Daniel Altman
Orcid: 0000-0002-3556-416X
According to our database1,
Daniel Altman
authored at least 6 papers
between 2016 and 2023.
Collaborative distances:
Collaborative distances:
Timeline
2016
2017
2018
2019
2020
2021
2022
2023
0
1
2
1
1
1
1
1
1
Legend:
Book In proceedings Article PhD thesis Dataset OtherLinks
On csauthors.net:
Bibliography
2023
2021
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.
Manuf. Serv. Oper. Manag., 2021
2020
J. Comb. Theory B, 2020
2019
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019
2018
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.
Proceedings of the Companion of the The Web Conference 2018 on The Web Conference 2018, 2018
2016
Proceedings of the SIGDIAL 2016 Conference, 2016