Larisa Shwartz

According to our database, Larisa Shwartz authored at least 93 papers between 2005 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of three.

2024

KubeTwin: A Digital Twin Framework for Kubernetes Deployments at Scale.

Davide Borsatti, Walter Cerroni, Luca Foschini, Genady Ya. Grabarnik, Lorenzo Manca, Filippo Poltronieri, Domenico Scotece, Larisa Shwartz, Cesare Stefanelli, Mauro Tortonesi, Mattia Zaccarini

IEEE Trans. Netw. Serv. Manag., August, 2024

KubePlaybook: A Repository of Ansible Playbooks for Kubernetes Auto-Remediation with LLMs.

Zakeya Namrud, Komal Sarda, Marin Litoiu, Larisa Shwartz, Ian Watts

Proceedings of the Companion of the 15th ACM/SPEC International Conference on Performance Engineering, 2024

Leveraging Large Language Models for the Auto-remediation of Microservice Applications: An Experimental Study.

Komal Sarda, Zakeya Namrud, Marin Litoiu, Larisa Shwartz, Ian Watts

Proceedings of the Companion Proceedings of the 32nd ACM International Conference on the Foundations of Software Engineering, 2024

TraceWeaver: Distributed Request Tracing for Microservices Without Application Modification.

Sachin Ashok, Vipul Harsh, Brighten Godfrey, Radhika Mittal, Srinivasan Parthasarathy, Larisa Shwartz

Proceedings of the ACM SIGCOMM 2024 Conference, 2024

TELKA: Twin-Enhanced Learning for Kubernetes Applications.

Mattia Zaccarini, Davide Borsatti, Walter Cerroni, Luca Foschini, Genady Ya. Grabarnik, Lorenzo Manca, Filippo Poltronieri, Domenico Scotece, Larisa Shwartz, Cesare Stefanelli, Mauro Tortonesi

Proceedings of the IEEE Symposium on Computers and Communications, 2024

Fault Localization Using Interventional Causal Learning for Cloud-Native Applications.

Saurabh Jha, Jesus Rios, Naoki Abe, Frank Bagehorn, Laura Shwartz

Proceedings of the 54th Annual IEEE/IFIP International Conference on Dependable Systems and Networks, 2024

Seed-Guided Fine-Grained Entity Typing in Science and Engineering Domains.

Yu Zhang, Yunyi Zhang, Yanzhen Shen, Yu Deng, Lucian Popa, Larisa Shwartz, ChengXiang Zhai, Jiawei Han

Proceedings of the Thirty-Eighth AAAI Conference on Artificial Intelligence, 2024

SAM: Subseries Augmentation-Based Meta-Learning for Generalizing AIOps Models in Multi-Cloud Migration.

Xi Yang, Paulito Palmes, Saurabh Jha, Bekir O. Turkkan, Gerard Vanloo, Frank Bagehorn, Chandra Narayanaswami, Larisa Shwartz, Naoki Abe, Yu Deng, Daby M. Sow

Proceedings of the 17th IEEE International Conference on Cloud Computing, 2024

2023

Modeling Digital Twins of Kubernetes-Based Applications.

Davide Borsatti, Walter Cerroni, Luca Foschini, Genady Ya. Grabarnik, Filippo Poltronieri, Domenico Scotece, Larisa Shwartz, Cesare Stefanelli, Mauro Tortonesi, Mattia Zaccarini

Proceedings of the IEEE Symposium on Computers and Communications, 2023

Exploring Large Language Models for Low-Resource IT Information Extraction.

Bhavya, Paulina Toro Isaza, Yu Deng, Michael Nidd, Amar Prakash Azad, Larisa Shwartz, ChengXiang Zhai

Proceedings of the IEEE International Conference on Data Mining, 2023

Characterization of Microservice Response Time in Kubernetes: A Mixture Density Network Approach.

Lorenzo Manca, Davide Borsatti, Filippo Poltronieri, Mattia Zaccarini, Domenico Scotece, Gianluca Davoli, Luca Foschini, Genady Ya. Grabarnik, Larisa Shwartz, Cesare Stefanelli, Mauro Tortonesi, Walter Cerroni

Proceedings of the 19th International Conference on Network and Service Management, 2023

Meta-learning Generalized AIOps Models for Multi-cloud Computer using Digital Twins.

