Jacki O'Neill

According to our database, Jacki O'Neill authored at least 67 papers between 1999 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2024

Beyond Metrics: Evaluating LLMs' Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios.

Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill

CoRR, 2024

Towards Measuring and Modeling "Culture" in LLMs: A Survey.

Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, Monojit Choudhury

CoRR, 2024

Towards Measuring and Modeling "Culture" in LLMs: A Survey.

Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, Monojit Choudhury

Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing, 2024

2023

Afrocentric Collaborative Care: Supporting Context Specific Digital Health and Care.

Oritsetimeyin Arueyingho, Nicola J. Bidwell, Anicia Peters, Jacki O'Neill, Oussama Metatla, Amid Ayobi, Makuochi Samuel Nkwo, Damiete Onyema Lawrence, Rockefeller Zimba, Hadiza Ismaila, Hilda Owii, Abiola Saka

Proceedings of the Computer Supported Cooperative Work and Social Computing, 2023

Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis.

Najeeb Gambo Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth A. Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill

Proceedings of the 4th African Human Computer Interaction Conference, 2023

2022

"It's only when somebody says a tool worked for them that I believe it will work for me": Socio-tecture as a lens for Digital Transformation.

Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel C. Maina, Jacki O'Neill

Proc. ACM Hum. Comput. Interact., 2022

Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand Economy.

Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill

Comput. Support. Cooperative Work., 2022

Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums.

Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Jacki O'Neill, Millicent Ochieng, Kagonya Awori, Keshet Ronen

Proceedings of the Thirteenth Language Resources and Evaluation Conference, 2022

Global Readiness of Language Technology for Healthcare: What Would It Take to Combat the Next Pandemic?

Ishani Mondal, Kabir Ahuja, Mohit Jain, Jacki O'Neill, Kalika Bali, Monojit Choudhury

Proceedings of the 29th International Conference on Computational Linguistics, 2022

Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South.

Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark J. Perry, Samia Ibtasam, Suleman Shahid, Beni Chugh, David Sullivan, Heloisa Candello, James Pomeroy, Rajat Jain, Robert Dowd, Matt J. Roach, Matt Jones

Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022

2020

The Unbearable Modernity of Mobile Money.

Ishita Ghosh, Jacki O'Neill

Comput. Support. Cooperative Work., 2020

Please Call the Specialism: Using WeChat to Support Patient Care in China.

Ding Wang, Santosh D. Kale, Jacki O'Neill

Proceedings of the CHI '20: CHI Conference on Human Factors in Computing Systems, 2020

Making Chat at Home in the Hospital: Exploring Chat Use by Nurses.

Naveena Karusala, Ding Wang, Jacki O'Neill

Proceedings of the CHI '20: CHI Conference on Human Factors in Computing Systems, 2020

2019

Rethinking MOOCs: The Promises for Better Education in India.

David Nemer, Jacki O'Neill

Int. J. Inf. Commun. Technol. Hum. Dev., 2019

Rethinking Financial Inclusion: from Access to Autonomy.

Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill

Comput. Support. Cooperative Work., 2019

Designing a financial management smartphone app for users with mixed literacies.

Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill

Proceedings of the Tenth International Conference on Information and Communication Technologies and Development, 2019

Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya.

Moira McGregor, Nicola J. Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

2018

Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting.

Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill

Proc. ACM Hum. Comput. Interact., 2018

'We can go anywhere': Understanding Independence through a Case Study of Ride-hailing Use by People with Visual Impairments in metropolitan India.

Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal, Sile O'Modhrain, Tiffany C. Veinot, Robin Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill

Proc. ACM Hum. Comput. Interact., 2018

Solidarity Across Borders: Navigating Intersections Towards Equity and Inclusion.

Michaelanne Dye, Neha Kumar, Ari Schlesinger, Marisol Wong-Villacres, Morgan G. Ames, Rajesh Veeraraghavan, Jacki O'Neill, Joyojeet Pal, Mary L. Gray

Proceedings of the Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2018

Prayana: Intermediated Financial Management in Resource-Constrained Settings.

Apurv Mehra, Udayan Tandon, Sambhav Satija, Jacki O'Neill

Proceedings of the Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018

Prayana: Intermediated Financial Management in Resource-Constrained Settings.

Apurv Mehra, Srihari H. Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill

Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, 2018

2017

Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment.

