Gerhard Satzger

Orcid: 0000-0001-8731-654X

Affiliations:
  • Karlsruhe Institute of Technology (KIT), Karlsruhe Service Research Institute, Germany
  • IBM Business Performance Services, Ehningen, Germany


According to our database1, Gerhard Satzger authored at least 116 papers between 1993 and 2024.

Collaborative distances:
  • Dijkstra number2 of four.
  • Erdős number3 of four.

Timeline

Legend:

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PhD thesis 
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Bibliography

2024
Data sharing practices: The interplay of data, organizational structures, and network dynamics.
Electron. Mark., December, 2024

Data-Centric Artificial Intelligence.
Bus. Inf. Syst. Eng., August, 2024

Don't be Fooled: The Misinformation Effect of Explanations in Human-AI Collaboration.
CoRR, 2024

Improving Label Error Detection and Elimination with Uncertainty Quantification.
CoRR, 2024

Complementarity in Human-AI Collaboration: Concept, Sources, and Evidence.
CoRR, 2024

On the Effect of Contextual Information on Human Delegation Behavior in Human-AI collaboration.
CoRR, 2024

Image-Mining-Based Decision Support Systems: Design Knowledge and its Evaluation in Tool Wear Analysis.
Commun. Assoc. Inf. Syst., 2024

User Engagement and Beyond: A Conceptual Framework for Engagement in Information Systems Research.
Commun. Assoc. Inf. Syst., 2024

(X)AI as a Teacher: Learning with Explainable Artificial Intelligence.
Proceedings of Mensch und Computer 2024, 2024

Looking Through the Deep Glasses: How Large Language Models Enhance Explainability of Deep Learning Models.
Proceedings of Mensch und Computer 2024, 2024

Designing Digital Industrial Platforms for the Circular Economy: A Requirements Catalog.
Proceedings of the 45th International Conference on Information Systems, 2024

Transferring Domain Knowledge with (X)AI-Based Learning Systems.
Proceedings of the 32nd European Conference on Information Systems, 2024

Systematizing Data Sharing Practices: A Taxonomy.
Proceedings of the 32nd European Conference on Information Systems, 2024

2023
Sanitizing data for analysis: Designing systems for data understanding.
Electron. Mark., December, 2023

Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance.
Comput. Hum. Behav., July, 2023

ML-Based Teaching Systems: A Conceptual Framework.
Proc. ACM Hum. Comput. Interact., 2023

Enabling Inter-organizational Analytics in Business Networks Through Meta Machine Learning.
CoRR, 2023

Towards Meaningful Anomaly Detection: The Effect of Counterfactual Explanations on the Investigation of Anomalies in Multivariate Time Series.
CoRR, 2023

Improving the Efficiency of Human-in-the-Loop Systems: Adding Artificial to Human Experts.
Proceedings of the Digital Responsibility: Social, 2023

Digital Service Innovation for Sustainable Development: A Systematic Literature Review.
Proceedings of the Digital Responsibility: Social, 2023

Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations.
Proceedings of the 28th International Conference on Intelligent User Interfaces, 2023

Human-AI Collaboration: The Effect of AI Delegation on Human Task Performance and Task Satisfaction.
Proceedings of the 28th International Conference on Intelligent User Interfaces, 2023

Towards Effective Human-AI Decision-Making: The Role of Human Learning in Appropriate Reliance on AI Advice.
Proceedings of the 44th International Conference on Information Systems, 2023

Is Your Organization Ready to Share? A Framework of Beneficial Conditions for Data Sharing.
Proceedings of the 44th International Conference on Information Systems, 2023

Barriers to Data Sharing among Private Sector Organizations.
Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

On the Interdependence of Reliance Behavior and Accuracy in AI-Assisted Decision-Making.
Proceedings of the HHAI 2023: Augmenting Human Intellect, 2023

2022
Artificial intelligence and machine learning.
Electron. Mark., December, 2022

Designing Transparency for Effective Human-AI Collaboration.
Inf. Syst. Frontiers, 2022

Creating customer value from data: foundations and archetypes of analytics-based services.
Electron. Mark., 2022

On the Effect of Information Asymmetry in Human-AI Teams.
CoRR, 2022

Should I Follow AI-based Advice? Measuring Appropriate Reliance in Human-AI Decision-Making.
CoRR, 2022

An Affordance-Actualization Perspective on Smart Service Systems.
Proceedings of the WI for Grand Challenges, 2022

Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints.
Proceedings of the 24th IEEE Conference on Business Informatics, 2022

Past, Present and Future of Data Ecosystems Research: A Systematic Literature Review.
Proceedings of the 26th Pacific Asia Conference on Information Systems, 2022

Why Should I Share? Exploring Benefits of Open Data for Private Sector Organizations.
Proceedings of the 26th Pacific Asia Conference on Information Systems, 2022

Forming Effective Human-AI Teams: Building Machine Learning Models that Complement the Capabilities of Multiple Experts.
Proceedings of the Thirty-First International Joint Conference on Artificial Intelligence, 2022

