Marcelo Olivares

According to our database, Marcelo Olivares authored at least 16 papers between 2008 and 2023.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2023

Balancing Agent Retention and Waiting Time in Service Platforms.

Andrés Musalem, Marcelo Olivares, Daniel Yung

Oper. Res., May, 2023

Analytics Saves Lives During the COVID-19 Crisis in Chile.

Leonardo J. Basso, Marcel Goic, Marcelo Olivares, Denis Sauré, Charles Thraves, Aldo Carranza, Gabriel Y. Weintraub, Julio Covarrubia, Cristian Escobedo, Natalia Jara, Antonio Moreno, Demian Arancibia, Manuel Fuenzalida, Juan Pablo Uribe, Felipe Zúñiga, Marcela Zúñiga, Miguel O'ryan, Emilio Santelices, Juan Pablo Torres, Magdalena Badal, Mirko Bozanic, Sebastián Cancino-Espinoza, Eduardo Lara, Ignasi Neira

INFORMS J. Appl. Anal., 2023

2022

The Social Divide of Social Distancing: Shelter-in-Place Behavior in Santiago During the Covid-19 Pandemic.

Aldo Carranza, Marcel Goic, Eduardo Lara, Marcelo Olivares, Gabriel Y. Weintraub, Julio Covarrubia, Cristian Escobedo, Natalia Jara, Leonardo J. Basso

Manag. Sci., 2022

2021

Retail in High Definition: Monitoring Customer Assistance Through Video Analytics.

Andrés Musalem, Marcelo Olivares, Ariel Schilkrut

Manuf. Serv. Oper. Manag., 2021

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.

Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli

Manuf. Serv. Oper. Manag., 2021

2020

OM Forum - A Review of Empirical Operations Management over the Last Two Decades.

Christian Terwiesch, Marcelo Olivares, Bradley R. Staats, Vishal Gaur

Manuf. Serv. Oper. Manag., 2020

Why Empirical Research Is Good for Operations Management, and What Is Good Empirical Operations Management?

Marshall L. Fisher, Marcelo Olivares, Bradley R. Staats

Manuf. Serv. Oper. Manag., 2020

2019

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships.

Gérard P. Cachon, Santiago Gallino, Marcelo Olivares

Manag. Sci., 2019

2015

ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes.

Song-Hee Kim, Carri W. Chan, Marcelo Olivares, Gabriel J. Escobar

Manag. Sci., 2015

2014

Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach.

Sang Won Kim, Marcelo Olivares, Gabriel Y. Weintraub

Manag. Sci., 2014

2013

Measuring the Effect of Queues on Customer Purchases.

Yina Lu, Andrés Musalem, Marcelo Olivares, Ariel Schilkrut

Manag. Sci., 2013

2012

Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction.

Marcelo Olivares, Gabriel Y. Weintraub, Rafael Epstein, Daniel Yung

Manag. Sci., 2012

2010

Structural Estimation of the Effect of Out-of-Stocks.

Andrés Musalem, Marcelo Olivares, Eric T. Bradlow, Christian Terwiesch, Daniel Corsten

Manag. Sci., 2010

Drivers of Finished-Goods Inventory in the U.S. Automobile Industry.

Gérard P. Cachon, Marcelo Olivares

Manag. Sci., 2010

2009

Competing Retailers and Inventory: An Empirical Investigation of General Motors' Dealerships in Isolated U.S. Markets.

Marcelo Olivares, Gérard P. Cachon

Manag. Sci., 2009

2008

Structural Estimation of the Newsvendor Model: An Application to Reserving Operating Room Time.

Marcelo Olivares, Christian Terwiesch, Lydia Cassorla

Manag. Sci., 2008