Jacki O'Neill, Anupama Dhareshwar, Srihari H. Muralidhar

Comput. Support. Cooperative Work., 2017

How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians.

Indrani Medhi-Thies, Nandita Menon, Sneha Magapu, Manisha Subramony, Jacki O'Neill

Proceedings of the Human-Computer Interaction - INTERACT 2017, 2017

Prayana: A Journey Towards Financial Inclusion.

Apurv Mehra, Sambhav Satija, Jacki O'Neill

Proceedings of the Ninth International Conference on Information and Communication Technologies and Development, 2017

2016

Turking in a Global Labour Market.

David B. Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan

Comput. Support. Cooperative Work., 2016

The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore.

Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique

Proceedings of the Eighth International Conference on Information and Communication Technologies and Development, 2016

ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis.

M. Marathe, Jacki O'Neill, Paromita Pain, William Thies

Proceedings of the Eighth International Conference on Information and Communication Technologies and Development, 2016

Design Illustrations to Make Adoption of Ola Technology More Beneficial for Indian Auto-Rickshaw Drivers.

Himanshu Zade, Jacki O'Neill

Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing, 2016

Algorithms at Work: Empirical Diversity, Analytic Vocabularies, Design Implications.

Susann Wagenknecht, Min Kyung Lee, Caitlin Lustig, Jacki O'Neill, Himanshu Zade

Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing, 2016

Does the Sharing Economy do any Good?

Tawanna R. Dillahunt, Airi Lampinen, Jacki O'Neill, Loren G. Terveen, Cory Kendrick

Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing, 2016

Peer-to-peer in the Workplace: A View from the Road.

Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari H. Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill

Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016

Sociality, Tempo & Flow: Learning from Namibian Ridesharing.

Joseph Kasera, Jacki O'Neill, Nicola J. Bidwell

Proceedings of the First African Conference on Human Computer Interaction, 2016

2015

Source Effects in Online Education.

Nakull Gupta, Jacki O'Neill, Andrew Cross, Edward Cutrell, William Thies

Proceedings of the Second ACM Conference on Learning @ Scale, 2015

Blended Learning in Indian Colleges with Massively Empowered Classroom.

Edward Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Nakull Gupta, Viraj Kumar, William Thies

Proceedings of the Second ACM Conference on Learning @ Scale, 2015

Revisiting CGNet Swara and its impact in rural India.

M. Marathe, Jacki O'Neill, Paromita Pain, William Thies

Proceedings of the Seventh International Conference on Information and Communication Technologies and Development, 2015

KrishiPustak: A Social Networking System for Low-Literate Farmers.

Nakull Gupta, Indrani Medhi-Thies, Pedro Ferreira, Jacki O'Neill, Edward Cutrell

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, 2015

2014

Turk-Life in India.

Neha Gupta, David B. Martin, Benjamin V. Hanrahan, Jacki O'Neill

Proceedings of the 18th International Conference on Supporting Group Work, Sanibel Island, FL, USA, November 09, 2014

Being a turker.

David B. Martin, Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta

Proceedings of the Computer Supported Cooperative Work, 2014

Ethnography in Parallel.

Rinku Gajera, Jacki O'Neill

Proceedings of the 11th International Conference on the Design of Cooperative Systems, 2014

2013

Relationship-Based Business Process Crowdsourcing?

Jacki O'Neill, David B. Martin

Proceedings of the Human-Computer Interaction - INTERACT 2013, 2013

Form digitization in BPO: from outsourcing to crowdsourcing?

Jacki O'Neill, Shourya Roy, Antonietta Grasso, David B. Martin

Proceedings of the 2013 ACM SIGCHI Conference on Human Factors in Computing Systems, 2013

2011

Mixed reality for supporting office devices troubleshooting.

Frédéric Roulland, Stefania Castellani, Pascal Valobra, Victor Ciriza, Jacki O'Neill, Ye Deng

Proceedings of the IEEE Virtual Reality Conference, 2011

From ethnographic study to mixed reality: a remote collaborative troubleshooting system.

Jacki O'Neill, Stefania Castellani, Frédéric Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai

Proceedings of the 2011 ACM Conference on Computer Supported Cooperative Work, 2011

When a little knowledge isn't a dangerous thing.

