Heloisa Candello

According to our database, Heloisa Candello authored at least 61 papers between 2009 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2024

Working with Trouble and Failures in Conversation between Humans and Robots (WTF 2023) & Is CUI Design Ready Yet?

Frank Förster, Marta Romeo, Patrick Holthaus, Maria Jose Galvez Trigo, Joel E. Fischer, Birthe Nesset, Christian Dondrup, Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Heloisa Candello, Raina Langevin

CoRR, 2024

Designing multi-model conversational AI financial systems: understanding sensitive values of women entrepreneurs in Brazil.

Heloisa Candello, Gabriel Meneguelli Soella, Leandro Nascimento

Proceedings of the 2024 ACM International Conference on Interactive Media Experiences, 2024

EduCUI: The First International Workshop for Conversational User Interfaces in Education.

Justin Edwards, Adelson de Araujo, Smit Desai, Jan de Wit, Heloisa Candello, Daniel J. Rough, Leigh Clark, Anni-Sofia Roberts, Benjamin R. Cowan

Proceedings of the ACM Conversational User Interfaces 2024, 2024

Fostering Latin American-Centric CSCW Research and Practice.

Francisco J. Gutierrez, Laura S. Gaytán-Lugo, Gustavo López, Heloisa Candello, Adriana S. Vivacqua, Marisol Wong-Villacres, Carla F. Griggio, Luís A. Castro, Saiph Savage, Claudia López, Cleidson R. B. de Souza

Proceedings of the Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing, 2024

CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment.

Smit Desai, Christina Ziying Wei, Jaisie Sin, Mateusz Dubiel, Nima Zargham, Shashank Ahire, Martin Porcheron, Anastasia Kuzminykh, Minha Lee, Heloisa Candello, Joel E. Fischer, Cosmin Munteanu, Benjamin R. Cowan

Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, 2024

2023

Introduction to this special issue: guiding the conversation: new theory and design perspectives for conversational user interfaces.

Benjamin R. Cowan, Leigh Clark, Heloisa Candello, Janice Y. Tsai

Hum. Comput. Interact., July, 2023

Interactional Co-Creativity of Human and AI in Analogy-Based Design.

Michael J. Muller, Heloisa Candello, Justin D. Weisz

Proceedings of the 14th International Conference on Computational Creativity, 2023

Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development.

Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Joel E. Fischer, Heloisa Candello, Raina Langevin

Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

What's The Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface Design.

Christine Murad, Heloisa Candello, Cosmin Munteanu

Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

"This means nothing to me": Building credibility in conversational systems.

Heloisa Candello, Gabriel Meneguelli Soella, Cassia Sampaio Sanctos, Marcelo Carpinette Grave, Adinan Alves de Brito Filho

Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

Community-driven AI: Empowering people through responsible data-driven decision-making.

Ruyuan Wan, Adriana Alvarado Garcia, Devansh Saxena, Catalina Vajiac, Anna Kawakami, Logan Stapleton, Haiyi Zhu, Kenneth Holstein, Heloisa Candello, Karla A. Badillo-Urquiola

Proceedings of the Computer Supported Cooperative Work and Social Computing, 2023

[email protected]: Inclusive Design of CUIs Across Modalities and Mobilities.

Jaisie Sin, Heloisa Candello, Leigh Clark, Benjamin R. Cowan, Minha Lee, Cosmin Munteanu, Martin Porcheron, Sarah Theres Völkel, Stacy M. Branham, Robin N. Brewer, Ana Paula Chaves, Razan Jaber, Amanda Lazar

Proceedings of the Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems, 2023

2022

Unveiling Practices of Customer Service Content Curators of Conversational Agents.

Heloisa Candello, Claudio S. Pinhanez, Michael J. Muller, Mairieli Wessel

Proc. ACM Hum. Comput. Interact., 2022

A User Interface with Taxonomy Features for Content Curators of Chatbots.

Mauro Pichiliani, Heloisa Candello, Claudio S. Pinhanez, Julio Nogima, Sara Vidon, Melina Alberio Guerra, Maíra de Bayser

Proceedings of the HCI International 2022 Posters, 2022

How can AI leverage alternative criteria and suggest a better way to measure credit worthiness and economic growth?