Xi Yang, Saurabh Jha, Paulito Palmes, Bekir O. Turkkan, Gerard Vanloo, Chandra Narayanaswami, Larisa Shwartz

Proceedings of the 33rd Annual International Conference on Computer Science and Software Engineering, 2023

ADARMA Auto-Detection and Auto-Remediation of Microservice Anomalies by Leveraging Large Language Models.

Komal Sarda, Zakeya Namrud, Raphael Rouf, Harit Ahuja, Mohammadreza Rasolroveicy, Marin Litoiu, Larisa Shwartz, Ian Watts

Proceedings of the 33rd Annual International Conference on Computer Science and Software Engineering, 2023

Using Digital Twins for Software Change Risk Assessment Toward Proactive AIOps.

Luis F. Rivera, Norha M. Villegas, Gabriel Tamura, Hausi A. Müller, Ian Watts, Eric Erpenbach, Laura Shwartz, Xiaotong Liu

Proceedings of the 33rd Annual International Conference on Computer Science and Software Engineering, 2023

Proactive Continuous Operations using Large Language Models (LLMs) and AIOps.

Hausi A. Müller, Marin Litoiu, Luis F. Rivera, Mohammadreza Rasolroveicy, Norha M. Villegas, Gabriel Tamura, Ian Watts, Eric Erpenbach, Laura Shwartz

Proceedings of the 33rd Annual International Conference on Computer Science and Software Engineering, 2023

Using Simulation and DT to Improve Performance of Systems Operation Modeling.

Genady Ya. Grabarnik, Filippo Poltronieri, Mauro Tortonesi, Mattia Zaccarini, Larisa Shwartz

Proceedings of the 33rd Annual International Conference on Computer Science and Software Engineering, 2023

Fault Injection Based Interventional Causal Learning for Distributed Applications.

Qing Wang, Jesus Rios, Saurabh Jha, Karthikeyan Shanmugam, Frank Bagehorn, Xi Yang, Robert Filepp, Naoki Abe, Larisa Shwartz

Proceedings of the Thirty-Seventh AAAI Conference on Artificial Intelligence, 2023

2022

BDMaaS+: Business-Driven and Simulation-Based Optimization of IT Services in the Hybrid Cloud.

Walter Cerroni, Luca Foschini, Genady Ya. Grabarnik, Filippo Poltronieri, Larisa Shwartz, Cesare Stefanelli, Mauro Tortonesi

IEEE Trans. Netw. Serv. Manag., 2022

A fault injection platform for learning AIOps models.

Frank Bagehorn, Jesus Rios, Saurabh Jha, Robert Filepp, Larisa Shwartz, Naoki Abe, Xi Yang

Proceedings of the 37th IEEE/ACM International Conference on Automated Software Engineering, 2022

Improving Model Performance Using Metric-Guided Data Selection Framework.

Paulina Toro Isaza, Yu Deng, Michael Nidd, Amar Prakash Azad, Laura Shwartz

Proceedings of the IEEE International Conference on Big Data, 2022

Localizing and Explaining Faults in Microservices Using Distributed Tracing.

Jesus Rios, Saurabh Jha, Laura Shwartz

Proceedings of the IEEE 15th International Conference on Cloud Computing, 2022

2021

FIXME: Enhance Software Reliability with Hybrid Approaches in Cloud.

Jinho Hwang, Larisa Shwartz, Qing Wang, Raghav Batta, Harshit Kumar, Michael Nidd

Proceedings of the 43rd IEEE/ACM International Conference on Software Engineering: Software Engineering in Practice, 2021

Detecting Causal Structure on Cloud Application Microservices Using Granger Causality Models.

Qing Wang, Larisa Shwartz, Genady Ya. Grabarnik, Vijay Arya, Karthikeyan Shanmugam

Proceedings of the 14th IEEE International Conference on Cloud Computing, 2021

A system for proactive risk assessment of application changes in cloud operations.

Raghav Batta, Larisa Shwartz, Michael Nidd, Amar Prakash Azad, Harshit Kumar

Proceedings of the 14th IEEE International Conference on Cloud Computing, 2021

Causal Modeling based Fault Localization in Cloud Systems using Golden Signals.

