Galit B. Yom-Tov
Orcid: 0000-0003-0295-7968
According to our database1,
Galit B. Yom-Tov
authored at least 19 papers
between 2014 and 2024.
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Bibliography
2024
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation.
Manuf. Serv. Oper. Manag., 2024
2023
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance.
Comput. Hum. Behav., July, 2023
Manuf. Serv. Oper. Manag., May, 2023
Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach.
Oper. Res., May, 2023
Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data.
CoRR, 2023
Markov Process Simulations of Service Systems with Concurrent Hawkes Service Interactions.
Proceedings of the Winter Simulation Conference, 2023
2022
Queueing Syst. Theory Appl., 2022
2021
Queueing Syst. Theory Appl., 2021
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level.
Manuf. Serv. Oper. Manag., 2021
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.
Manuf. Serv. Oper. Manag., 2021
2020
The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes.
CoRR, 2020
2019
The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times.
Manag. Sci., 2019
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019
2018
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.
Proceedings of the Companion of the The Web Conference 2018 on The Web Conference 2018, 2018
Proceedings of the 2018 Winter Simulation Conference, 2018
2015
Oper. Res., 2015
2014
Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing.
Manuf. Serv. Oper. Manag., 2014
Oper. Res., 2014