Jiandong Lu
Orcid: 0000-0001-7815-8359
According to our database1,
Jiandong Lu
authored at least 9 papers
between 2020 and 2024.
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Bibliography
2024
Inf. Technol. People, 2024
Leveraging digital technology to improve self-efficacy in response to public health crises.
Inf. Manag., 2024
The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity.
Decis. Support Syst., 2024
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity.
Decis. Support Syst., 2024
2023
Decis. Support Syst., July, 2023
2022
Bright-side and Dark-side Effects of Gamification on Consumers' Adoption of Gamified Recommendation.
Proceedings of the 26th Pacific Asia Conference on Information Systems, 2022
2021
Antecedents and mediating role of IT service climate in IT service quality: A mixed methods study.
Int. J. Inf. Manag., 2021
Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis.
Inf. Manag., 2021
2020
An extended best-worst multi-criteria decision-making method by belief functions and its applications in hospital service evaluation.
Comput. Ind. Eng., 2020