Hua Fan

Orcid: 0000-0001-7731-7207

Affiliations:

Shanghai International Studies University, School of Business and Management, China

According to our database¹, Hua Fan authored at least 2 papers between 2021 and 2022.

Collaborative distances:

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2022

How does (im)balanced acceptance of robots between customers and frontline employees affect hotels' service quality?

[BibT_eX]

[DOI]

Comput. Hum. Behav., 2022

2021

Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis.

[BibT_eX]

[DOI]

J. Theor. Appl. Electron. Commer. Res., 2021