Huai-Tzu Cheng

According to our database, Huai-Tzu Cheng authored at least 2 papers between 2021 and 2023.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2023

The Value of Social Media Customer Support During the Pandemic.

Huai-Tzu Cheng, Yang Pan, Rudy Hirschheim

Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

2021

I'm Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives.

Huai-Tzu Cheng, Yang Pan

Proceedings of the 54th Hawaii International Conference on System Sciences, 2021