Michael Nerb

According to our database, Michael Nerb authored at least 6 papers between 1999 and 2001.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of five.

2001

Customer-Service-Management als Basis für interorganisationales Dienstmanagement.

Michael Nerb

PhD thesis, 2001

Towards generic Service Management Concepts - A Service Model Based Approach.

Markus Garschhammer, Rainer Hauck, Heinz-Gerd Hegering, Bernhard Kempter, Igor Radisic, Harald Rölle, Holger Schmidt, Michael Langer, Michael Nerb

Proceedings of the 2001 IEEE/IFIP International Symposium on Integrated Network Management, 2001

2000

Customer Network Management im B-WiN.

Michael Langer, Stefan Loidl, Michael Nerb

Prax. Inf.verarb. Kommun., 2000

Customer Service Management: An Information Model for Communication Services.

Michael Langer, Michael Nerb

Proceedings of the Trends in Distributed Systems: Towards a Universal Service Market, 2000

1999

Customer Service Management: Towards a Management Information Base for an IP Connectivity Service.

Michael Langer, Stefan Loidl, Michael Nerb

Proceedings of the Fourth IEEE Symposium on Computers and Communications (ISCC 1999), 1999

An ODP enterprise specification of customer service management for connectivity services.

Michael Langer, Michael Nerb

Proceedings of the Third International Enterprise Distributed Object Computing Conference, 1999