Nena van As

According to our database, Nena van As authored at least 5 papers between 2019 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2024

Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion.

Asbjørn Følstad, Effie L.-C. Law, Nena van As

ACM Trans. Comput. Hum. Interact., October, 2024

2023

Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair.

Effie Lai-Chong Law, Nena van As, Asbjørn Følstad

Proceedings of the Human-Computer Interaction - INTERACT 2023 - 19th IFIP TC13 International Conference, York, UK, August 28, 2023

Participatory Design for Whom? Designing Conversational User Interfaces for Sensitive Settings and Vulnerable Populations.

Maarten Houben, Nena van As, Nitin Sawhney, David Unbehaun, Minha Lee

Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

2022

Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service.

Effie Lai-Chong Law, Asbjørn Følstad, Nena van As

Proceedings of the NordiCHI '22: Nordic Human-Computer Interaction Conference, Aarhus, Denmark, October 8, 2022

2019

Caring for Vincent: A Chatbot for Self-Compassion.

Minha Lee, Sander Ackermans, Nena van As, Hanwen Chang, Enzo Lucas, Wijnand A. IJsselsteijn

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019