Pooja Aggarwal, Seema Nagar, Ajay Gupta, Larisa Shwartz, Prateeti Mohapatra, Qing Wang, Amit M. Paradkar, Atri Mandal

Proceedings of the 14th IEEE International Conference on Cloud Computing, 2021

2019

An Integrated Framework for Mining Temporal Logs from Fluctuating Events.

Chunqiu Zeng, Liang Tang, Wubai Zhou, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

IEEE Trans. Serv. Comput., 2019

Online Interactive Collaborative Filtering Using Multi-Armed Bandit with Dependent Arms.

Qing Wang, Chunqiu Zeng, Wubai Zhou, Tao Li, S. S. Iyengar, Larisa Shwartz, Genady Ya. Grabarnik

IEEE Trans. Knowl. Data Eng., 2019

What-if Scenario Analysis for IT Services in Hybrid Cloud Environments with BDMaaS+.

Walter Cerroni, Luca Foschini, Genady Ya. Grabarnik, Larisa Shwartz, Mauro Tortonesi

Proceedings of the IFIP/IEEE International Symposium on Integrated Network Management, 2019

Leveraging AI in Service Automation Modeling: From Classical AI Through Deep Learning to Combination Models.

Qing Wang, Larisa Shwartz, Genady Ya. Grabarnik, Michael Nidd, Jinho Hwang

Proceedings of the Service-Oriented Computing - 17th International Conference, 2019

Towards Automated Planning for Enterprise Services: Opportunities and Challenges.

Maja Vukovic, Scott N. Gerard, Rick Hull, Michael Katz, Laura Shwartz, Shirin Sohrabi, Christian Muise, John J. Rofrano, Anup K. Kalia, Jinho Hwang, Yabin Dang, Jie Ma, Zhuoxuan Jiang

Proceedings of the Service-Oriented Computing - 17th International Conference, 2019

2018

Transforming the IT Services Lifecycle with AI Technologies

Kristof Kloeckner, John Davis, Nicholas C. Fuller, Giovanni Lanfranchi, Stefan Pappe, Amit M. Paradkar, Larisa Shwartz, Maheswaran Surendra, Dorothea Wiesmann

Springer Briefs in Computer Science, Springer, ISBN: 978-3-319-94047-2, 2018

Estimating Delay Times Between Cloud Datacenters: A Pragmatic Modeling Approach.

Walter Cerroni, Luca Foschini, Genady Ya. Grabarnik, Larisa Shwartz, Mauro Tortonesi

IEEE Commun. Lett., 2018

Building a cognitive platform for the managed IT services lifecycle.

Kristof Kloeckner, Constantin Adam, Nikos Anerousis, Naga Ayachitula, Muhammed Fatih Bulut, Gargi Dasgupta, Yu Deng, Yixin Diao, Nicholas C. Fuller, Sandeep Gopisetty, Milton Hernandez, Jinho Hwang, Pietro Iannucci, Anup K. Kalia, Giovanni Lanfranchi, David Lanyi, Heiko Ludwig, A. Mahamuni, Ruchi Mahindru, Fan Jing Meng, Hamid R. Motahari Nezhad, Karin Murthy, Taiga Nakamura, Amit M. Paradkar, Dennis A. Perpetua, Birgit Pfitzmann, Daniela Rosu, Larisa Shwartz, Zhong Su, Maheswaran Surendra, Shu Tao, Hagen Völzer, Maja Vukovic, Dorothea Wiesmann, S. Wozniak, Gary Wright, Jin Xiao, Sai Zeng

IBM J. Res. Dev., 2018

Opportunities and Challenges Towards Cognitive IT Service Management in Real World.

Fan Jing Meng, Jingmin Xu, Xiao Zhang, Lin Yang, Pengfei Chen, Yuan Wang, Xiaoxi Liu, Naga Ayachitula, Karin Murthy, Larisa Shwartz, George Galambos, Zhuo Su, Jun Zheng

Proceedings of the IEEE Symposium on Service-Oriented System Engineering, 2018

Online IT Ticket Automation Recommendation Using Hierarchical Multi-armed Bandit Algorithms.

Qing Wang, Tao Li, S. S. Iyengar, Larisa Shwartz, Genady Ya. Grabarnik

Proceedings of the 2018 SIAM International Conference on Data Mining, 2018

Multi-view feature selection for labeling noisy ticket data.

