João F. Proença
Orcid: 0000-0003-3794-901X
According to our database1,
João F. Proença
authored at least 5 papers
between 2010 and 2021.
Collaborative distances:
Collaborative distances:
Timeline
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2020
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Book In proceedings Article PhD thesis Dataset OtherLinks
On csauthors.net:
Bibliography
2021
Proceedings of the Digital Economy. Emerging Technologies and Business Innovation, 2021
2020
The Role of Error Management Culture and Leadership on Failures and Recovery in Services.
Proceedings of the Exploring Service Science - 10th International Conference, 2020
2015
Proceedings of the Exploring Services Science - 6th International Conference, 2015
2014
The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers.
Proceedings of the 47th Hawaii International Conference on System Sciences, 2014
2010
Inf. Syst. E Bus. Manag., 2010