Product Use.

Qian Chen, Yeming Gong, Mark Keil, Shan Liu, Yaobin Lu

MIS Q., 2024

2023

Robo-advisors and investment intention: A perspective of value-based adoption.

Xianpei Hong, Liwei Pan, Yeming Gong, Qian Chen

Inf. Manag., September, 2023

How mindfulness decreases cyberloafing at work: a dual-system theory perspective.

Qian Chen, Yeming Gong, Yaobin Lu, Patrick Y. K. Chau

Eur. J. Inf. Syst., September, 2023

The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing.

Chaohong Xie, Yeming Gong, Xianhao Xu, Chung-Yean Chiang, Qian Chen

J. Enterp. Inf. Manag., 2023

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty.

Qian Chen, Yaobin Lu, Yeming Gong, Jie Xiong

Internet Res., 2023

2021

Mobile Interactivity and Perceived Waiting Time: The Role of Cognitive Absorption and Perceived Procedural Justice.

Changqin Yin, Huimin Ma, Qian Chen, Yeming Gong, Xiaobing Shu

J. Glob. Inf. Manag., 2021

2020

Internal mechanism of brand app recommendation from the integrated cross-channel perspective.

Qian Chen, Yaobin Lu, Yeming Gong

Inf. Technol. People, 2020

2019

Why do users resist service organization's brand mobile apps? The force of barriers versus cross-channel synergy.

Qian Chen, Yaobin Lu, Yeming (Yale) Gong, Qing Tang

Int. J. Inf. Manag., 2019