Mathias Klier

Lars Moestue

Electron. Mark., December, 2025

2024

START Foundation: Coping with Bias and Fairness when Implementing and Using an AI System.

[BibT_eX]

[DOI]

Commun. Assoc. Inf. Syst., 2024

Oldie But Goodie - Currency Beats Data Age of Customer Reviews When It Comes to Recommender System Performance.

[BibT_eX]

[DOI]

Lukas Jakob Hägele

Christian Sparn

Proceedings of the 45th International Conference on Information Systems, 2024

Choose Wisely: Leveraging Explainable AI to Support Reflective Decision-Making.

[BibT_eX]

[DOI]

Proceedings of the 45th International Conference on Information Systems, 2024

2023

User-centric explainable AI: design and evaluation of an approach to generate coherent counterfactual explanations for structured data.

[BibT_eX]

[DOI]

J. Decis. Syst., October, 2023

What to buy, Pepper? - Bridging the Physical and the Digital World with Recommendations from Humanoid Robots.

[BibT_eX]

[DOI]

Roland Graef

Jan-Felix Zolitschka

J. Decis. Syst., March, 2023

Explainable artificial intelligence in information systems: A review of the status quo and future research directions.

[BibT_eX]

[DOI]

Electron. Mark., 2023

Introduction to the Minitrack on Explainable Artificial Intelligence (XAI).

[BibT_eX]

[DOI]

Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

2022

Explainable and responsible artificial intelligence.

[BibT_eX]

[DOI]

Electron. Mark., December, 2022

Leveraging the Power of Peer Groups for Refugee Integration.

[BibT_eX]

[DOI]

Maximilian Förster

Katharina Schäfer-Siebert

Irina Sigler

Bus. Inf. Syst. Eng., 2022

2021

Human-machine collaboration in online customer service - a long-term feedback-based approach.

[BibT_eX]

[DOI]

Electron. Mark., 2021

In the same boat: social support in online peer groups for career counseling.

[BibT_eX]

[DOI]

Electron. Mark., 2021

Event-Driven Assessment of Currency of Wiki Articles: A Novel Probability-Based Metric.

[BibT_eX]

[DOI]

Lars Moestue

Torben Widmann

Proceedings of the 42nd International Conference on Information Systems, 2021

Capturing Users' Reality: A Novel Approach to Generate Coherent Counterfactual Explanations.

[BibT_eX]

[DOI]

Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

2020

Fostering Human Agency: A Process for the Design of User-Centric XAI Systems.

[BibT_eX]

[DOI]

Proceedings of the 41st International Conference on Information Systems, 2020

Getting to the Heart of Groups - Analyzing Social Support and Sentiment in Online Peer Groups.

[BibT_eX]

[DOI]

Proceedings of the 41st International Conference on Information Systems, 2020

#Jobless #Older #Digital - Digital Media User Types of the Older unemployed.

[BibT_eX]

[DOI]

Katharina Schäfer-Siebert

Irina Sigler

Proceedings of the 28th European Conference on Information Systems, 2020

Evaluating Explainable Artifical Intelligence - What Users Really Appreciate.

[BibT_eX]

[DOI]

Proceedings of the 28th European Conference on Information Systems, 2020

2019

Power of Mobile Peer Groups: A Design-Oriented Approach to Address Youth Unemployment.

[BibT_eX]

[DOI]

J. Manag. Inf. Syst., 2019

Online Peer Groups - a Design-Oriented Approach to Addressing the unemployment of People with Complex Barriers.

[BibT_eX]

[DOI]

Proceedings of the 27th European Conference on Information Systems, 2019

Explaining the Stars: Aspect-based Sentiment Analysis of Online Customer Reviews.

[BibT_eX]

[DOI]

Markus Binder

Alexander Schiller

Proceedings of the 27th European Conference on Information Systems, 2019

2018

Requirements for Data Quality Metrics.

[BibT_eX]

[DOI]

ACM J. Data Inf. Qual., 2018

Assessing data quality - A probability-based metric for semantic consistency.

[BibT_eX]

[DOI]

Decis. Support Syst., 2018

"Thanks for sharing" - Identifying users' roles based on knowledge contribution in Enterprise Social Networks.

[BibT_eX]

[DOI]

Comput. Networks, 2018

Event-Driven Duplicate Detection: A Probability-based Approach.

[BibT_eX]

[DOI]

Alexander Schiller

Proceedings of the 26th European Conference on Information Systems: Beyond Digitization, 2018

A Novel Hybrid Knowledge Retrieval Approach for Online Customer Service Platforms.

