Diana Heckl

According to our database1, Diana Heckl authored at least 7 papers between 2007 and 2015.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

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Article 
PhD thesis 
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Links

On csauthors.net:

Bibliography

2015
Process Performance Measurement.
Proceedings of the Handbook on Business Process Management 2, 2015

2010
Uptake and success factors of Six Sigma in the financial services industry.
Bus. Process. Manag. J., 2010

2009
Operational control of service processes: modularization as precondition.
Proceedings of the 2009 ACM Symposium on Applied Computing (SAC), 2009

Die kundenzentrierte Bank: Integration von Kunden- und Geschäftsprozessen am Beispiel des Firmenkundengeschäfts.
Proceedings of the 39. Jahrestagung der Gesellschaft für Informatik, Im Focus das Leben, INFORMATIK 2009, Lübeck, Germany, September 28, 2009

Teaching case: Influences of six sigma embracement and abondenment.
Proceedings of the 17th European Conference on Information Systems, 2009

Framework of a Process Laboratory for the Operational Control of Service Processes.
Proceedings of the Australasian Conference on Information Systems, 2009

2007
Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers.
Proceedings of the Business Process Management, 5th International Conference, 2007


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