Marcelo Olivares

Orcid: 0000-0001-8465-624X

According to our database1, Marcelo Olivares authored at least 16 papers between 2008 and 2023.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of four.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
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Other 

Links

On csauthors.net:

Bibliography

2023
Balancing Agent Retention and Waiting Time in Service Platforms.
Oper. Res., May, 2023

Analytics Saves Lives During the COVID-19 Crisis in Chile.
INFORMS J. Appl. Anal., 2023

2022
The Social Divide of Social Distancing: Shelter-in-Place Behavior in Santiago During the Covid-19 Pandemic.
Manag. Sci., 2022

2021
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics.
Manuf. Serv. Oper. Manag., 2021

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.
Manuf. Serv. Oper. Manag., 2021

2020
OM Forum - A Review of Empirical Operations Management over the Last Two Decades.
Manuf. Serv. Oper. Manag., 2020

Why Empirical Research Is Good for Operations Management, and What Is Good Empirical Operations Management?
Manuf. Serv. Oper. Manag., 2020

2019
Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships.
Manag. Sci., 2019

2015
ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes.
Manag. Sci., 2015

2014
Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach.
Manag. Sci., 2014

2013
Measuring the Effect of Queues on Customer Purchases.
Manag. Sci., 2013

2012
Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction.
Manag. Sci., 2012

2010
Structural Estimation of the Effect of Out-of-Stocks.
Manag. Sci., 2010

Drivers of Finished-Goods Inventory in the U.S. Automobile Industry.
Manag. Sci., 2010

2009
Competing Retailers and Inventory: An Empirical Investigation of General Motors' Dealerships in Isolated U.S. Markets.
Manag. Sci., 2009

2008
Structural Estimation of the Newsvendor Model: An Application to Reserving Operating Room Time.
Manag. Sci., 2008


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