Markus Heuchert

According to our database, Markus Heuchert authored at least 6 papers between 2017 and 2020.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2020

Smart Service Systems in Manufacturing: An Investigation of Theory and Practice.

Markus Heuchert, Yannick Verhoeven, Ann-Kristin Cordes, Jörg Becker

Proceedings of the 53rd Hawaii International Conference on System Sciences, 2020

2019

Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation.

Markus Heuchert

Proceedings of the 21st IEEE Conference on Business Informatics, 2019

Bpm2tpm: the Knowledge Transfer from Business Process to TouchPoint Management.

Markus Heuchert, Benjamin Barann

Proceedings of the 27th European Conference on Information Systems, 2019

2018

An IS Perspective on Omni-Channel Management along the Customer Journey: Development of an Entity-Relationship-Model and a Linkage Concept.

Markus Heuchert, Benjamin Barann, Ann-Kristin Cordes, Jörg Becker

Proceedings of the Multikonferenz Wirtschaftsinformatik 2018: Data driven X, 2018

Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry.

Robert Heidekrüger, Markus Heuchert, Nico Clever, Jörg Becker

Proceedings of the Multikonferenz Wirtschaftsinformatik 2018: Data driven X, 2018

2017

Towards Efficient and Informative Omni-Channel Customer Relationship Management.

Matthias Carnein, Markus Heuchert, Leschek Homann, Heike Trautmann, Gottfried Vossen, Jörg Becker, Karsten Kraume

Proceedings of the Advances in Conceptual Modeling, 2017