David Teh

According to our database¹, David Teh authored at least 2 papers between 2016 and 2019.

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2019

A Study of Customer Resolution Management: the Influence of Effective Complaint-Handling Procedures on Consumer Decisions to shop Online.

[BibT_eX]

[DOI]

Proceedings of the 27th European Conference on Information Systems, 2019

2016

Redress procedures expected by consumers during a business-to-consumer e-commerce dispute.

[BibT_eX]

[DOI]

Electron. Commer. Res. Appl., 2016