[BibT_eX]

[DOI]

Proceedings of the 26th European Conference on Information Systems: Beyond Digitization, 2018

Customers' Intention to Switch to Mobile Self-Service Technologies.

[BibT_eX]

[DOI]

Proceedings of the 26th European Conference on Information Systems: Beyond Digitization, 2018

2017

How to manage IS requirements in complex public sector structures: toward an action design research approach.

[BibT_eX]

[DOI]

Sebastian Muschter

Requir. Eng., 2017

Customer lifetime network value: customer valuation in the context of network effects.

[BibT_eX]

[DOI]

Electron. Mark., 2017

Special issue on social media networks in business.

[BibT_eX]

[DOI]

Comput. Networks, 2017

Two Sides of the Same Coin? - The Effects of Hierarchy Inside and Outside Enterprise Social Networks.

[BibT_eX]

[DOI]

Proceedings of the International Conference on Information Systems, 2017

Customers' Influence Makes or Breaks Your Brand's Success Story - Accounting for Positive and Negative Social Influence in Online Customer Networks.

[BibT_eX]

[DOI]

Proceedings of the International Conference on Information Systems, 2017

The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network.

[BibT_eX]

[DOI]

Proceedings of the 25th European Conference on Information Systems, 2017

Mobile Job Search Applications - New pathway to Increase youths' Job Application Efforts?

[BibT_eX]

[DOI]

Proceedings of the 25th European Conference on Information Systems, 2017

2016

The impact of self-service technologies - towards an economic decision model and its application at the German Federal Employment Agency.

[BibT_eX]

[DOI]

J. Decis. Syst., 2016

Social commerce - state-of-the-art and future research directions.

[BibT_eX]

[DOI]

Catherine Baethge

Electron. Mark., 2016

Vorwort.

[BibT_eX]

Proceedings of the Multikonferenz Wirtschaftsinformatik, 2016

Bürgerzufriedenheit durch E-Government? - Eine Analyse auf Basis des Kano-Modells.

[BibT_eX]

Proceedings of the Multikonferenz Wirtschaftsinformatik, 2016

Enterprise Social Networks from a Manager's Perspective.

[BibT_eX]

[DOI]

Proceedings of the 49th Hawaii International Conference on System Sciences, 2016

Social Engagement and Customer Profitability in Online Customer Networks.

[BibT_eX]

[DOI]

Georg Lindner

Proceedings of the 24th European Conference on Information Systems, 2016

The Blessing of Giving: Kowledge Sharing and Knowledge seeking in Enterprise Social Networks.

[BibT_eX]

[DOI]

Proceedings of the 24th European Conference on Information Systems, 2016

2015

Automated planning of process models: Design of a novel approach to construct exclusive choices.

[BibT_eX]

[DOI]

Steffen Zimmermann

Decis. Support Syst., 2015

Metric-based data quality assessment - Developing and evaluating a probability-based currency metric.

[BibT_eX]

[DOI]

Decis. Support Syst., 2015

Can Social Media Help to Alleviate Skilled Worker Shortage? First Insights from the German Federal Employment Agency.

[BibT_eX]

[DOI]

Proceedings of the Smart Enterprise Engineering: 12. Internationale Tagung Wirtschaftsinformatik, 2015

Customers Can Do Better! A Case Study of Self-Service Kiosk Technologies at the German Federal Employment Agency.

[BibT_eX]

[DOI]

Proceedings of the Smart Enterprise Engineering: 12. Internationale Tagung Wirtschaftsinformatik, 2015

Enhancing Decision Support in Multi User Service Selection.

[BibT_eX]

[DOI]

Proceedings of the International Conference on Information Systems, 2015

The Impact of Formal Hierarchies on Enterprise Social Networking Behavior.

[BibT_eX]

[DOI]

Proceedings of the International Conference on Information Systems, 2015

Why Should I Do It Myself? Hedonic and Utilitarian Motivations of Customers' Intention to Use Self-service Technologies.

[BibT_eX]

[DOI]

Alexandra Cetto

Proceedings of the 23rd European Conference on Information Systems, 2015

2014

The connectedness, pervasiveness and ubiquity of online social networks.

[BibT_eX]

[DOI]

Rolf T. Wigand

Comput. Networks, 2014

A Review of Information Systems Research on Online Social Networks.

[BibT_eX]

[DOI]

Commun. Assoc. Inf. Syst., 2014

Customer Lifetime Network Value.

[BibT_eX]

[DOI]

Proceedings of the International Conference on Information Systems, 2014

Addressing Methodical Aspects of Interdependent Standardization Decisions.

