Knut Kvale

According to our database, Knut Kvale authored at least 17 papers between 1990 and 2023.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2023

A character-based analysis of impacts of dialects on end-to-end Norwegian ASR.

Phoebe Parsons, Knut Kvale, Torbjørn Svendsen, Giampiero Salvi

Proceedings of the 24th Nordic Conference on Computational Linguistics, 2023

2021

How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements?

Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale

Proceedings of the Industry Forum at BPM 2021 co-located with 19th International Conference on Business Process Management (BPM 2021), 2021

2020

Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?

Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad

Proceedings of the Chatbot Research and Design - 4th International Workshop, 2020

2019

Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues.

Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad

Proceedings of the Chatbot Research and Design - Third International Workshop, 2019

2016

Design Feedback From Users Through an Online Social Platform: Benefits and Limitations.

Asbjørn Følstad, Ida Maria Haugstveit, Knut Kvale, Amela Karahasanovic

Interact. Comput., 2016

2014

Customer support as a source of usability insight: why users call support after visiting self-service websites.

Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit

Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, 2014

2008

How do the elderly talk to a natural language call routing system?

Knut Kvale, Ragnhild Halvorsrud

Proceedings of the 9th Annual Conference of the International Speech Communication Association, 2008

2006

KUNSTI - Knowledge Generation for Norwegian Language Technology.

Bente Maegaard, Jens Erik Fenstad, Lars Ahrenberg, Knut Kvale, Katarina Heimann Mühlenbock, Bernt-Erik Heid

Proceedings of the Fifth International Conference on Language Resources and Evaluation, 2006

2005

A speech centric mobile multimodal service useful for dyslectics and aphasics.

Knut Kvale, Narada D. Warakagoda

Proceedings of the 9th European Conference on Speech Communication and Technology, 2005

1998

Dialect maps and dialect research; useful tools for automatic speech recognition?

Arne Kjell Foldvik, Knut Kvale

Proceedings of the 5th International Conference on Spoken Language Processing, Incorporating The 7th Australian International Speech Science and Technology Conference, Sydney Convention Centre, Sydney, Australia, 30th November, 1998

1997

"four-and-twenty, twenty-four". what's in a number?

Knut Kvale, Arne Kjell Foldvik

Proceedings of the Fifth European Conference on Speech Communication and Technology, 1997

Improved automatic recognition of Norwegian natural numbers by incorporating phonetic knowledge.

Knut Kvale, Ingunn Amdal

Proceedings of the 1997 IEEE International Conference on Acoustics, 1997

1996

Norwegian numerals: a challenge to automatic speech recognition.

Knut Kvale

Proceedings of the 4th International Conference on Spoken Language Processing, 1996

1995

EUROM - a spoken language resource for the EU - the SAM projects.

Dominic S. F. Chan, Adrian Fourcin, Dafydd Gibbon, Björn Granström, Mark A. Huckvale, George Kokkinakis, Knut Kvale, Lori Lamel, Børge Lindberg, Asunción Moreno, Jiannis Mouropoulos, Francesco Senia, Isabel Trancoso, Corin 't Veld, Jerome Zeiliger

Proceedings of the Fourth European Conference on Speech Communication and Technology, 1995

1994

On the connection between manual segmentation conventions and "errors" made by automatic segmentation.

Knut Kvale

Proceedings of the 3rd International Conference on Spoken Language Processing, 1994

1992

The multifarious r-sound.

Knut Kvale, Arne Kjell Foldvik

Proceedings of the Second International Conference on Spoken Language Processing, 1992

1990

Automatic alignment of phonemic labels with continuous speech.

Torbjørn Svendsen, Knut Kvale

Proceedings of the First International Conference on Spoken Language Processing, 1990