Oscar Hengxuan Chi

According to our database, Oscar Hengxuan Chi authored at least 4 papers between 2019 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

Leveraging Generative AI for Customer Complaint Resolution: A Comparative Analysis with Human Responses.

Shizhen Jia, Guohou Shan, Oscar Hengxuan Chi

Proceedings of the 30th Americas Conference on Information Systems: Elevating Life through Digital Social Entrepreneurship, 2024

2023

Customers' acceptance of artificially intelligent service robots: The influence of trust and culture.

Oscar Hengxuan Chi, Christina G. Chi, Dogan Gürsoy, Robin Nunkoo

Int. J. Inf. Manag., June, 2023

2021

Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery.

Oscar Hengxuan Chi, Shizhen Jia, Yafang Li, Dogan Gürsoy

Comput. Hum. Behav., 2021

2019

Consumers acceptance of artificially intelligent (AI) device use in service delivery.

Dogan Gürsoy, Oscar Hengxuan Chi, Lu Lu, Robin Nunkoo

Int. J. Inf. Manag., 2019