Luc Honore Petnji Yaya

According to our database, Luc Honore Petnji Yaya authored at least 5 papers between 2011 and 2015.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of six.

2015

Service quality assessment of public transport and the implication role of demographic characteristics.

Luc Honore Petnji Yaya, Mireia Frigola Fortià, Carme Saurina Canals, Frederic Marimon

Public Transp., 2015

2014

Can integration difficulties affect innovation and satisfaction?

Alexandra Simon, Luc Honore Petnji Yaya, Stanislav Karapetrovic, Martí Casadesús

Ind. Manag. Data Syst., 2014

2013

Can ISO 9001 improve service recovery?

Luc Honore Petnji Yaya, Frederic Marimon, Martí Casadesús

Ind. Manag. Data Syst., 2013

2012

Improving Innovation and Customer Satisfaction through Systems Integration.

Alexandra Simon, Luc Honore Petnji Yaya

Ind. Manag. Data Syst., 2012

2011

Customer's loyalty and perception of ISO 9001 in online banking.

Luc Honore Petnji Yaya, Frederic Marimon, Martí Casadesús

Ind. Manag. Data Syst., 2011