Mor Armony
Orcid: 0000-0001-5970-3753
According to our database1,
Mor Armony
authored at least 23 papers
between 2000 and 2024.
Collaborative distances:
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Bibliography
2024
Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness.
Manuf. Serv. Oper. Manag., 2024
2021
The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation.
Manag. Sci., 2021
Oper. Res., 2021
2019
Ann. Oper. Res., 2019
2017
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems.
Manag. Sci., 2017
2016
Queueing Syst. Theory Appl., 2016
2013
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers.
Oper. Res., 2013
2011
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers.
Oper. Res., 2011
2010
When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance.
Manuf. Serv. Oper. Manag., 2010
2009
Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV).
Manuf. Serv. Oper. Manag., 2009
Oper. Res., 2009
Oper. Res., 2009
2008
Manag. Sci., 2008
2005
Queueing Syst. Theory Appl., 2005
Manag. Sci., 2005
2004
Oper. Res., 2004
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design.
Oper. Res., 2004
2003
Queueing Syst. Theory Appl., 2003
2000