Elizabeth Han

According to our database1, Elizabeth Han authored at least 4 papers between 2021 and 2024.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
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Links

On csauthors.net:

Bibliography

2024
When and How to Implement Choices on Customer Service Chatbots.
Proceedings of the 57th Hawaii International Conference on System Sciences, 2024

2023
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Inf. Syst. Res., 2023

2022
Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful?
Proceedings of the 43rd International Conference on Information Systems, 2022

2021
Interruptions during a service encounter: Dealing with imperfect chatbots.
Proceedings of the 42nd International Conference on Information Systems, 2021


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