Mathias Hansson

According to our database, Mathias Hansson authored at least 1 paper in 2021.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2021

How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements?

Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale

Proceedings of the Industry Forum at BPM 2021 co-located with 19th International Conference on Business Process Management (BPM 2021), 2021