Cijo George

According to our database, Cijo George authored at least 11 papers between 2012 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2024

Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation.

Anup Pattnaik, Cijo George, Rishabh Kumar Tripathi, Sasanka Vutla, Jithendra Vepa

Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: EMNLP 2024, 2024

Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance.

Digvijay Ingle, Aashraya Sachdeva, Surya Prakash Sahu, Mayank Sati, Cijo George, Jithendra Vepa

Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: EMNLP 2024, 2024

2023

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery.

Rishabh Kumar Tripathi, Digvijay Ingle, Ayush Kumar, Cijo George, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

Tailored Real-Time Call Summarization System for Contact Centers.

Aashraya Sachdeva, Sai Nishanth Padala, Anup Pattnaik, Varun Nathan, Cijo George, Ayush Kumar, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

CauSE: Causal Search Engine for Understanding Contact-Center Conversations.

Anup Pattnaik, Tanay Narshana, Aashraya Sachdeva, Cijo George, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls.

Varun Nathan, Devashish Deshpande, Ayush Kumar, Cijo George, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations.

Suraj Agrawal, Aashraya Sachdeva, Soumya Jain, Cijo George, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

2018

Yodea: Workload Pattern Assessment Tool for Cloud Migration.

Rukma Talwadker, Cijo George

Proceedings of the 2018 IEEE International Conference on Cloud Computing Technology and Science, 2018

2015

Fault Tolerance on Large Scale Systems using Adaptive Process Replication.

Cijo George, Sathish S. Vadhiyar

IEEE Trans. Computers, 2015

2014

Anode: Empirical detection of performance problems in storage systems using time-series analysis of periodic measurements.

Vipul Mathur, Cijo George, Jayanta Basak

Proceedings of the IEEE 30th Symposium on Mass Storage Systems and Technologies, 2014

2012

ADFT: An Adaptive Framework for Fault Tolerance on Large Scale Systems using Application Malleability.

Cijo George, Sathish S. Vadhiyar

Proceedings of the International Conference on Computational Science, 2012