Elena Legnani

According to our database, Elena Legnani authored at least 3 papers between 2007 and 2013.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2013

Modelling and Measuring After-Sales Service Delivery Processes.

Elena Legnani, Sergio Cavalieri, Paolo Gaiardelli

Proceedings of the Service Orientation in Holonic and Multi Agent Manufacturing and Robotics, 2013

2009

Exploring the Causal Relationships of KPIs in after Sales Service Systems.

Elena Legnani, Sergio Cavalieri

Proceedings of the Advances in Production Management Systems. New Challenges, New Approaches, 2009

2007

Towards a Reference Model for After-Sales Service Processes.

Elena Legnani, Stefano Ierace, Sergio Cavalieri

Proceedings of the Advances in Production Management Systems, 2007