Heloisa Candello, Marcelo Grave, Emilio Brazil, Marina Ito, Adinan Alves de Brito Filho, Rogério de Paula

Proceedings of the CUI 2022: 4th Conference on Conversational User Interfaces, Glasgow, United Kingdom, July 26, 2022

Ethics of Conversational User Interfaces.

Minha Lee, Jaisie Sin, Guy Laban, Matthias Kraus, Leigh Clark, Martin Porcheron, Benjamin R. Cowan, Asbjørn Følstad, Cosmin Munteanu, Heloisa Candello

Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022

Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South.

Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark J. Perry, Samia Ibtasam, Suleman Shahid, Beni Chugh, David Sullivan, Heloisa Candello, James Pomeroy, Rajat Jain, Robert Dowd, Matt J. Roach, Matt Jones

Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022

'SIGuiendo' Each Other Steps.

Heloisa Candello, Adriana S. Vivacqua, Pedro Reynolds-Cuéllar, Marisol Wong-Villacres, Laura Sanely Gaytán-Lugo, Adriana Alvarado Garcia

Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022

2021

Teaching Conversational Robots in a Museum Exhibition with Interactive Surfaces.

Heloisa Candello, Mauro Carlos Pichiliani, Claudio Santos Pinhanez

Proceedings of the ISS '21: Interactive Surfaces and Spaces, Łódź, Poland, November 14, 2021

[email protected]: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions.

Philip R. Doyle, Daniel John Rough, Justin Edwards, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Stephan Schlögl, María Inés Torres, Cosmin Munteanu, Christine Murad, Jaisie Sin, Minha Lee, Matthew Peter Aylett, Heloisa Candello

Proceedings of the IUI '21: 26th International Conference on Intelligent User Interfaces, 2021

Making Conversational Robots Learn from Children in a Collaborative Museum Exhibition.

Heloisa Candello, Mauro Pichiliani, Claudio S. Pinhanez

Proceedings of the Companion Publication of the 2021 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2021

Integrating Machine Learning Data with Symbolic Knowledge from Collaboration Practices of Curators to Improve Conversational Systems.

Claudio Santos Pinhanez, Heloisa Candello, Paulo Rodrigo Cavalin, Mauro Carlos Pichiliani, Ana Paula Appel, Victor Henrique Alves Ribeiro, Julio Nogima, Maíra Gatti de Bayser, Melina Alberio Guerra, Henrique Ferreira, Gabriel Louzada Malfatti

Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021

Let's Talk About CUIs: Putting Conversational User Interface Design Into Practice.

Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Heloisa Candello, Stephan Schlögl, Matthew P. Aylett, Jaisie Sin, Robert J. Moore, Grace Hughes, Andrew Ku

Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Conversational Systems.

Claudio S. Pinhanez, Paulo Rodrigo Cavalin, Victor Henrique Alves Ribeiro, Ana Paula Appel, Heloisa Candello, Julio Nogima, Mauro Pichiliani, Melina Alberio Guerra, Maíra de Bayser, Gabriel Louzada Malfatti, Henrique Ferreira

Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing, 2021

2020

Understanding and improving SIGCHI's volunteer experience.

Rojin Vishkaie, Monica Pereira, Mark J. Perry, George E. Raptis, Heloisa Candello, Ceara Byrne

Interactions, 2020

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Neuro-Symbolic Algorithms.

Claudio S. Pinhanez, Paulo R. Cavalin, Victor Henrique Alves Ribeiro, Heloisa Candello, Julio Nogima, Ana Paula Appel, Mauro Pichiliani, Maíra Gatti de Bayser, Melina Alberio Guerra, Henrique Ferreira, Gabriel Louzada Malfatti

CoRR, 2020

CUI: Conversational User Interfaces: A Workshop on New Theoretical and Methodological Perspectives for Researching Speech-based Conversational Interactions.

Cosmin Munteanu, Leigh Clark, Benjamin R. Cowan, Stephan Schlögl, María Inés Torres, Justin Edwards, Christine Murad, Matthew P. Aylett, Martin Porcheron, Heloisa Candello, Philip R. Doyle, Jaisie Sin

Proceedings of the IUI '20: 25th International Conference on Intelligent User Interfaces, 2020

Comparing users' perception of different chatbot interaction paradigms: a case study.

