L. Scott Baggett

According to our database, L. Scott Baggett authored at least 1 paper in 2009.

Collaborative distances:

• Dijkstra number of seven.
• Erdős number of seven.

2009

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers.

Shannon W. Anderson, L. Scott Baggett, Sally K. Widener

Manuf. Serv. Oper. Manag., 2009