Marko Jäntti

According to our database, Marko Jäntti authored at least 30 papers between 2006 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2024

Quality aspects of digital forest service management: a case study.

Marko Jäntti, Markus Aho

Softw. Qual. J., March, 2024

Improving the Quality of Self-service in an IT Service Provider Organization: A Case Study.

Marko Jäntti, Henri Lindström

Proceedings of the Quality of Information and Communications Technology, 2024

2023

Continual Service Improvement: A Systematic Literature Review.

Sanna Heikkinen, Marko Jäntti, Markku Tukiainen

Proceedings of the Quality of Information and Communications Technology, 2023

2022

Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids.

Marko Jäntti, Markus Aho

Proceedings of the Quality of Information and Communications Technology, 2022

2020

Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study.

Sanna Heikkinen, Marko Jäntti, Kaija Saranto

Proceedings of the Quality of Information and Communications Technology, 2020

Studying Data Privacy Management in Small and Medium-Sized IT Companies.

Marko Jäntti

Proceedings of the 14th International Conference on Innovations in Information Technology, 2020

2019

Studying Continual Service Improvement and Monitoring the Quality of ITSM.

Sanna Heikkinen, Marko Jäntti

Proceedings of the Quality of Information and Communications Technology, 2019

2017

Data Protection & Security Challenges in Digital & IT Services: A Case Study.

Mehdi Panjwani, Marko Jäntti

Proceedings of the International Conference on Computer and Applications, 2017

2016

Defining the relationships between IT service management and IT service governance.

Marko Jäntti, Virpi Hotti

Inf. Technol. Manag., 2016

IT Service Management from a Perspective of Small and Medium Sized Companies.

Mehdi Panjwani, Marko Jäntti, Juuso Sormunen

Proceedings of the 10th International Conference on the Quality of Information and Communications Technology, 2016

2015

A Case Study on Improvement of Incident Investigation Process.

Kari Saarelainen, Marko Jäntti

Proceedings of the Systems, Software and Services Process Improvement, 2015

2013

Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.

Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel

Proceedings of the Software Process Improvement and Capability Determination, 2013

Improving IT Service Operation Processes.

Marko Jäntti, Terry Rout

Proceedings of the Product-Focused Software Process Improvement, 2013

2012

Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering.

Marko Jäntti

Proceedings of the Product-Focused Software Process Improvement, 2012

Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization.

Marko Jäntti, Antti Suhonen

Proceedings of the IIAI International Conference on Advanced Applied Informatics, 2012

Establishing a Continual Service Improvement Model: A Case Study.

Sanna Heikkinen, Marko Jäntti

Proceedings of the Systems, Software and Services Process Improvement, 2012

Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies.

Sanna Heikkinen, Marko Jäntti

Proceedings of the 23rd International Workshop on Database and Expert Systems Applications, 2012

2011

Improving the Deployment of IT Service Management Processes: A Case Study.

Marko Jäntti, Julia Järvinen

Proceedings of the Systems, Software and Service Process Improvement, 2011

Improving Incident Management Processes in Two IT Service Provider Companies.

Marko Jäntti

Proceedings of the 2011 Database and Expert Systems Applications, 2011

2010

Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges.

Hanna-Miina Sihvonen, Marko Jäntti

Proceedings of the Fifth International Conference on Software Engineering Advances, 2010

Implementing an ITIL-Based IT Service Management Measurement System.

Antti Lahtela, Marko Jäntti, Jukka Kaukola

Proceedings of the Fourth International Conference on Digital Society, 2010

Improving IT Service Management Processes: A Case Study on IT Service Support.

Antti Lahtela, Marko Jäntti

Proceedings of the Systems, Software and Services Process Improvement, 2010

Identifying Knowledge Management Challenges in a Service Desk: A Case Study.

Marko Jäntti, Jaakko Kalliokoski

Proceedings of the Second International Conference on Information, 2010

2009

Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management.

Marko Jäntti

Proceedings of the Product-Focused Software Process Improvement, 2009

Defining Requirements for an Incident Management System: A Case Study.

Marko Jäntti

Proceedings of the Fourth International Conference on Systems, 2009

Knowledge Management Challenges in Customer Support: A Case Study.

Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola

Proceedings of the International Conference on Information, 2009

2008

Improving Customer Support Processes: A Case Study.

Marko Jäntti, Niko Pylkkänen

Proceedings of the Product-Focused Software Process Improvement, 2008

2007

Improving the Problem Management Process from Knowledge Management Perspective.

Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen

Proceedings of the Product-Focused Software Process Improvement, 2007

2006

Difficulties in Establishing a Defect Management Process: A Case Study.

Marko Jäntti, Tanja Toroi, Anne Eerola

Proceedings of the Product-Focused Software Process Improvement, 2006

Improving the Software Problem Management Process: A Case Study.

Marko Jäntti, Kari Kinnunen

Proceedings of the Software Process Improvement, 13th European Conference, 2006