Pat Peterson

According to our database, Pat Peterson authored at least 8 papers between 1990 and 2013.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2013

Probabilistic trainable segmenter for call center audio using multiple features.

Nina Zinovieva, Xiaodan Zhuang, Pat Peterson, Joe Alwan, Rohit Prasad

Proceedings of the 14th Annual Conference of the International Speech Communication Association, 2013

2009

Call browser: a system to improve the caller experience by analyzing live calls end-to-end.

Bernhard Suhm, Pat Peterson

Proceedings of the 27th International Conference on Human Factors in Computing Systems, 2009

2002

A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs.

Bernhard Suhm, Pat Peterson

Int. J. Speech Technol., 2002

A comparative study of speech in the call center: natural language call routing vs. touch-tone menus.

Bernhard Suhm, Josh Bers, Daniel McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson

Proceedings of the CHI 2002 Conference on Human Factors in Computing Systems: Changing our World, 2002

2001

Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure.

Bernhard Suhm, Pat Peterson

Proceedings of the CHI 2001 Extended Abstracts on Human Factors in Computing Systems, 2001

1992

BBN Real-Time Speech Recognition Demonstrations.

Steve Austin, Rusty Bobrow, Dan Ellard, Robert Ingria, John Makhoul, Long Nguyen, Pat Peterson, Paul Placeway, Richard M. Schwartz

Proceedings of the Speech and Natural Language: Proceedings of a Workshop Held at Harriman, 1992

1991

Using Spoken Language to Facilitate Military Transportation Planning.

Madeleine Bates, Dan Ellard, Pat Peterson, Varda Shaked

Proceedings of the Speech and Natural Language, 1991

1990

Toward a Real-Time Spoken Language System Using Commercial Hardware.

Steve Austin, Pat Peterson, Paul Placeway, Richard M. Schwartz, Jeff Vandergrift

Proceedings of the Speech and Natural Language: Proceedings of a Workshop Held at Hidden Valley, 1990