[BibT_eX]

[DOI]

Proceedings of the 22st European Conference on Information Systems, 2014

"who is Key...?" - Characterizing Value Adding Users in Enterprise Social Networks.

[BibT_eX]

[DOI]

Proceedings of the 22st European Conference on Information Systems, 2014

2013

The optimal level of CRM IT investments - An economic model and its application at a financial services provider.

[BibT_eX]

[DOI]

Electron. Mark., 2013

Success Measurement of Enterprise Social Networks.

[BibT_eX]

[DOI]

Proceedings of the 11. Internationale Tagung Wirtschaftsinformatik, 2013

2012

Valuation of online social networks taking into account users' interconnectedness.

[BibT_eX]

[DOI]

Inf. Syst. E Bus. Manag., 2012

Online social networks: A survey of a global phenomenon.

[BibT_eX]

[DOI]

Julia Heidemann

Florian Probst

Comput. Networks, 2012

Ökonomische Potenziale einer Online-Kundenwertanalysezur gezielten Kundenansprache im Internet.

[BibT_eX]

Proceedings of the Multikonferenz Wirtschaftsinformatik 2012: Tagungsband der MKWI 2012, Braunschweig, Germany, February 29, 2012

2011

Soziale Netzwerke im Web - Chancen und Risiken im CRM von Unternehmen.

[BibT_eX]

[DOI]

Wirtschaftsinformatik Manag., 2011

Assessing data currency - a probabilistic approach.

[BibT_eX]

[DOI]

J. Inf. Sci., 2011

Special Interest Networks - eine Fallstudie am Beispiel von Netzathleten.de.

[BibT_eX]

[DOI]

HMD Prax. Wirtsch., 2011

Automatisierte Modellierung, Umsetzung und Ausführung von Prozessen - Ein Web Service-basiertes Konzept.

[BibT_eX]

[DOI]

Steffen Zimmermann

Proceedings of the 10. Internationale Tagung Wirtschaftsinformatik, 2011

Analyzing the impact of new features on users' communication activities in online social networks.

[BibT_eX]

[DOI]

Lukas Demetz

Proceedings of the 19th European Conference on Information Systems, 2011

2010

Identifying Key Users in Online Social Networks: A PageRank Based Approach.

[BibT_eX]

[DOI]

Julia Heidemann

Florian Probst

Proceedings of the International Conference on Information Systems, 2010

2009

A Procedure to Develop Metrics for Currency and its Application in CRM.

[BibT_eX]

[DOI]

ACM J. Data Inf. Qual., 2009

Ökonomische Planung kundenorientierter IT-Investitionen - Ein modellbasierter Ansatz und seine Anwendung bei einem Finanzdienstleister.

[BibT_eX]

[DOI]

Proceedings of the Business Services: Konzepte, 2009

Valuation of online social networks - An economic model and its application using the case of Xing.com.

[BibT_eX]

[DOI]

Proceedings of the 17th European Conference on Information Systems, 2009

A novel data quality metric for timeliness considering supplemental data.

[BibT_eX]

[DOI]

Proceedings of the 17th European Conference on Information Systems, 2009

Quantifying Users' Interconnectedness in Online Social Networks - An Indispensible Step for Economic Valuation.

[BibT_eX]

[DOI]

Proceedings of the Value Creation in E-Business Management. 15th Americas Conference on Information Systems, 2009

2008

Metriken zur Bewertung der Datenqualität - Konzeption und praktischer Nutzen.

[BibT_eX]

[DOI]

Inform. Spektrum, 2008

Does the EU Insurance Mediation Directive Help to Improve Data Quality? A Metric- Based Analysis.

[BibT_eX]

[DOI]

Proceedings of the 16th European Conference on Information Systems, 2008

2007

DQ Metrics: A Novel Approach To Quantify Timeliness And Its Application In CRM.

[BibT_eX]

[DOI]

Proceedings of the 12th International Conference on Information Quality, 2007

Metrics for Measuring Data Quality - Foundations for an Economic Data Quality Management.

[BibT_eX]

Proceedings of the ICSOFT 2007, 2007

How to Measure Data Quality? - A Metric-Based Approach.

[BibT_eX]

[DOI]

Proceedings of the International Conference on Information Systems, 2007

2006

Unternehmensweite Anwendungs-integration - Zentrale Anreizsetzung zur Realisierung von Netzwerkeffekten bei dezentralen Entscheidungsstrukturen.

[BibT_eX]

[DOI]