Towards Explaining Smart Service Innovation Events and Trajectories.
Proceedings of the 43rd International Conference on Information Systems, 2022

Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Workers Through Explainable Artificial Intelligence.
Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

Introduction to the Minitrack on Service Analytics.
Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

From Personal Data to Service Innovation - Guiding the Design of New Service Opportunities.
Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

On the Influence of Explainable AI on Automation Bias.
Proceedings of the 30th European Conference on Information Systems, 2022

2021
Towards an understanding of technology fit and appropriation in business networks: evidence from blockchain implementations.
Inf. Syst. E Bus. Manag., 2021

Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Work Through Explainable Artificial Intelligence.
CoRR, 2021

Needmining: Designing Digital Support to Elicit Needs from Social Media.
CoRR, 2021

How to Conduct Rigorous Supervised Machine Learning in Information Systems Research: The Supervised Machine Learning Report Card.
Commun. Assoc. Inf. Syst., 2021

Virtual Sensors.
Bus. Inf. Syst. Eng., 2021

How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem.
Proceedings of the Innovation durch Informationssysteme, 2021

Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data.
Proceedings of the Innovation durch Informationssysteme, 2021

Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design - the Case of Key Activity Orchestration.
Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets.
Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

2020
Utilizing Concept Drift for Measuring the Effectiveness of Policy Interventions: The Case of the COVID-19 Pandemic.
CoRR, 2020

Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services.
Proceedings of the Entwicklungen, 2020

Handling Concept Drifts in Regression Problems - the Error Intersection Approach.
Proceedings of the Entwicklungen, 2020

How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting.
Proceedings of the 22nd IEEE Conference on Business Informatics, 2020

Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Proceedings of the Exploring Service Science - 10th International Conference, 2020

Knowing What to Share: Selective Revealing in Open Data.
Proceedings of the 28th European Conference on Information Systems, 2020

Engineering Industrial Service Systems: Design and Evaluation of System-Oriented Service Delivery.
Proceedings of the Designing for Digital Transformation. Co-Creating Services with Citizens and Industry, 2020

System-Wide Learning in Cyber-Physical Service Systems: A Research Agenda.
Proceedings of the Designing for Digital Transformation. Co-Creating Services with Citizens and Industry, 2020

Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems.
Proceedings of the Smart Service Management - Design Guidelines and Best Practices, 2020

Service Analytics: Putting the "Smart" in Smart Services.
Proceedings of the Smart Service Management - Design Guidelines and Best Practices, 2020

2019
Cognitive computing for customer profiling: meta classification for gender prediction.
Electron. Mark., 2019

Automatically Extracting and Analyzing Customer Needs from Twitter: A "Needmining" Prototype.
Proceedings of the Human Practice. Digital Ecologies. Our Future. 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), 2019

Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere.
Proceedings of the 40th International Conference on Information Systems, 2019

Machine Learning in Artificial Intelligence: Towards a Common Understanding.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

How to Cope with Change? - Preserving Validity of Predictive Services over Time.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

Designing Useful Transparency to Improve Process Performance - Evidence from an Automated production Line.
Proceedings of the 27th European Conference on Information Systems, 2019

Not All Tasks are alike: Exploring the effect of Task Representation on User Engagement in Crowd-based Idea Evaluation.
Proceedings of the 27th European Conference on Information Systems, 2019

2018
To Rate or to Fund? - The Effect of Idea Evaluation Platform Design on Decision Quality and User Engagement.
Proceedings of the International Conference on Information Systems, 2018

Service-Oriented Cognitive Analytics for Smart Service Systems: A Research Agenda.
Proceedings of the 51st Hawaii International Conference on System Sciences, 2018

Introduction to the Minitrack on Service Analytics.
Proceedings of the 51st Hawaii International Conference on System Sciences, 2018

2017
Retained Organizations in IT Outsourcing - Linking Organization Design to Outsourcing Management Problems.
Bus. Inf. Syst. Eng., 2017

Datatization as the Next Frontier of Servitization - Understanding the Challenges for Transforming Organizations.
Proceedings of the International Conference on Information Systems, 2017

More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
Proceedings of the Exploring Services Science - 8th International Conference, 2017

Introduction to Service Analytics Minitrack.
Proceedings of the 50th Hawaii International Conference on System Sciences, 2017

A Decision Support System Design to Overcome Resistance towards Sustainable Innovations.
Proceedings of the 25th European Conference on Information Systems, 2017

How to Cultivate Analytics Capabilities within an Organization? - Design and Types of Analytics Competency Centers.
Proceedings of the 25th European Conference on Information Systems, 2017

2016
Patterns of Data-Infused Business Model Innovation.
Proceedings of the 18th IEEE Conference on Business Informatics, 2016

Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery.
Proceedings of the 18th IEEE Conference on Business Informatics, 2016

Towards Extracting Customer Needs from Incident Tickets in IT Services.
Proceedings of the 18th IEEE Conference on Business Informatics, 2016

