Catrina Alferoff

According to our database, Catrina Alferoff authored at least 1 paper in 2008.

Collaborative distances:

• Dijkstra number of six.
• Erdős number of five.

2008

Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach.

Catrina Alferoff, David Knights

Inf. Organ., 2008