Clemens Hutzinger
Orcid: 0000-0002-1982-3440
According to our database1,
Clemens Hutzinger
authored at least 3 papers
between 2018 and 2023.
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Bibliography
2023
Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants' revenge.
Internet Res., 2023
2019
Rise and fall of complainants' desires: The role of pre-failure brand commitment and online service recovery satisfaction.
Comput. Hum. Behav., 2019
2018
An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth.
Comput. Hum. Behav., 2018