Nelson Lee

Affiliations:

According to our database¹, Nelson Lee authored at least 3 papers between 2012 and 2014.

Collaborative distances:

Timeline

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Article

PhD thesis

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2014

Optimal arrival rate and service rate control of multi-server queues.

[BibT_eX]

[DOI]

Queueing Syst. Theory Appl., 2014

2013

Design and Control of Service Centers.

[BibT_eX]

[DOI]

PhD thesis, 2013

2012

Proficiency based agent scheduling to maximize infrastructure utilization in call-centers.

[BibT_eX]

[DOI]

Proceedings of 2012 IEEE International Conference on Service Operations and Logistics, 2012