Francisco A. M. Valério, Tatiane G. Guimarães, Raquel O. Prates, Heloisa Candello

Proceedings of the IHC '20: XIX Brazilian Symposium on Human Factors in Computing Systems, 2020

Understanding How Visitors Interact with Voice-Based Conversational Systems.

Heloisa Candello, Fabrício Barth, Eduardo Carvalho, Ruy Alves Guimarães Cotia

Proceedings of the Design, User Experience, and Usability. Design for Contemporary Interactive Environments, 2020

Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems.

Heloisa Candello, Mairieli Santos Wessel, Claudio S. Pinhanez

Proceedings of the 2nd Conference on Conversational User Interfaces, 2020

Intentions, Meanings, and Whys: Designing Content for Voice-based Conversational Museum Guides.

Fabrício Barth, Heloisa Candello, Paulo R. Cavalin, Claudio S. Pinhanez

Proceedings of the 2nd Conference on Conversational User Interfaces, 2020

Decolonizing Learning Spaces for Sociotechnical Research and Design.

Marisol Wong-Villacres, Adriana Alvarado Garcia, Juan F. Maestre, Pedro Reynolds-Cuéllar, Heloisa Candello, Marilyn Iriarte, Carl DiSalvo

Proceedings of the Companion Publication of the 2020 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2020

CUI@CSCW: Collaborating through Conversational User Interfaces.

Martin Porcheron, Leigh Clark, Matt Jones, Heloisa Candello, Benjamin R. Cowan, Christine Murad, Jaisie Sin, Matthew P. Aylett, Minha Lee, Cosmin Munteanu, Joel E. Fischer, Philip R. Doyle, Jofish Kaye

Proceedings of the Companion Publication of the 2020 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2020

Design Thinking in Software Requirements: What Techniques to Use? A Proposal for a Recommendation Tool.

Rafael Parizi, Marina Moreira da Silva, Igor Couto, Kendra Trindade, Matheus Plautz, Sabrina Marczak, Tayana Conte, Heloisa Candello

Proceedings of the XXIII Iberoamerican Conference on Software Engineering, 2020

CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community.

Heloisa Candello, Cosmin Munteanu, Leigh Clark, Jaisie Sin, María Inés Torres, Martin Porcheron, Chelsea M. Myers, Benjamin R. Cowan, Joel E. Fischer, Stephan Schlögl, Christine Murad, Stuart Reeves

Proceedings of the Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, 2020

Co-designing a conversational interactive exhibit for children.

Heloisa Candello, Mauro Pichiliani, Claudio S. Pinhanez, Sara Vidon, Mairieli Santos Wessel

Proceedings of the Extended Abstracts Proceedings of the 19th ACM International Conference on Interaction Design and Children, 2020

2019

Teaching Robots to Act and Converse in Physical Spaces: Participatory Design Fictions with Museum Guides.

Heloisa Candello, Mauro Pichiliani, Mairieli Santos Wessel, Claudio S. Pinhanez, Michael J. Muller

Proceedings of the Halfway to the Future Symposium 2019, 2019

Can direct address affect user engagement with chatbots embodied in physical spaces?

Heloisa Candello, Claudio S. Pinhanez, Mauro Pichiliani, Marisa Vasconcelos, Haylla Conde

Proceedings of the 1st International Conference on Conversational User Interfaces, 2019

The Effect of Audiences on the User Experience with Conversational Interfaces in Physical Spaces.

Heloisa Candello, Claudio S. Pinhanez, Mauro Pichiliani, Paulo R. Cavalin, Flavio V. D. de Figueiredo, Marisa Vasconcelos, Haylla Do Carmo

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

2018

Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice.

Heloisa Candello, Claudio S. Pinhanez

Proceedings of the Studies in Conversational UX Design, 2018

Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents.

Claudio S. Pinhanez, Heloisa Candello, Mauro Carlos Pichiliani, Marisa Vasconcelos, Melina Alberio Guerra, Maíra Gatti de Bayser, Paulo Rodrigo Cavalin

CoRR, 2018

The Role of Dialogue User Data in the Information Interaction Design of Conversational Systems.

Heloisa Candello, Claudio S. Pinhanez

Proceedings of the Design, User Experience, and Usability: Designing Interactions, 2018

Voice-based Conversational UX Studies and Design.

