Elizabeth Han

According to our database, Elizabeth Han authored at least 4 papers between 2021 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

When and How to Implement Choices on Customer Service Chatbots.

Elizabeth Han, Dezhi Yin, Han Zhang

Proceedings of the 57th Hawaii International Conference on System Sciences, 2024

2023

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Elizabeth Han, Dezhi Yin, Han Zhang

Inf. Syst. Res., 2023

2022

Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful?

Elizabeth Han, Dezhi Yin, Han Zhang

Proceedings of the 43rd International Conference on Information Systems, 2022

2021

Interruptions during a service encounter: Dealing with imperfect chatbots.

Elizabeth Han, Dezhi Yin, Han Zhang

Proceedings of the 42nd International Conference on Information Systems, 2021