Dieter Reinwald
According to our database1,
Dieter Reinwald
authored at least 5 papers
between 2009 and 2011.
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Bibliography
2011
Entscheidungsunterstützung für ein unternehmenswertorientiertes Beschwerdemanagement im Dienstleistungsbereich durch ein dynamisches Simulationsmodell.
Proceedings of the 10. Internationale Tagung Wirtschaftsinformatik, 2011
Contributing to knowledge-based decision support: a system dynamics model regarding the use of non-renewable resources.
Proceedings of the 19th European Conference on Information Systems, 2011
2010
A System Dynamics Approach to Value-based Complaint Management Including Repurchase Behavior and Word of Mouth.
Proceedings of the 18th European Conference on Information Systems, 2010
2009
Proceedings of the Business Services: Konzepte, 2009
Complaint Management and Repurchase Behavior: A Decision Support Approach Using System Dynamics.
Proceedings of the 15th Americas Conference on Information Systems, 2009