Lia Patrício

According to our database, Lia Patrício authored at least 13 papers between 2003 and 2020.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2020

Service Design for Business Process Reengineering.

Bianca Banica, Lia Patrício

Proceedings of the Exploring Service Science - 10th International Conference, 2020

2019

Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record.

Jorge Grenha Teixeira, Nelson Figueiredo de Pinho, Lia Patrício

Int. J. Medical Informatics, 2019

2018

Bringing Design Science Research to Service Design.

Jorge Grenha Teixeira, Lia Patrício, Tuure Tuunanen

Proceedings of the Exploring Service Science - 9th International Conference, 2018

2016

Designing Product Service Systems in the Context of Social Internet of Things.

Pazanee Carpanen, Lia Patrício, Bernardo Ribeiro

Proceedings of the Exploring Services Science - 7th International Conference, 2016

2013

Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service.

Jorge Grenha Teixeira, Lia Patrício, Ko-Hsun Huang, Leonel Nóbrega, Larry L. Constantine, Raymond P. Fisk

Proceedings of the Fifth International Conference on Service Science and Innovation, 2013

Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems.

Jorge Grenha Teixeira, Lia Patrício, Leonel Nóbrega, Larry L. Constantine, Raymond P. Fisk

Proceedings of the IEEE 15th International Conference on e-Health Networking, 2013

2011

Customer Experience Modeling: Designing Interactions for Service Systems.

Jorge Grenha Teixeira, Lia Patrício, Nuno Jardim Nunes, Leonel Nóbrega

Proceedings of the Human-Computer Interaction - INTERACT 2011, 2011

2010

Mobile service experiences: qualitative study with a broader perspective.

Teresa Sarmento, Lia Patrício

Proceedings of the 12th Conference on Human-Computer Interaction with Mobile Devices and Services, 2010

2009

Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank.

Lia Patrício, João Falcão e Cunha, Raymond P. Fisk

Requir. Eng., 2009

2004

Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements.

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha, Nuno Jardim Nunes

Proceedings of the 12th IEEE International Conference on Requirements Engineering (RE 2004), 2004

Designing interaction experiences for multi-platform service provision with essential use cases.

Lia Patrício, João Falcão e Cunha, Raymond P. Fisk, Nuno Jardim Nunes

Proceedings of the 9th International Conference on Intelligent User Interfaces, 2004

2003

Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking.

Lia Patrício, João Falcão e Cunha, Raymond P. Fisk, Oscar Pastor

Proceedings of the Web Engineering, International Conference, 2003

Addressing Marketing Requirements in User-Interface Design for Multiple Platforms.

Lia Patrício, João Falcão e Cunha, Raymond P. Fisk, Nuno Jardim Nunes

Proceedings of the Interactive Systems. Design, 2003