Nelson Massad
According to our database1,
Nelson Massad
authored at least 7 papers
between 2003 and 2014.
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Collaborative distances:
Timeline
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2014
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Bibliography
2014
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
Decis. Sci., 2014
2009
Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions.
Inf. Resour. Manag. J., 2009
2008
Proceedings of the 41st Hawaii International International Conference on Systems Science (HICSS-41 2008), 2008
2006
Int. J. Electron. Commer., 2006
A tentative proposal: improving information assurance risk analysis models for small- and medium-sized enterprises through adoption of an open development model.
Proceedings of the 3rd Annual Conference on Information Security Curriculum Development, 2006
2003
Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironment.
Proceedings of the 16th Bled eConference: eTransformation, 2003
The Impact of Animation on Visual Search Tasks in a Web Environment: A Multi-Year Study.
Proceedings of the 9th Americas Conference on Information Systems, 2003