Markus Heuchert

According to our database1, Markus Heuchert authored at least 6 papers between 2017 and 2020.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of four.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
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Links

On csauthors.net:

Bibliography

2020
Smart Service Systems in Manufacturing: An Investigation of Theory and Practice.
Proceedings of the 53rd Hawaii International Conference on System Sciences, 2020

2019
Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation.
Proceedings of the 21st IEEE Conference on Business Informatics, 2019

Bpm2tpm: the Knowledge Transfer from Business Process to TouchPoint Management.
Proceedings of the 27th European Conference on Information Systems, 2019

2018
An IS Perspective on Omni-Channel Management along the Customer Journey: Development of an Entity-Relationship-Model and a Linkage Concept.
Proceedings of the Multikonferenz Wirtschaftsinformatik 2018: Data driven X, 2018

Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry.
Proceedings of the Multikonferenz Wirtschaftsinformatik 2018: Data driven X, 2018

2017
Towards Efficient and Informative Omni-Channel Customer Relationship Management.
Proceedings of the Advances in Conceptual Modeling, 2017


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