"Needs from Tweets": Towards Deriving Customer Needs From Micro Blog Data (Extended Abstract).
Proceedings of the Multikonferenz Wirtschaftsinformatik, 2016

Towards Multi-Sourcing Maturity: A Service Integration Capability Model.
Proceedings of the International Conference on Information Systems, 2016

IT und dienstleistungen für die energiewende und die elektromobilität (IDEE 2016).
Proceedings of the 46. Jahrestagung der Gesellschaft für Informatik, 2016

Needmining: identifying micro Blog Data containing Customer Needs.
Proceedings of the 24th European Conference on Information Systems, 2016

Adapting IT Service Management for Successful Multi-Sourcing Service Integration.
Proceedings of the 24th European Conference on Information Systems, 2016

2015
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
Proceedings of the 17th IEEE Conference on Business Informatics, 2015

IT und Dienstleistungen für die Energiewende und die Elektromobilität (IDEE).
Proceedings of the 45. Jahrestagung der Gesellschaft für Informatik, Informatik, Energie und Umwelt, INFORMATIK 2015, Cottbus, Germany, September 28, 2015

A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
Proceedings of the 23rd European Conference on Information Systems, 2015

Designing Organizational Models for Service Integration in a Multi-sourcing Context.
Proceedings of the 21st Americas Conference on Information Systems, 2015

2014
Analytical support for predicting cost in complex service delivery environments.
IBM J. Res. Dev., 2014

Towards the Consideration of Performance Risks for the Design of Service Offers.
Proceedings of the Exploring Services Science - 5th International Conference, 2014

Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
Proceedings of the Exploring Services Science - 5th International Conference, 2014

Forecasting Service Profitability.
Proceedings of the IEEE International Conference on Services Computing, SCC 2014, Anchorage, AK, USA, June 27, 2014

2013
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
Proceedings of the 11. Internationale Tagung Wirtschaftsinformatik, 2013

Simulation-Based Quantification of Business Impacts Caused by Service Incidents.
Proceedings of the Exploring Services Science - 4th International Conference, 2013

Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Proceedings of the 46th Hawaii International Conference on System Sciences, 2013

2012
Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements.
Int. J. Serv. Sci. Manag. Eng. Technol., 2012

Dynamic and Goal-Based Quality Management for Human-Based Electronic Services.
Int. J. Cooperative Inf. Syst., 2012

A Business Intelligence Solution for Assessing Customer Interaction, Cross-Selling, and Customization in a Customer intimacy Context.
Proceedings of the 20th European Conference on Information Systems, 2012

Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts.
Proceedings of the 18th Americas Conference on Information Systems, 2012

2011
Exploring the "Crowd" as enabler of better information quality.
Proceedings of the 16th International Conference on Information Quality, 2011

Risk-Reward Sharing in IT Service Contracts - A Service System View.
Proceedings of the 44th Hawaii International International Conference on Systems Science (HICSS-44 2011), 2011

The Economics of Service Level Engineering.
Proceedings of the 44th Hawaii International International Conference on Systems Science (HICSS-44 2011), 2011

Efficient quality management of human-based electronic services leveraging group decision making.
Proceedings of the 19th European Conference on Information Systems, 2011

2010
Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach.
Proceedings of the Current Trends in Web Engineering, 2010

Statistical Quality Control for Human-Based Electronic Services.
Proceedings of the Service-Oriented Computing - 8th International Conference, 2010

Towards a Model for Measuring Customer Intimacy in B2B Services.
Proceedings of the Exploring Services Science - First International Conference, 2010

Service Level Management 2010 (SLM 2010) (Vorwort).
Proceedings of the 40. Jahrestagung der Gesellschaft für Informatik, Service Science - Neue Perspektiven für die Informatik, INFORMATIK 2010, Leipzig, Germany, September 27, 2010

Validating results of human-based electronic services leveraging multiple reviewers.
Proceedings of the Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, 2010

2009
Technologische Innovation und die Auswirkung auf Geschäftsmodell, Organisation und Unternehmenskultur - Die Transformation der IBM zum global integrierten, dienstleistungsorientierten Unternehmen.
Wirtschaftsinf., 2009

Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture - IBM's Transformation into a Globally Integrated, Service-Oriented Enterprise.
Bus. Inf. Syst. Eng., 2009

Enabling Service Networks Through Contribution-Based Value Distribution.
Proceedings of the 15th Americas Conference on Information Systems, 2009

1999
Electronic Commerce: Ein Instrument zur Steuergestaltung?
Wirtschaftsinf., 1999

1997
System Integration in Information Technology - An Intermediation Rather Than A Procurement Task?
Proceedings of the Fifth European Conference on Information Systems, 1997

1995
An optimization approach integrating technical and financial objectives.
Proceedings of the Third European Conference on Information Systems, 1995

1994
Integrierte Entscheidungsunterstützung für die Hardwareplanung.
Wirtschaftsinf., 1994

1993
Entscheidungsunterstützung für Hardware-Investitionen.
PhD thesis, 1993


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