Diana Heckl

According to our database, Diana Heckl authored at least 7 papers between 2007 and 2015.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2015

Process Performance Measurement.

Michael Leyer, Diana Heckl, Jürgen Moormann

Proceedings of the Handbook on Business Process Management 2, 2015

2010

Uptake and success factors of Six Sigma in the financial services industry.

Diana Heckl, Jürgen Moormann, Michael Rosemann

Bus. Process. Manag. J., 2010

2009

Operational control of service processes: modularization as precondition.

Diana Heckl, Jürgen Moormann

Proceedings of the 2009 ACM Symposium on Applied Computing (SAC), 2009

Die kundenzentrierte Bank: Integration von Kunden- und Geschäftsprozessen am Beispiel des Firmenkundengeschäfts.

Anne Dohmen, Diana Heckl, Jürgen Moormann

Proceedings of the 39. Jahrestagung der Gesellschaft für Informatik, Im Focus das Leben, INFORMATIK 2009, Lübeck, Germany, September 28, 2009

Teaching case: Influences of six sigma embracement and abondenment.

Wasana Bandara, Diana Heckl, Michael Rosemann

Proceedings of the 17th European Conference on Information Systems, 2009

Framework of a Process Laboratory for the Operational Control of Service Processes.

Diana Heckl, Michael Leyer, Jürgen Moormann, Michael Rosemann

Proceedings of the Australasian Conference on Information Systems, 2009

2007

Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers.

Diana Heckl, Jürgen Moormann

Proceedings of the Business Process Management, 5th International Conference, 2007