Melissa J. Buco

According to our database, Melissa J. Buco authored at least 19 papers between 2002 and 2012.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2012

Effort instrumentation and management in service delivery environments.

Melissa J. Buco, Daniela Rosu, Dikran S. Meliksetian, Frederick Wu, Nikos Anerousis

Proceedings of the 8th International Conference on Network and Service Management, 2012

2010

Quality of IT service delivery - Analysis and framework for human error prevention.

Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh

Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications, 2010

Dispatch tooling for global service delivery.

David Loewenstern, Melissa J. Buco, Yixin Diao, Heiko Ludwig, Christopher Ward

Proceedings of the 6th International Conference on Network and Service Management, 2010

Managing Process Assets in a Global IT Service Delivery Environment.

Melissa J. Buco, Hani Jamjoom, Tom Parsons, Scott Schorno

Proceedings of the Business Process Management Workshops, 2010

2009

Crowdsourcing and service delivery.

Hani Jamjoom, Huiming Qu, Melissa J. Buco, Milton Hernandez, Debanjan Saha, Mahmoud Naghshineh

IBM J. Res. Dev., 2009

Social Computing and Governance in an Enterprise Service for Managing Business Processes.

Melissa J. Buco, Hani Jamjoom, Mark Podlaseck, Huiming Qu

Proceedings of the 2009 IEEE World Congress on Services, Part II, 2009

2008

Decomposition of IT service processes and alternative service identification using ontologies.

Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco

Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008

2007

Integrated change and configuration management.

Christopher Ward, Vijay Aggarwal, Melissa J. Buco, Emi Olsson, Steve Weinberger

IBM Syst. J., 2007

IT Service Provider's Multi-Customer and Multi-Tenant Environments.

Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger

Proceedings of the 9th IEEE International Conference on E-Commerce Technology (CEC 2007) / 4th IEEE International Conference on Enterprise Computing, 2007

Service Provider Considerations for IT Service Management.

Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger

Proceedings of the Integrated Network Management, 2007

IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.

Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward

Proceedings of the Managing Virtualization of Networks and Services, 2007

IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.

Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward

Proceedings of the 2007 IEEE International Conference on Services Computing (SCC 2007), 2007

2005

Low traffic overlay networks with large routing tables.

Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward

Proceedings of the International Conference on Measurements and Modeling of Computer Systems, 2005

Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems.

Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang

Proceedings of the 2005 IEEE International Conference on Web Services (ICWS 2005), 2005

PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics.

Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward

Proceedings of the 2005 IEEE International Conference on Services Computing (SCC 2005), 2005

2004

Utility computing SLA management based upon business objectives.

Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu

IBM Syst. J., 2004

Integration and Exploitation of SLA Management Data using the DIRECT Metadata Management Framework.

Christopher Ward, Nianhua Li, Melissa J. Buco, Rong N. Chang, Laura Z. Luan

Proceedings of the 2nd International Conference Computing, 2004

2003

Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM.

Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah

Proceedings of the 6th International Symposium on Autonomous Decentralized Systems (ISADS 2003), 2003

2002

A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts.

Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan

Proceedings of the E-Commerce and Web Technologies, Third International Conference, 2002