Clemens Hutzinger

Orcid: 0000-0002-1982-3440

According to our database1, Clemens Hutzinger authored at least 3 papers between 2018 and 2023.

Collaborative distances:

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Dataset
Other 

Links

On csauthors.net:

Bibliography

2023
Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants' revenge.
Internet Res., 2023

2019
Rise and fall of complainants' desires: The role of pre-failure brand commitment and online service recovery satisfaction.
Comput. Hum. Behav., 2019

2018
An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth.
Comput. Hum. Behav., 2018


  Loading...