Wubai Zhou, Xiaolong Zhu, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

Proceedings of the 2018 IEEE/IFIP Network Operations and Management Symposium, 2018

CEA: A Service for Cognitive Event Automation.

Larisa Shwartz, Jinho Hwang, Hagen Völzer, Michael Nidd, Murilo Goncalves Aguiar, Marcos Vinicius Landivar Paraiso, Letusa Valero

Proceedings of the Service-Oriented Computing - ICSOC 2018 Workshops, 2018

Service Placement for Hybrid Clouds Environments based on Realistic Network Measurements.

Walter Cerroni, Luca Foschini, Genady Ya. Grabarnik, Larisa Shwartz, Mauro Tortonesi

Proceedings of the 14th International Conference on Network and Service Management, 2018

AISTAR: An Intelligent System for Online IT Ticket Automation Recommendation.

Qing Wang, Chunqiu Zeng, S. S. Iyengar, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

Proceedings of the IEEE International Conference on Big Data (IEEE BigData 2018), 2018

2017

Knowledge Guided Hierarchical Multi-Label Classification Over Ticket Data.

Chunqiu Zeng, Wubai Zhou, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

IEEE Trans. Netw. Serv. Manag., 2017

Building Automated Data Driven Systems for IT Service Management.

Yixin Diao, Larisa Shwartz

J. Netw. Syst. Manag., 2017

Online Interactive Collaborative Filtering Using Multi-Armed Bandit with Dependent Arms.

Qing Wang, Chunqiu Zeng, Wubai Zhou, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

CoRR, 2017

STAR: A System for Ticket Analysis and Resolution.

Wubai Zhou, Wei Xue, Ramesh Baral, Qing Wang, Chunqiu Zeng, Tao Li, Jian Xu, Zheng Liu, Larisa Shwartz, Genady Ya. Grabarnik

Proceedings of the 23rd ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Halifax, NS, Canada, August 13, 2017

Towards Open Smart Services Platform.

Hamid Reza Motahari-Nezhad, Larisa Shwartz

Proceedings of the 50th Hawaii International Conference on System Sciences, 2017

Constructing the Knowledge Base for Cognitive IT Service Management.

Qing Wang, Wubai Zhou, Chunqiu Zeng, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

Proceedings of the 2017 IEEE International Conference on Services Computing, 2017

2016

Resolution Recommendation for Event Tickets in Service Management.

Wubai Zhou, Liang Tang, Chunqiu Zeng, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

IEEE Trans. Netw. Serv. Manag., 2016

Towards establishing causality between change and incident.

Sinem Güven, Karin Murthy, Larisa Shwartz, Amit M. Paradkar

Proceedings of the 2016 IEEE/IFIP Network Operations and Management Symposium, 2016

Online inference for time-varying temporal dependency discovery from time series.

Chunqiu Zeng, Qing Wang, Wentao Wang, Tao Li, Larisa Shwartz

Proceedings of the 2016 IEEE International Conference on Big Data (IEEE BigData 2016), 2016

Data-driven cloud-based IT services performance forecasting.

Genady Ya. Grabarnik, Mauro Tortonesi, Larisa Shwartz

Proceedings of the 2016 IEEE International Conference on Big Data (IEEE BigData 2016), 2016

2015

Resolution recommendation for event tickets in service management.

Wubai Zhou, Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik

Proceedings of the IFIP/IEEE International Symposium on Integrated Network Management, 2015

Business-driven configuration of IT services in public and hybrid clouds based on performance forecasting.

Genady Ya. Grabarnik, Mauro Tortonesi, Larisa Shwartz

Proceedings of the IFIP/IEEE International Symposium on Integrated Network Management, 2015

BizMap: A framework for mapping business applications to IT infrastructure.

Joel W. Branch, Karin Murthy, Larisa Shwartz, Emi Olsson, Robert A. Larsen

Proceedings of the IFIP/IEEE International Symposium on Integrated Network Management, 2015

Recommending ticket resolution using feature adaptation.

Wubai Zhou, Tao Li, Larisa Shwartz, Genady Ya. Grabarnik

Proceedings of the 11th International Conference on Network and Service Management, 2015

Modeling service variability in complex service delivery operations.

