Mor Armony

According to our database, Mor Armony authored at least 23 papers between 2000 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2024

Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness.

Hummy Song, Mor Armony, Guillaume Roels

Manuf. Serv. Oper. Manag., 2024

2021

The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation.

Yuqian Xu, Mor Armony, Anindya Ghose

Manag. Sci., 2021

Pooling Queues with Strategic Servers: The Effects of Customer Ownership.

Mor Armony, Guillaume Roels, Hummy Song

Oper. Res., 2021

2019

Asymptotically Optimal Appointment Schedules.

Mor Armony, Rami Atar, Harsha Honnappa

Math. Oper. Res., 2019

Exact analysis for multiserver queueing systems with cross selling.

Mor Armony, Efrat Perel, Nir Perel, Uri Yechiali

Ann. Oper. Res., 2019

2017

Joint Panel Sizing and Appointment Scheduling in Outpatient Care.

Christos Zacharias, Mor Armony

Manag. Sci., 2017

Does the Past Predict the Future? The Case of Delay Announcements in Service Systems.

Rouba Ibrahim, Mor Armony, Achal Bassamboo

Manag. Sci., 2017

2016

Maximum weight matching with hysteresis in overloaded queues with setups.

Carri W. Chan, Mor Armony, Nicholas Bambos

Queueing Syst. Theory Appl., 2016

2013

Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers.

Amy R. Ward, Mor Armony

Oper. Res., 2013

2011

Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers.

Mor Armony, Avishai Mandelbaum

Oper. Res., 2011

2010

When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance.

Mor Armony, Itai Gurvich

Manuf. Serv. Oper. Manag., 2010

Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems.

Mor Armony, Amy R. Ward

Oper. Res., 2010

2009

Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV).

Mor Armony, Erica L. Plambeck, Sridhar Seshadri

Manuf. Serv. Oper. Manag., 2009

Cross-Selling in a Call Center with a Heterogeneous Customer Population.

Itay Gurvich, Mor Armony, Constantinos Maglaras

Oper. Res., 2009

The Impact of Delay Announcements in Many-Server Queues with Abandonment.

Mor Armony, Nahum Shimkin, Ward Whitt

Oper. Res., 2009

2008

Service-Level Differentiation in Call Centers with Fully Flexible Servers.

Itay Gurvich, Mor Armony, Avishai Mandelbaum

Manag. Sci., 2008

2005

Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers.

Mor Armony

Queueing Syst. Theory Appl., 2005

The Impact of Duplicate Orders on Demand Estimation and Capacity Investment.

Mor Armony, Erica L. Plambeck

Manag. Sci., 2005

2004

Contact Centers with a Call-Back Option and Real-Time Delay Information.

Mor Armony, Constantinos Maglaras

Oper. Res., 2004

On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design.

Mor Armony, Constantinos Maglaras

Oper. Res., 2004

2003

Queueing Dynamics and Maximal Throughput Scheduling in Switched Processing Systems.

Mor Armony, Nicholas Bambos

Queueing Syst. Theory Appl., 2003

Price and delay competition between two service providers.

Mor Armony, Moshe Haviv

Eur. J. Oper. Res., 2003

2000

Design of Stacked Self-Healing Rings Using a Genetic Algorithm.

Mor Armony, John G. Klincewicz, Hanan Luss, Moshe B. Rosenwein

J. Heuristics, 2000