Stuart Reeves, Martin Porcheron, Joel E. Fischer, Heloisa Candello, Donald McMillan, Moira McGregor, Robert J. Moore, Rein Ove Sikveland, Alex S. Taylor, Julia Velkovska, Moustafa Zouinar

Proceedings of the Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018

Having an Animated Coffee with a Group of Chatbots from the 19^th Century.

Heloisa Candello, Claudio S. Pinhanez, Mauro Carlos Pichiliani, Melina Alberio Guerra, Maíra Gatti de Bayser

Proceedings of the Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018

2017

A Hybrid Architecture for Multi-Party Conversational Systems.

Maíra Gatti de Bayser, Paulo Rodrigo Cavalin, Renan Souza, Alan Braz, Heloisa Candello, Claudio S. Pinhanez, Jean-Pierre Briot

CoRR, 2017

Bottester: Testing Conversational Systems with Simulated Users.

Marisa Vasconcelos, Heloisa Candello, Claudio S. Pinhanez, Thiago Donizetti dos Santos

Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017

Here's What I Can Do: Chatbots' Strategies to Convey Their Features to Users.

Francisco A. M. Valério, Tatiane G. Guimarães, Raquel O. Prates, Heloisa Candello

Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017

Collaborative System for Generative Design: Manipulating Parameters, Generating Alternatives.

Luisa Paraguai, Heloisa Candello, Paulo Costa

Proceedings of the Design, User Experience, and Usability: Theory, Methodology, and Management, 2017

Shaping the Experience of a Cognitive Investment Adviser.

Heloisa Candello, Claudio S. Pinhanez, David R. Millen, Bruna Daniele Andrade

Proceedings of the Design, User Experience, and Usability: Understanding Users and Contexts, 2017

Talking with Conversational Agents in Collaborative Action.

Martin Porcheron, Joel E. Fischer, Moira McGregor, Barry A. T. Brown, Ewa Luger, Heloisa Candello, Kenton O'Hara

Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2017

Typefaces and the Perception of Humanness in Natural Language Chatbots.

Heloisa Candello, Claudio S. Pinhanez, Flavio V. D. de Figueiredo

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, 2017

Cognitive Computing: Where Big Data Is Driving Us.

Ana Paula Appel, Heloisa Candello, Fábio Latuf Gandour

Proceedings of the Handbook of Big Data Technologies, 2017

2016

Destiny: A Cognitive Mobile Guide for the Olympics.

Ana Paula Appel, Heloisa Candello, Beatriz Sonzzini Ribeiro de Souza, Bruna D. Andrade

Proceedings of the 25th International Conference on World Wide Web, 2016

Building a Question-Answering Corpus Using Social Media and News Articles.

Paulo Rodrigo Cavalin, Flavio V. D. de Figueiredo, Maíra Gatti de Bayser, Luis Gregorio Moyano, Heloisa Candello, Ana Paula Appel, Renan Souza

Proceedings of the Computational Processing of the Portuguese Language, 2016

User Methods and Approaches to Design Cognitive Systems.

Heloisa Candello

Proceedings of the Design, User Experience, and Usability: Design Thinking and Methods, 2016

2015

Design Process of a Social Network System for Storage and Share Files in the Workplace.

Heloisa Candello, Silvia Bianchi, Leandro Cassa

Proceedings of the Design, User Experience, and Usability: Interactive Experience Design, 2015

Understanding <i>Fiado</i>: Informal Credit in Brazil.

Heloisa Candello, David R. Millen, Silvia Bianchi, Rogério Abreu de Paula, Claudio S. Pinhanez

Proceedings of the 2015 Annual Symposium on Computing for Development, 2015

2014

A Validation Study of a Visual Analytics Tool with End Users.

Heloisa Candello, Victor Fernandes Cavalcante, Alan Braz, Rogério Abreu de Paula

Proceedings of the Design, User Experience, and Usability. User Experience Design Practice, 2014

2013

Multimedia Information Delivery on Mobile Cultural Applications.

Heloisa Candello

Proceedings of the Universal Access in Human-Computer Interaction. Applications and Services for Quality of Life, 2013

2012

Design for outdoor mobile multimedia : representation, content and interactivity for mobile tourist guides.

Heloisa Candello

PhD thesis, 2012

2009

Developing principles for outdoor mobile multimedia guides in cultural heritage settings.

Heloisa Candello

Proceedings of the 11th Conference on Human-Computer Interaction with Mobile Devices and Services, 2009