Yixin Diao, Larisa Shwartz

Proceedings of the 11th International Conference on Network and Service Management, 2015

2014

Modeling the Impact of Service Level Agreements During Service Engagement.

Yixin Diao, Linh Lam, Larisa Shwartz, David M. Northcutt

IEEE Trans. Netw. Serv. Manag., 2014

Hierarchical multi-label classification over ticket data using contextual loss.

Chunqiu Zeng, Tao Li, Larisa Shwartz, Genady Grabarnik

Proceedings of the 2014 IEEE Network Operations and Management Symposium, 2014

Business-driven optimization of component placement for complex services in federated Clouds.

Genady Grabarnik, Larisa Shwartz, Mauro Tortonesi

Proceedings of the 2014 IEEE Network Operations and Management Symposium, 2014

Testing performance of IT service associates under variable load.

Genady Grabarnik, Yefim Haim Michlin, Larisa Shwartz

Proceedings of the 2014 IEEE Network Operations and Management Symposium, 2014

Predicting service delivery cost for non-standard service level agreements.

Yixin Diao, Linh Lam, Larisa Shwartz, David M. Northcutt

Proceedings of the 2014 IEEE Network Operations and Management Symposium, 2014

A framework for predicting service delivery efforts using IT infrastructure-to-incident correlation.

Joel W. Branch, Yixin Diao, Larisa Shwartz

Proceedings of the 2014 IEEE Network Operations and Management Symposium, 2014

Mining temporal lag from fluctuating events for correlation and root cause analysis.

Chunqiu Zeng, Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik

Proceedings of the 10th International Conference on Network and Service Management, 2014

2013

An integrated framework for optimizing automatic monitoring systems in large IT infrastructures.

Liang Tang, Tao Li, Larisa Shwartz, Florian Pinel, Genady Grabarnik

Proceedings of the 19th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, 2013

Recommending resolutions for problems identified by monitoring.

Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik

Proceedings of the 2013 IFIP/IEEE International Symposium on Integrated Network Management (IM 2013), 2013

Quality improvement and quantitative modeling - Using mashups for human error prevention.

Carlos Raniery Paula dos Santos, Lisandro Zambenedetti Granville, Larisa Shwartz, Nikos Anerousis, David Loewenstern

Proceedings of the 2013 IFIP/IEEE International Symposium on Integrated Network Management (IM 2013), 2013

Robustness of comparison sequential test for the piloting in Service Delivery.

Yefim Haim Michlin, Genady Grabarnik, Larisa Shwartz, Ofer Shaham

Proceedings of the 2013 IFIP/IEEE International Symposium on Integrated Network Management (IM 2013), 2013

Identifying missed monitoring alerts based on unstructured incident tickets.

Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik

Proceedings of the 9th International Conference on Network and Service Management, 2013

SLA impact modeling for service engagement.

Yixin Diao, Linh Lam, Larisa Shwartz, David M. Northcutt

Proceedings of the 9th International Conference on Network and Service Management, 2013

2012

Optimizing system monitoring configurations for non-actionable alerts.

Liang Tang, Tao Li, Florian Pinel, Larisa Shwartz, Genady Grabarnik

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

A learning feature engineering method for task assignment.

David Loewenstern, Florian Pinel, Larisa Shwartz, Maira Gatti, Ricardo Herrmann, Victor Cavalcante

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

Designing pilot for operational innovation in IT service delivery.

Genady Grabarnik, Yefim Haim Michlin, Larisa Shwartz

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

SUITS: How to make a global IT service provider sustainable?

Parijat Dube, Genady Grabarnik, Larisa Shwartz

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

Discovering lag intervals for temporal dependencies.

Liang Tang, Tao Li, Larisa Shwartz

Proceedings of the 18th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, 2012

Domain-Independent Data Validation and Content Assistance as a Service.

Maira Gatti, Ricardo Herrmann, David Loewenstern, Florian Pinel, Larisa Shwartz

Proceedings of the 2012 IEEE 19th International Conference on Web Services, 2012

A Learning Method for Improving Quality of Service Infrastructure Management in New Technical Support Groups.

David Loewenstern, Florian Pinel, Larisa Shwartz, Maira Gatti, Ricardo Herrmann

Proceedings of the Service-Oriented Computing - 10th International Conference, 2012

2011

Performance management and quantitative modeling of IT service processes using mashup patterns.

