Nguyen Anh Khoa Dam

According to our database, Nguyen Anh Khoa Dam authored at least 18 papers between 2020 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

Applying customer intelligence in marketing: a holistic approach.

Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle

Int. J. Appl. Decis. Sci., 2024

2023

The Implementation of Integrated Multichannel Services in the Hospitality Sector in Vietnam.

Thi Khue Thu Ngo, Phuong Thao Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam

Proceedings of the International Conference on Exploring Service Science, 2023

Context-aware Knowledge-based Systems: A Literature Review.

My Hang Vu Thi, Thang Le Dinh, Nguyen Anh Khoa Dam, Cuong Pham-Nguyen

Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

Context-Aware Service Modelling: A Knowledge-Centric Framework.

Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Jolita Ralyté

Proceedings of the 29th Americas Conference on Information Systems, 2023

2022

The Quest for Customer Intelligence to Support Marketing Decisions: A Knowledge-Based Framework.

Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle

Vietnam. J. Comput. Sci., 2022

Trivi: A Conceptual Framework for Customer Intelligence Systems for Small and Medium-sized Enterprises.

Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Nam Nguyen Chan

Proceedings of the 26th Pacific Asia Conference on Information Systems, 2022

Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization.

Thang Le Dinh, Nguyen Anh Khoa Dam, Gia Huan Ho

Proceedings of the International Conference on Exploring Service Science, 2022

From Customer Data to Smart Customer Data: The Smart Data Transformation Process.

Thang Le Dinh, Nguyen Anh Khoa Dam, Nam Nguyen Chan, My Hang Vu Thi, Cuong Pham-Nguyen

Proceedings of the International Conference on Exploring Service Science, 2022

2021

Towards a Conceptual Framework for Customer Intelligence in the Era of Big Data.

Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle

Int. J. Intell. Inf. Technol., 2021

Design and deployment of a customer journey management system: the CJMA approach.

Nam Nguyen Chan, Duc Loc Nguyen Vo, Cuong Pham-Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam, Thanh Thoa Pham Thi, My Hang Vu Thi

Proceedings of the ICFNDS 2021: The 5th International Conference on Future Networks & Distributed Systems, Dubai United Arab Emirates, December 15, 2021

A Service Science Perspective on Resilience of Service Organisations.

Thang Le Dinh, Thanh Thoa Pham Thi, Nguyen Anh Khoa Dam, William Menvielle

Proceedings of the International Conference on Exploring Service Science, 2021

Smart Data as a Service.

Thang Le Dinh, Nguyen Anh Khoa Dam

Proceedings of the International Conference on Exploring Service Science, 2021

Towards Smart Customer Knowledge Management Systems.

Thang Le Dinh, Nguyen Anh Khoa Dam

Proceedings of the Advances in Computational Collective Intelligence, 2021

Key Performance Indicators for Crisis-Ready Organizations in the Era of Massive Data: The Case of the Cultural Sector.

Nguyen Anh Khoa Dam, Thang Le Dinh

Proceedings of the 27th Americas Conference on Information Systems, 2021

Key Aspects of Customer Intelligence in the Era of Massive Data.

Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle

Proceedings of the Intelligent Information and Database Systems - 13th Asian Conference, 2021

2020

A Literature Review of Recommender Systems for the Cultural Sector.

Nguyen Anh Khoa Dam, Thang Le Dinh

Proceedings of the 22nd International Conference on Enterprise Information Systems, 2020

Customer Co-creation through the Lens of Service-dominant Logic: A literature Review.

Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle

Proceedings of the 26th Americas Conference on Information Systems, 2020

A Service-based Model for Customer Intelligence in the Age of Big Data.

Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle

Proceedings of the 26th Americas Conference on Information Systems, 2020