Clemens Hutzinger

According to our database, Clemens Hutzinger authored at least 3 papers between 2018 and 2023.

Collaborative distances:

• Dijkstra number of seven.
• Erdős number of five.

2023

Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants' revenge.

Clemens Hutzinger, Wolfgang J. Weitzl

Internet Res., 2023

2019

Rise and fall of complainants' desires: The role of pre-failure brand commitment and online service recovery satisfaction.

Wolfgang J. Weitzl, Clemens Hutzinger

Comput. Hum. Behav., 2019

2018

An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth.

Wolfgang J. Weitzl, Clemens Hutzinger, Sabine A. Einwiller

Comput. Hum. Behav., 2018