Carlos Raniery Paula dos Santos, Lisandro Zambenedetti Granville, Winnie Cheng, David Loewenstern, Larisa Shwartz, Nikos Anerousis

Proceedings of the 7th International Conference on Network and Service Management, 2011

2010

Quality of IT service delivery - Analysis and framework for human error prevention.

Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh

Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications, 2010

Image selection as a service for cloud computing environments.

Robert Filepp, Larisa Shwartz, Christopher Ward, Robert D. Kearney, Karen Cheng, Christopher C. Young, Yanal Ghosheh

Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications, 2010

Automating the delivery of IT Service Continuity Management through cloud service orchestration.

Markus Klems, Stefan Tai, Larisa Shwartz, Genady Grabarnik

Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010

Workload Migration into Clouds Challenges, Experiences, Opportunities.

Christopher Ward, N. Aravamudan, Kamal Bhattacharya, Karen Cheng, Robert Filepp, Robert D. Kearney, Brian Peterson, Larisa Shwartz, Christopher C. Young

Proceedings of the IEEE International Conference on Cloud Computing, 2010

2009

Toward transforming business continuity services.

Christopher Ward, Shimon Agassi, Kamal Bhattacharya, O. Biran, R. Cocchiara, M. E. Factor, C. T. Hayashi, T. Hochberg, B. Kearney, Jim Laredo, David Loewenstern, A. E. Rodecap, J. K. Skoog, Larisa Shwartz, M. Thompson, R. Thompson, Yaron Wolfsthal

IBM J. Res. Dev., 2009

Multi-tenant solution for IT service management: A quantitative study of benefits.

Larisa Shwartz, Yixin Diao, Genady Grabarnik

Proceedings of the Integrated Network Management, 2009

Towards an optimized model of incident ticket correlation.

Patricia Marcu, Genady Grabarnik, Laura Z. Luan, Daniela Rosu, Larisa Shwartz, Christopher Ward

Proceedings of the Integrated Network Management, 2009

Managing Faults in the Service Delivery Process of Service Provider Coalitions.

Patricia Marcu, Larisa Shwartz, Genady Grabarnik, David Loewenstern

Proceedings of the 2009 IEEE International Conference on Services Computing (SCC 2009), 2009

2008

Decomposition of IT service processes and alternative service identification using ontologies.

Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco

Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008

IT Service Management of Using Heterogeneous, Dynamically Alterable Configuration Item Lifecycles.

David Loewenstern, Larisa Shwartz

Proceedings of the ICEIS 2008, 2008

Dynamic management of outsourced service processes' QoS in a service provider - service supplier environment.

Genady Grabarnik, Heiko Ludwig, Larisa Shwartz

Proceedings of BDIM 2008, 2008

2007

A configuration management database architecture in support of IBM Service Management.

Hari Madduri, Shepherd S. B. Shi, Ron Baker, Naga Ayachitula, Laura Shwartz, Maheswaran Surendra, Carole Corley, Messaoud Benantar, Sushma Patel

IBM Syst. J., 2007

IT Service Provider's Multi-Customer and Multi-Tenant Environments.

Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger

Proceedings of the 9th IEEE International Conference on E-Commerce Technology (CEC 2007) / 4th IEEE International Conference on Enterprise Computing, 2007

Management of Service Process QoS in a Service Provider - Service Supplier Environment.

Genady Grabarnik, Heiko Ludwig, Larisa Shwartz

Proceedings of the 9th IEEE International Conference on E-Commerce Technology (CEC 2007) / 4th IEEE International Conference on Enterprise Computing, 2007

Service Provider Considerations for IT Service Management.

Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger

Proceedings of the Integrated Network Management, 2007

IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.

Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward

Proceedings of the 2007 IEEE International Conference on Services Computing (SCC 2007), 2007

2005

On weak convergence of iterates in quantum Lp-spaces (p≥1).

Genady Grabarnik, Alexander A. Katz, Laura Shwartz

Int. J. Math. Math. Sci., 2005

Collaborative End-Point Service Modulation System (COSMOS).

Naga Ayachitula, Shu-Ping Chang, Larisa Shwartz, Maheswaran Surendra

Proceedings of the Web Information Systems Engineering, 2005