Jacki O'Neill, David B. Martin, Tommaso Colombino, Antonietta Grasso

Proceedings of the International Conference on Human Factors in Computing Systems, 2011

The times they are a-changin': mobile payments in india.

Deepti Kumar, David B. Martin, Jacki O'Neill

Proceedings of the International Conference on Human Factors in Computing Systems, 2011

2010

A new tangible user interface for machine learning document review.

Caroline Privault, Jacki O'Neill, Victor Ciriza, Jean-Michel Renders

Artif. Intell. Law, 2010

Event Extraction for Legal Case Building and Reasoning.

Nikolaos Lagos, Frédérique Segond, Stefania Castellani, Jacki O'Neill

Proceedings of the Intelligent Information Processing V, 2010

2009

Designing Technology as an Embedded Resource for Troubleshooting.

Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frédéric Roulland

Comput. Support. Cooperative Work., 2009

Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work.

Monika Büscher, Jacki O'Neill, John Rooksby

Comput. Support. Cooperative Work., 2009

Query Suggestion for On-Device Troubleshooting.

Frédéric Roulland, Stefania Castellani, Ye Deng, Antonietta Grasso, Jacki O'Neill

Proceedings of the Human-Computer Interaction, 2009

'Talking about (my) Generation': Creativity, Practice, Technology & Talk.

David B. Martin, Jacki O'Neill, Dave W. Randall

Proceedings of the Eleventh European Conference on Computer Supported Cooperative Work, 2009

2008

Colour management is a socio-technical problem.

Jacki O'Neill, David B. Martin, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski

Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, 2008

'Colour, it's just a constant problem': an examination of practice, infrastructure and workflow in colour printing.

David B. Martin, Jacki O'Neill, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski

Proceedings of the 8th International Conference on Designing Cooperative Systems, 2008

Aesthetics, digital technology and collaboration.

Tommaso Colombino, Antonietta Grasso, David B. Martin, Jacki O'Neill, John Bowers

Proceedings of the 22nd British HCI Group Annual Conference on HCI 2008: People and Computers XXII: Culture, Creativity, Interaction, 2008

2007

How Can I Help You? Call Centres, Classification Work and Coordination.

David B. Martin, Jacki O'Neill, David Randall, Mark Rouncefield

Comput. Support. Cooperative Work., 2007

Asymmetrical collaboration in print shop-customer relationships.

Jacki O'Neill, David B. Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey J. Woolfe

Proceedings of the Tenth European Conference on Computer Supported Cooperative Work, 2007

Query Reformulation and Refinement Using NLP-Based Sentence Clustering.

Frédéric Roulland, Aaron N. Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill

Proceedings of the Advances in Information Retrieval, 2007

2006

The practical indispensability of articulation work to immediate and remote help-giving.

Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso

Proceedings of the 2006 ACM Conference on Computer Supported Cooperative Work, 2006

2005

Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case.

Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Peter Tolmie

Proceedings of the 7th IEEE International Conference on E-Commerce Technology Workshops (CEC 2005 Workshops), 2005

Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design.

Jacki O'Neill, Antonietta Grasso, Stefania Castellani, Peter Tolmie

Proceedings of the Human-Computer Interaction, 2005

Timing in the art of integration: 'that's how the bastille got stormed'.

David B. Martin, Mark Rouncefield, Jacki O'Neill, Mark Hartswood, David Randall

Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work, 2005

Representations Can Be Good Enough.

Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie

Proceedings of the Ninth European Conference on Computer Supported Cooperative Work, 2005

2003

Text chat in action.

Jacki O'Neill, David B. Martin

Proceedings of the 2003 International ACM SIGGROUP Conference on Supporting Group Work, 2003

2002

An investigation into the support of on-line distributed event-based networking : ethnomethodological analysis and requirements elicitation.

Jacki O'Neill

PhD thesis, 2002

Working hard in the 'office': an ethnomethodological study of on-line workshops.

Jacki O'Neill, David B. Martin, Hasan Al-Matrouk, David Wastell

Proceedings of the Conference on Computer Support for Collaborative Learning: Foundations for a CSCL Community, 2002

1999

Pushing All The Right Buttons: Lessons From Two Case Studies of Touch-screen Kiosks.

David B. Martin, Jacki O'Neill, Richard Varey, David Wastell

Proceedings of the Human-Computer Interaction INTERACT '99: IFIP TC13 International Conference on Human-Computer Interaction, 1999